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November 2023 by Tara Shankar
Best experience ever at Grandville, MI Staples. Give Chris a massive raise for showing how customer service should be done. We are so happy that such reps exists who cares about urgency, customer needs and delivers as promised.
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August 2023 by Tanalilt
I always have a fantastic experience working with the print center at this Staples. Today Jessica and Will both helped me, had answers to all my questions with my project, and were able to get my lamination project complete in fantastic time. This is why I keep coming back to this Staples for help. : )
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July 2023 by Google user
I always have a fantastic experience working with the print center at this Staples. Today Jessica and Will both helped me, had answers to all my questions with my project, and were able to get my lamination project complete in fantastic time. This is why I keep coming back to this Staples for help. : )
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December 2022 by Jeff M.
I used their printing service and they were responsive and friendly. because I only needed two copies they printed it for free. To all the negative reviewers: I am a business owner. please keep in mind that we are now living in a time when quality workers are hard to find. Would you want to work in a place like Staples for $12 an hour? If an employee is rude or clueless then that's one thing, but a lot of these negative reviews are petty, first world problems. That doesn't excuse poor service but unfortunately in most instances we need to adjust our expectations.
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May 2021 by Meghan L.
Walked in to see if we could get something laminated and no one helped us. We had to go up to an associate who was staring at us from across the store not doing anything. She was very monotone and said someone would help us. This store was nasty! It smelled bad, the floors were not vacuumed, there were broken fixtures, boxes and trash all over the floor, things out of place, things unorganized and just thrown around, just plain dirty! All while the associates were sitting around not doing anything. We were the only customers in the store. The man who finally helped us was helpful, however the items he suggested were very overpriced and they only had 2 selections that didn't meet our standards of what we were looking for. Do not go here!
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November 2020 by Gail T.
Terrible service. My husband has a medical condition that prevents him from wearing a mask. The A-hole working there would not let him shop and walked us out the front door. This nonsense needs to stop. If someone is afraid of catching a cold, they should stay home. Let the rest of us live our lives. Office Max greeted us kindly and we were able to shop in peace. Staples is a communist organization. Do not shop there.
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July 2020 by Ed C.
As an owner of two businesses I get all our supplies here. Great customer service! Very happy with this store and location.
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October 2019 by Rebecca H.
The bathroom was discussing and when I mentioned it to the guy working he ignored me completely.
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July 2019 by Parzinder Ghavri
Staples Stores- my worse customer service. Gave my few expensive books for binding. But ended up with broken pages for the first book which was returned with no binding done at all. The second book's binding was even worse- the book's pages were out of order with half book bonded upside down. When spoke to the store Supervisor and manager - the excuse is used that “the staff is new†@Staples Stores As a customer, I don't understand who will reimburse my books which Staples (Grandville, MI) has messed up????
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May 2019 by David P.
This app states this location closes at 9 PM however posted on their door states 8 PM. I drove halfway across to grand Rapids to get to this location rushing to get there to find out the hours posted on yelp or not accurate. Thankfully fed ex was right behind them and saved my night.
