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January 2024 by Joel Lakatos
Cash withdrawals can only happen via the ATM. Not helpful, very inefficient use of my time, would not recommend this location to anyone.
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April 2023 by Jesse
This a "bank" with no cash withdrawals allowed. The PNC employee confirmed that this location's ATM is so short on $50 bills that my $1,500 withdrawal attempt failed. Their ATM is short on bills. Wish this was a joke. Wasted my time driving here. I now understand the dismal reviews.
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April 2023 by William Sattler
No tellers. PNC Bank needs to come up with a new name for a building that doesn’t give or receive money.
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April 2023 by William Willemstyn III
What kind of bank won't take cash deposits? This is just a glorified ATM location
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February 2023 by Stephanie Trevan
This isn't even a bank anymore. It's a large building with an attached ATM, which is where everyone must do their "banking." Some days (like today) the ATM won't even accept deposits. Go anywhere else - literally any other branch or different bank altogether - unless you just need to pull out a quick $20 from your account.
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February 2023 by Susan C
Make it more obvious this is a cashless location. What a joke.
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October 2022 by Crystina
No Tellers! Deposits and withdrawals are through ATM only. Good luck trying to deposit and withdrawal cash without having to pay an express fee for same day cash.
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September 2022 by Justin Graeff
I didn't realize they took the tellers out of this location; that was a d*** move. Sometimes I just want to go in and work with a teller, but you can't do that here. I live in Hudsonville and there's no way I'm driving to Wyoming just to bank in person. I'll probably consider switching banks at this point.
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August 2022 by Paul Vaneizenga
This isn't even a bank. There is no counter, and nobody to help you. What is the point of this building?
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July 2022 by Tom
No teller counter at this location....????????? Should be a standard function of any bank branch to handle transactions in-person.
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June 2022 by Sarah Masterson
So upsetting that this branch eliminated banking. This is completely inconvenient for my business. I will have to take my business elsewhere.
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May 2022 by Bryan Snell
I'm just assuming PNC banks won't be around much longer. Thankfully one doesn't need to visit a bank these days, but today my son wanted to get a credit card to start building credit. Should have taken him anywhere else. After driving to the Grandville location on the other side of Wilson, it said it was closed, and this is the closest branch. Well, this branch doesn't do banking either, and is a financial institution. I watched countless people walk in and leave because they can't bank here. So anyone living in Hudsonville, Grandville, Jenison have to drive all the way to Wyoming. Literally pick any other bank if you're old and prefer to bank in person. Again, thank goodness this is a freak incident that brought me into a bank.
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September 2021 by Ryan Toth
Horrible customer service the arbitrary policies. They make a policy change it do whatever they want. We've been frequenting this location for over 5 years. They change the team out frequently and the new team is poorly trained with poor customer service.
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September 2018 by Sam J.C Nyambe
Been to 3 locations so far, great experience overall. Wish they could close at 5:30 or 6pm like every other normal bank.
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June 2018 by Samuel Schubkegel
I have never been to a PNC where the customer service is lacking in any way, shape, or form. The Keurig is always on, there's never a long wait, and the people behind the counter are happy to help. This PNC is no exception. Great service. Super fast coin counters.
