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November 2023 by Eric Lutey
Want to give a big shout-out to the Grandville service team (Joseph & Robert).Was scheduled for a 10am tire service. I arrived early in hopes that they could get to it earlier if possible (no rush otherwise). When I arrived, there was no record of my appointment and likely no tires in stock. Operator error (that's me)! I pulled up the reservation on my computer and hadn't CONFIRMED the appointment or order. That's on me!!!They worked me into the schedule and found the tires that I had meant to reserve.One last point, they were absolutely short staffed. The guys got it done, with a great attitude and got me moving with my day.THANK YOU!
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November 2023 by Lisa LaVoie
Stopped here yesterday for an oil change...after waiting for a considerable amount of time, the manager very rudely asked if I had an appointment...I did not schedule an appointment because for the last several years they have been walk in. He told me they didn't have time to do the oil change and I couldn't get in until next Tuesday ?.Here's a thought...I might be a return customer if you would have been a little nicer. I suppose that's what I get when I deal with Walmart.
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November 2023 by Cheryl Trombley
Do not buy the warranty for tires at Walmart. Was told by another tire place had tread separation in my tire and the tire kept losing air and Walmart said nothing was wrong with tire but couldn’t figure out why it was losing air but refused to replace the tire. Bad customer service.
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September 2023 by Craig Bradford
Went to get an oil change and they say no oil changes cause their short staff.They said tires are more important to do.Go hire more people.Service: Oil change
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August 2023 by John S.
Had a new battery instaled .They have good batterys for cold amps JS
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July 2023 by K Dawdy
Only $50 for a full synthetic oil change but waited over an hour to get done. Went through our grocery shopping and still had to wait. ?
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June 2023 by JBP Doe
They were amazing. Took care of us quickly and they were so awesome and polite. We will be coming here again.
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April 2023 by Kirby&santos
They don't like to answer the phone but first come first serve for oil change. Took them 25 minutes for that. Everything was well
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April 2023 by Jada Jones
I like the Cheap oil changes but for them to be a tire shop and not be able to do a wheel rotation because their tools were “too weak” as they said to take the bolts off was ridiculous. Get better tools so you can help “all” of your customers. I drive a Mercedes truck, no reason why you couldn’t finish the job!
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April 2023 by Joshua Vaughan
? ? ? ? great. Just didn't have a tire for a buik Lacuna
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January 2023 by Mark Perkin
I stood around to ask about purchasing tires and only 1 person in the service area ignored me, but helped people that pulled up in there cars while I was waiting. I waited approx 20-30 min and left. I won't be back.
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November 2022 by Beth Ann Larsen Pobojewski
They were just ok. No extra service for the tire I had put on. They were understaffed which made me feel as if I were an inconvenience. My cards were not working and he acted like it was my fault. When I called my bank, they said Everything was fine and try a different terminal. He was frustrated, again like that was my fault! Would not go back there for service.
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October 2022 by Jenna Gray
This location has the worst service manager I’ve ever seen in my life he is extremely rude no customer service skills at all I spent over $600 on a set of tires and installation I asked to have the valve stems changed as well they never did that then after about 5 to 6 days of getting the new tires installed two of them start rapidly losing airI bring it back And had to wait two hours they wouldn’t even tell me why they were losing air I had to ask several times what the problem even wasThe manager then gets a attitude with me for asking what the problem is why are they losing air when their brand new tires? he admits that they did something wrong but they” fixed it now” so I asked did you check the other two tires since you’re admitting to not properly installing them he tells me NO if it’s a problem come back AGAIN why would you not just check all four tires when I’ve been here for two hours ?? then I realize that there’s Lugnuts loose on every single tire they tell me that’s normal in Michigan because of the cold weather so tomorrow I’ll be spending more time taking my car to a different tire shop just to make sure that all four tires are actually on there correctly and that I’m not gonna have a tire fall off in the middle of driving there was never an apology nothing nothing but a attitude and then really had the nerve to say oh well we didn’t charge you why would you charge me for something you messed up I’ve already paid when I was supposed to pay for my tires to correctly be installed why would I then pay money because you did something wrong?! Literally the worst experience I’ve ever had I would highly suggest nobody go there to get their car worked on because you will get horrible customer service and your car will be fkd up in the end anyway
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October 2022 by Rob Bruining
They did some things right and then they missed some things. I was there for a lube oil and filter.
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July 2022 by Lisa Johnston
2 days to get a human to answer and then they had nothing available. This was once a great service center and staff was knowledgeable.