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November 2023 by Maia Coker
Wonderful experience all around. Nik was the best salesman I've had the pleasure of working with--responsive, patient, friendly, knowledgeable, professional, the list goes on and on! Would absolutely recommend Nik and Zeigler to anyone looking to get a new car.
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October 2023 by Stephen Roersma
Update*Yes Mr condescending GM. you're correct other shops have worked on the Jeep. As I noted when I said that I had records of everything ever done to it.That part is important! Because Your company was the *LAST* (Key word: Last) to be inside of the transmission.Now Dewitts Auto spoke up the moment they found it... my records point to you. (Yours do too)This is not a warranty issue. This is an issue of one of your employees doing something naughty to hide an expensive mistake.Carry on though.....Well this is an awkward long story. But it's principal... right vs wrong plain and simple.2017 my wife had her jeep into service for a transmission fluid change and filters changed. The photos show the transmission fluid pump that one of the filters is supposed to slot into.The tech must have broken it on accident trying to dig out the old seal. Instead of saying anything either the tech or the service department decided not to inform me at the time and bodged it back together with silicone to reconstruct the broken portion.I discovered all of this after my wife complained about her transmission slipping. I sent it to MY mechanic over at Dewitts auto and the photos below are what they found.Now I keep records of everything that has been done to this jeep because I do not work on it. I have record of every shop that has touched it since my wife got it.Nobody else has been inside of this transmission.I understand the concept of a repair coming back 6 years later, being suspicious. However you don't get to break the vehicle and ghetto rig if back together then hide behind a 2 year warranty policy.When you cause damage then HIDE that damage to get the vehicle out for long enough that we might have sold it by the time it's found. Unfortunately for zeigler that isn't what happened. We keep this vehicle because it is in nice shape.Now I'm out anywhere from 2,000 to 4,000 to have the transmission pulled and have that fluid pump replaced when I never should have had to deal with it in the first place.I also enjoyed the tone the GM took when he referred to my mechanic as if he is just some shade tree back yard hack. Almost as if to dismiss it on the idea that I take this anywhere and everywhere.I work in multiple industries and I see about 20 to 30 people a day just doing my job naturally.I'll be warning every tow customer, every dumpster rental customer, every junk removal customer, people I find in the store anybody with ears, eyes and a pulse. The best part is its all truth. .Remember the towing part that's important. You're off my personal reference list. Even if you're right next door. If my customer WANTS you... i'll show them the photos of what you guys did...You can't be trusted to act with any honesty...
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October 2023 by C. Rod.
Justin helped us out and we had a great experience working with him. He was not aggressive in his sales approach, and helped answer all of our questions. Both he and Nate in finance were both honest and were a pleasure negotiating with. I would recommend them if you are in the market for a vehicle.
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October 2023 by Shannon
Ted Rabourn is the man, the myth, the legend! I hate going to dealerships hence this one being the 3rd dealership that day simply to turn in my lease and get a new one. Ted listened to everything I wanted, but also kept me in check with my needs! My husband who is a grump about dealerships enjoyed the professionalism and excellence that Ted offered. It was an hour drive that I didn’t want to do, but worth it! Aside from our salesman, the dealership had the best inventory! 12/10 go here and that’s coming from a true honest opinion from someone who HATES dealerships.
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October 2023 by Tasha Blackmon
I had an outstanding experience at Harvey Zeigler CDJR! From Lisa, my amazing salesperson, to Nate who walked me through the financing process, I never felt the typical car buying pressure that I’ve felt from other dealers in the past. I was treated with the utmost dignity and respect throughout the car buying experience.Lisa is my ace for life when it comes to buying any future cars. Because of her, I’m a raving fan of Harold Zeigler! I’ll tell everyone I know searching for a Chrysler, Jeep, Dodge, Ram, or Maserati to see Lisa and the Zeigler team for their new or used car buying needs.Lisa, thank you from the bottom of my heart for helping me find the perfect car, aka, a needle in a haystack!! It’s both luxurious and rugged. I love my Jeep!Sincerely,Tasha Blackmon
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September 2023 by Steve Shannon
Nik did an outstanding job helping my wife and I purchase two new vehicles while also trading in another all in one day. We never felt pressured or rushed and it felt like we were buying from a friend. The Zeigler team made it an easy process for us. We highly recommend!
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September 2023 by Zach C.
Absolutely horrendous communication from the service department. Many unanswered calls with no follow up. Expect to be stranded without your vehicle and for at least a week if you shop here. Do yourself a favor and shop anywhere else than this dealership!
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September 2023 by Olivia Jarvi
My husband and I needed a car quickly as we both work. My car decided to quit on us in a blink and it was very unexpected. Zeigler took us on and serviced us very well, Nik took care of us and worked with us as we were on a budget. He was very transparent and real with us and would highly recommend his service!
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August 2023 by Lindsey Rodarmer
I've purchased my last several vehicles from Ziegler and specifically my favorite sales expert Tim Noyes and their service is amazing! Tim always goes above and beyond with the process of leasing - getting us the best prices, finding the best options for my family and making the process easy. I love my Jeep. Thanks to the whole team there, you guys rock!
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August 2023 by Kaitlyn N
Thank you so much to Larisa and the entire team at Zeigler in Grandville! Super easy and comfortable car shopping experience. I felt heard and supported throughout the process, and Larisa led the way with her stellar responsiveness, empathy and authenticity. Highly recommend anyone looking for a new or used car in West Michigan to check them out. There was a “VIP” sign with my name on the dash for my test drive appt…surprising and cool touch!
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July 2023 by Tom Wisler
Nick, my sales person was extremely knowledgeable and take amazing care of me. I bugged him a lot after ordering my new vehicle and never did it feel like any bother at all. He made the sale feel like I was buying from a friend. I will definitely be back next time I’m looking for a new vehicle.
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July 2023 by Jonathan LaFond
I am a loyal customer of Zeigler Auto Group! I just purchased a Ram City and worked with Tim Noyes. He was very professional and it was a pleasure to have worked with him! A sincere “thank you” also goes to Harold and Aaron Zeigler for maintaining a car experience that truly works for the customer and the dealership!
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July 2023 by Tyler Rewa
I was calling around to get quotes on tires and tried Ziegler. I was told several times that they would match the price I got from another retailer. I provided all the information as they specified. I also told the service department not to do work outside of the scope of changing the tires, they ignored that and said they did the work. I was not provided any proof of the alignment but still Ziegler was trying to bill me for it. They also tried to not honor their price match after the work was done. On top of this I was going to receive a rebate on the tires and have not received the rebate 3 weeks later or a code to get the rebate.Our family will not be returning to Ziegler for sales or service due to blatant disregard for being an honest business.If you work with them I suggest getting everything in writing.
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July 2023 by Tami Ortiz
I went in the other day to see about a Jeep Wrangler and I was with my kids. Justin was so incredibly helpful and patient with me as I was trying to figure everything out and watch my kids at the same time. He was able to get the price and payment I wanted even though I came in thinking that car was completely out of my reach. Thank you Justin and everyone else at Zeigler for a wonderful experience!
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July 2023 by Pledo Dyson
Great experience,Thanks Jake out of all the dealerships I’ve been to this one did not make me want to leave when I walked in. I spoke to Jake he treated me like I was royalty did not know me from Adam, but he gave me much respect. A lot of the other dealerships I’ve been to they took a look at me and for some reason they didn’t feel or didn’t think that I would be able to purchase what I want and that is an expense that really bothers me but thanks to Jake. He gave me a new outlook that everybody is not the same, which allowed me to change my perspective of how I view representatives from dealerships. Thumbs up to Jake Lancaster.
