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May 2023 by Jeff Roberts
Read all the fine print on the “100 night trial.” $250 for all exchanges or returns which takes weeks. Another $45 for a bracket to attach my headboard that I wasn’t told about. If you buy an adjustable bed frame you are stuck with Sleep Number because the adjustable bed frames are all final sale.This is just a “sales” office. After you get your bed, they direct you to the 800 number for any issues.
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February 2023 by julie Daniels
Meg was amazing she made it easy for us to purchase
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September 2022 by Shawn Lubbers
Excellent customer service! Everyone is so friendly and great to work with when purchasing a bed or any product that they have to offer. They work with you, no pressure. Their goal is to get you the best deal. If you're looking for a new mattress, the Labor day weekend sale is where it is at for phenomenal deals!
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August 2022 by James spriggs
Our sales person did a great job of explaining each bed. He did not push into buying right away. Gave us time to think about it and then called us a couple days later to see where we were in our process. Alex did a great job !!! Very knowledgeable about the product shared his own experience
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July 2022 by Donald Bigelow
No one else can demo a mattress like this. The Technology is amazing. Can’t wait to get our new bed!!
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May 2022 by Derrick Noordyke
Great experience, we loved the staff, very knowledgeable and fun to be around. The only problem was the delivery being so far out. We actually left and went to a couple other stores, but nothing felt as nice, so that saved the sale.
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April 2022 by Lori VanDyke
We had the best experience at the Grandville Sleep Number store on Saturday, April 2, 2022 with Shannon. We were in the market for a new bed. We have a family member who has had Sleep Number beds for 20+ years. Shannon walked us through the different beds, bases, pillows, sheets and cooling items. We are so looking to receiving our bed in May and improving our sleep! Thank you, Shannon!
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April 2022 by Leah Sluiter
I personally will never support this company again! They will never ever tell you during their sales pitch the base is nonrefundable! Then after you purchase the bed and aren’t happy with the bed they won’t take the base! You will be stuck with it! They will tell you in the store that if after 30 days you don’t like it you can return the bed! But what they really mean is return only the mattress! Higher up people will laugh at you and call you a liar! This place is unethical and terrible sales people! They will pick up certain peoples bases but everyone’s! I guess it depends on the mood that day!
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April 2022 by R H
Bought the bed did not like it at all felt like sleeping on a air mattress well with the 100 day trial we made it a month and returned it just to find out that you can't return the base. So now we're stuck with a $2500 base. Apparently they tell you that the base is non returnable but never once told us that so be careful when buying we've gone higher up and no luck. Will never own a sleep number with there very unprofessional help.
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April 2022 by Laura Layne
Didn't know the store wasn't in rivertown mall anymore, but Meg was very nice and let me try some different settings for a few minutes each. Didn't pressure me. Thanks.
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March 2022 by Leah Haverdink
Do NOT buy a sleep number! These people will sell you this bed and give you the runaround on the terms and conditions not really stating any of them and you will be stuck with a base that’s 2500 or more that you cannot return! They will not make this clear at time of purchase at all and you will be left with a huge non movable base in your home! This is very unethical and they should not be allowed to sell! My bed wasn’t even fully working when my 30 days were up and I never received the part they were supposed to send and still it’s on me! WORST PLACE AND COMPANY!
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March 2022 by Wendy Beckett
Our first visit to a Sleep Number store was a successful trip. We were helped by Meg at our local location and got very educated on mattresses and why Sleep Number has high customer satisfaction. We will soon find out as our new bed is to be delivered in a couple weeks. ?
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March 2022 by Eric Emmons
Shannon was very helpful and informative. She took her time and explained everything we needed to know for an informed purchase. She also helped get as many discounts as possible which led us to a purchase of an I8 bed and frame.
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January 2022 by Brianna Howard
My fiancé and I were here yesterday, just wanting to hear about the different kinds of mattresses and what would work best for us. Meg helped us and she was AMAZING. Very knowledgeable - answered all of our questions, let us try out a bed we are interested in, and even gave us suggestions for the best time to purchase one to get the best deal. She was so great! I especially appreciated how experienced she was. I have fibromyalgia and need a mattress that is going to meet my health needs, and she has worked with fibro patients before! So she explained the pros and cons of a few options and gave me great insight as to what would be the best when I have a flare up. So thoughtful! Will definitely be purchasing a mattress from here soon!!
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November 2021 by Michelle Burri
Come see Meg! Felt really good about the purchase we made, despite the price.
