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October 2024 by Kevin Ahrens
Great experience. I was a repeat customer from 9 years ago when I bought an engagement and wedding band for my wife! We had to unfortunately look for a replacement b/c it has gone missing! But the process was smooth in which we found the perfect ring and band to go together! Definitely recommend their customer service!!
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September 2024 by Brooke Ray
Rosie is the best! We ended up here as our first stop on a day of ring shopping and it ended up being our last stop! Rosie and her staff helped us find just what we were looking for and got us connected with their unique warranty for our ring. Other jewelers we had seen were so invested in making money they didn't listen. Rosie was so compassionate and made us feel heard. She is top notch! Friendly! Quick! Reliable!
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September 2024 by Melissa Proseus
Wow wow WOW!!! Where do I even begin ? Rogers and Holland has been such a wonderful company to work with. We purchased our ring with them 4 years ago and unfortunately after a few repairs it was not worth replacing. Their protection plan replacement process was very easy and quick. Now- the real shoutout goes to Rosie and Ron at this location. ? I gave them my vision and budget and they DELIVERED ?????? they even surprised me and upgraded my diamond for FREE! I mean COME ON!!!!! I cannot recommend them enough ??? Thank you guys again!!!!
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August 2024 by Dustin Gza
My experience at Rogers & Holland was over the top. Even during waiting period staff stayed engaged instead of just letting us sit in silence. All in all, I am happy I visited the Grandville location inside the Rivertown Mall.
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August 2024 by Jean Strobel
I have been looking for a very particular link bracelet. I found a few places that carried it and many that did not. Those that didn’t would try, sometimes desperately, to sell me something else. Rogers and Holland had one but I wanted to keep looking before I committed to one. I went back and it was gone. No worries! They ordered another one for me. No one tried to talk me into something in stock I just got great service at a fair price.
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July 2024 by gary s
Very good service. People made you comfortable and took care of us in a timely fashion.
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June 2024 by Anna Huizinga
Rosie at Rogers and Hollands in Grandville was fantastic! We were very impressed with their ring selection, prices, warranty program, and customer service. Would highly recommend them to anyone!
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May 2024 by Kendal DiLeonardo
My fiancé and I went in looking for wedding bands, neither of us having a real idea of what we wanted. Rosie was absolutely fantastic in helping us narrow down our visions and getting our perfect rings ordered. She took all the stress out of the situation and streamlined the process. She is so sweet and kind, would highly recommend going to see her!
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May 2024 by Melissa Neckel
I went into the store on Wed the 15th, walked into the store there was an older lady with blong hair and glasses and a younger women with long brown hair and glasses. The younger lady with brown hair greeted me rather rudely from the start, I told her exactly what I was there for and she acted confused lol, I was there to have my ring sized and dipped, my ring was slightly smaller then a 9 and I clearly stated after she put the ring on the sizer and confirmed the size for me that I wanted it sized to a 9,she then proceeded to grab the ring sizer for my finger (I had already gave her my request there was no need for that ) however I also told her I dont put tjose on because yrs ago I had a bad experience where I actually had to have one cut off my finger and will not put another one back on for that reason, she was pretty stuck on the whole ring sizer thing, I explained qhen I got there and just jn thatonent again thaty ring fits (I mean its hard to get off sometimes but thats the same withost people) anywayit guts but aome times it cuts into my f8nger (there are grooves underneath tthe band),anyway she kept being unprofessional in her attiyude and evwn looked over at her co-workwr a ross the room with her mouth open as she kept acting like I was the problem, again, she was very rude from the start, as if I was bothering her! I had to explain to her that I will not be spending anymore money here of I keep getting this attitude, I literally had to tell her 2 or 3 times to "do her job" for crying out loud, I mean I as really starting to feel insulted! Then twords then end she kept saying " I am sorry you feel that way ma'am " she said that 2 or 3 times. It finally ended on an ok note. Never the less I will be sending my husband who bought me this anniversary ring there for our 10 yr anniversary couple yrs ago as I do not wish to run into anymore attitude! What's the take away from this, I am tired of getting attitude from people's employees who do not treat customers with respect! This seems to be the dag and age where employees think they can run there mouth and talk to customers however they see fit.... NOT! Worse, some. Employers are just as disrespectful and do nothing to correct the behavior. Shoot that's why I just don't shop anywhere anymore! Very disappointed. Based on that experience, I will not be buying anything there again! We don't spend that kind of money somewhere to get talk back! I hope this person gets written up!
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May 2024 by Ciara Jacobs
Ron Cohn has helped my fiance and myself get perfect rings and wedding bands. Loved this experience with Ron he knows his jewelry will definitely be coming back to see Ron and recommend anyone looking to go see Ron
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May 2024 by Michele Howard
Had exactly what I was looking for. Very nice experience
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May 2024 by Reece Jacobs
Ron Cohn at Rogers & Holland in the Rivertown Mall is such an amazing man and excellent in customer service. Personable and super helpful with helping me find pieces! ??
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April 2024 by Lynn Sanchez
I bought a ring for my daughter. The employee was extremely helpful and knowledgeable. She was very attentive and answered all of my questions.
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April 2024 by Chris Arens
Rogers and Hollands is my go to! I bought my wife's ring here, and a few necklaces! The atmosphere is classy, and the people are friendly, willing to help, and humble! Check them out, you won't be disappointed!
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March 2024 by Brock Moore
Illiterate staff. Don't know their own rules doubt they will tell you the truth.Bought a watch at another location an the staff refuse to clean my watch even though other locations say it's okay it would take 1 minute but staff is so illeraterate they don't know their own rules of the company. Won't send people here
