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October 2023 by Adam&Olive Gray
I love Tommy’s!!!! Always a really good clean on my car. The only down fall is the vacuums are HORRIBLE!!!!! They do not suck at all and it takes FOREVER to vacuum out my car. If they had better vacuums 5 stars for sure! Until then…2 it is!
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October 2023 by Joel
why am i paying 35 dollars a month when the vacuums are hit and miss? fix the damn vacuums , this location needs to step up their game. i see these kids walking around dragging their feet smh. should i go to misters instead. come on guys , snap out of it , hudsonville location is light years better
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September 2023 by Abbey Licari
I’ve been a member now for a few years and honestly feel like I should cancel. Member fees go up regardless yet half of the vacuums don’t work and the other half barely work. I don’t care if you up my membership but would like to be able to use the “free” add on services as well. My membership started at $20 a month and is now $50. Love being able to wash my car daily and still feel like $50 is a deal but come on. Can the rest of the equipment work as well???Service: Auto interior vacuuming
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August 2023 by Tom E.
Don't give your license plate number. They overcharge. Customer service is bad. Each place is privately owned. Master has better care washed anyway.
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July 2023 by Christine Homminga
It was ok, for my first time getting a basic car wash done. However, I was not impressed with the vacuum. I'm grateful it was free, but not very good. "Horse power" the suction was very weak. The car wash in Standale, they have few vacuum service as well. They do a much better job with suction. I most likely will not be back to Tommy's car wash.
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July 2023 by rachyl parker
Good, clean car wash that does a great job. I highly recommend using the App. You can store your vehicle(s) information and either do a monthly subscription for unlimited washes or store your payment method for pay as you go. It makes it super convenient to just pull up and go. Vacuum areas are clean and well kept and the place has good lighting for evening use.
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July 2023 by Terri H
Has Gone down hill almost 20$ for "The works" car wash and still doesnt do a great job, all vacuums but maybe 1 are broken or have no suction and the mat cleaners have eatten peoples mats. Would not recommend
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June 2023 by Michael Boyd
I have a black 2010 Mercedes S65 AMG that I drove from Ozark, Alabama to Pittsford, Michigan, to Grand Rapids, Michigan. Needless to say, the car was quite dirty.I looked for a car wash, and picked Tommy's. No particular reason, it just stood out. I got the best wash.What emerged from Tommy's car wash was breathtaking; a 13 year old car whose silky smooth finish still produces a sinister glare when the sun bounces off of it.When my aunt saw the car, the look on her face and her words were priceless - "WOW, the Ol' Girl still looks like a million bucks!"Impeccable customer service and what emerges from the car wash will be STUNNING!SIMPLY BRILLIANT!!
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June 2023 by Jack Klott
I’d have given this location 5 stars for the quality of the car wash, the free floor mat cleaner and the free vacuums. However, I am a mobile app user and it took longer than a reasonable amount of time for the gate I went through to recognize it and open. It’s a small detail, and I think the convenience of paying via mobile is great, but when the tech fails to work the way it should, it’s a little irritating. Additionally, I had pulled in to two separate bays to use the vacuum and in both instances, those vacuums were not working, but there were no barriers to block the bays like there for the other two or three inoperable vacuums. One of the free floor mat cleaners is also not working the way it should (the left one). Again, it’s free, and the other one works fine. Very minor detail.Overall, they are in a great location, and i will continue to go back, just a couple minor details to make the client experience better, in my opinion.
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June 2023 by adam vincent
was so excited to see there ability to wash my dually truck. however , i got the 20 dollar wash and shine and the tires are still dirty. The rims are spotty , with areas of dirt on the wheel wells and hitch ares. I did not expect perfection but at least give me what i paid for.. not a busy day , 3 employees in the both at the time i entered.
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June 2023 by 2JehZ
I've never really had an issue until I started to notice random scuffs in areas that only a car wash could do, as well as more than a few scratches. Luckily I know how to remove clear coat scratches as well as deep scratches so it's not too much of an issue......it just sucks that I have to do it. Also, can you make it so that it's completely touchless as an option
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June 2023 by Kim D.
worst vacuum suction ever. What's up with the corporate office? The poor employees are asked time and again when the vacuums will be fixed or replaced, and they say when corporate decides.
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April 2023 by Kevin Taylor
Went through and got the $12 wash didn’t even get the bugs off my windshield, less than half the vacuums work, paid $3 for the wipe set with air fresheners, wipes were ok and the air fresheners had no scent. I ended up washing my car better at the car wash afterwards. Absolutely terrible every time I go here
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April 2023 by Susan Wygmans
Not very good - after a $12 wash, 80% of the back of my car was still dirty - completely untouched by brushes (between blue lines drawn on pic). Vacuums are underpowered also. Would not recommend.
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March 2023 by Ken Evans
Unfortunately this wash isn't nearly as good as it used to be. The rinse is terrible and you can see all the soap residue left on my vehicle directly after a wash.The vacuums do not work well AT ALL as many of them are underpowered or have holes in the connections.Will probably head to the new wash on 68th and 131 from now on despite going to Tommy's for years.
