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October 2023 by Patrick M.
Went to get information and buy 3 to 4 pella windows approx. $600. apiece no millwork personnel available, manager come to help with a passed off attitude.(Lone). I asked if I was inconvenienting him and didn't answer. I asked the associate what his problem was and she said he was that way when he walked up to ask what was needed. I walked out.
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August 2023 by Diana F.
Don't do it. Re: Lowes, Grandville, MI. We wanted new windows and doors. They come out measure stuff, send the contract, and act all responsible, but then when it comes time for the service portion, the installation of windows, or whatever, if you have a question, or something doesn't seem right, you can't get in touch with anyone at all. Finally, called to talk to manager. Runaround from staff, and unreturned call when they finally gave me his number. Windows not delivered like they were supposed to be. Also, we ordered and paid for three doors and only got two. Grandville Lowe's not so good.
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December 2022 by Kevin Q.
Last week (12/8/2022) came into lowes to get a new water heater. We found them eventually. We stood there as 4 employees. ignored us. I approached them and cornered one as they scattered like scared rabbits. she paged someone who could answer my questions. No one helped us load this onto the cart. we got it up front. paid. loaded it in the truck. got home and got it into the basement. then we unboxed it to find out the top was all bashed in. called the store they said bring it back. so we hauled it BACK UP THE STEPS back to the truck back to the store. got to the return counter. she said I had to go get the replacement. I had to load it onto a flat cart myself. got back to the front. NO apologies. no % off. No coupon, nothing. just a wasted hour. had to go back later, get some other fittings. I saw that they already had that bashed up water heater for scratch and dent sale. smh. I filed this complaint last week. no one cared. no response. I look to file it today? you wanna charge me $9 for the complaint? F no.
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June 2022 by Larry Y.
Just bought some lights at Lowes in Grandville Mi. They have reserved parking for veterans which is nice but I think they're offering a veterans discount is disingenuous because when I asked for my discount I was told they don't accept any form of veterans IDs. The only way they will give a veteran a discount is to "register". The clerk started asking me for personal information so I declined to be "registered". I'm very concerned about identify theft and related problems. I prefer a no hassle veteran discount. Just show the clerk your drivers license at Home Depot and you get your discount.
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April 2022 by Scott W.
When I made the refuel they only had 2 1/2 stars I just don't see why I've never had anything less than the best service
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October 2021 by Kevin F.
Absolutely the worst customer service I have seen in years! I visited the Grandville store this morning at 9:15am and was politely greeted at the returns counter. I attempted to return some misc. items from a COVID project that I didn't need. I was asked if I had a receipt and I said yes, giving the cashier the receipt. She asked if an in store credit would be ok, I asked for cash but she said that because the receipt was more than 90 days old, I would only be issued an in store credit. I agreed to the in store credit. When the cashier attempted to put the balance due on the card for in store credit, she was unable to complete the transaction. She told me it was because the receipt was more than 90 days old. I asked the cashier what would happen if I walked in and asked for a refund and didn't have a receipt? I was told that I would be given an in store credit. I pointed out how dumb this is that if I had not been a responsible customer and not given them the receipt, I would have been issued an in store credit. I asked for the manager. A young lady came and told me the same thing that I couldn't get an in store credit, because my receipt is more than 90 days old. I live hours from a big box store and go months in between visits to the metropolitan areas. You can bet my future purchases will be made at a store that treats customers at least as well as shoplifters. Kevin L. Friddle
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April 2021 by Ethan D.
Been to this location numerous times and the staff never seems to know what they're doing (or care). Drive down the street a little further and hit Home Depot. The quality of hire is better there.
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July 2020 by Dance M.
A huge THANK YOU to Stacey for taking the time to work with us and help us find the right paint and go the extra mile to find the right combination for the color we needed!!! She was super friendly and it's because of her our project turned out better than we imagined!!!
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May 2020 by Robert V.
After the incident I will give them a 2 out of 5. There are some nice people that work there, but some bad ones as well unfortunately. Incident 1 : Tried to rip me off and out smart me on the refund with the receipt right in front of us... Incident 2 : Cut the wrong wire gauge when I clearly stated what wire gauge I needed. Incident 3 : went back the next day to get the correct wire, they couldn't remember the wire spool machine code for a half hour, I ended up leaving because it was 10 mins from closing. Nice store, they really need to improve on their customer skills or memory.
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March 2020 by J S.
Johnathen could not have been more helpful today. He approached me and asked if he could help me. Thank goodness because I was overwhelmed in this monster store! Johnathen helped me locate every item on my list. I could not have been more appreciative. Great customer service. Tip: I have found that if I will need assistance, I go to the store as soon as they open. Works like a charm!
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February 2020 by A P.
UNPROFESSIONAL MANAGEMENT. We walked up to the check out and scanned our item which did now show the $10 off price that was shown on the ticket on display. I asked the manager if he could check the price and he said that it was not on sale. He was very short with me when I asked if anyone was back in that department I could show. I decided to walk all the way back to the back of the store and take a photo of the product and it in fact was on sale for $10 off l, like I told him. I walked back to the front of the store and showed him the photo of the tag and it matched the product number. He reluctantly gave me the price and seemed very annoyed. As someone who has been in customer service for 25 years, I would never have treated a customer like he treated me. I was very calm and patient with him and he acted like I was inconveniencing him, walking over to the checkout only five feet away. He adjusted the amount, I said "thank you" and smiled. He said nothing and walked away. As we were walking out he glared at me as if I did some horrible thing. I don't think I'll be shopping at Lowe's anymore if they can't treat their customers with respect.
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February 2020 by Caleb H.
They have clueless people working in their lumber department. I bought 2 4'x8' sheets of plywood and needed to have them cut. I went to the store at 9pm after making the 25-30 minute trip. I asked them to cut the sheets to 46"x94", only 2" off each edge. The person running the saw cut both sheets wrong. On both the lengths and the widths, both sheets were short on one side and too long on the other. I ask for him to cut them again, didn't mind the sheets being short but they couldn't be long. At this time it's reaching 10pm, closing time. He cut one sheet almost correct and as he was going through the second sheet the store shut the saw off. Then I was told that the saw could not be turned back on and was only offered to come back in the morning. No way am I driving an hour total for someone's mistake. Home depot it is.
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August 2019 by Linda E.
Disappointed in the staff in the garden area. I just needed straw which was on the website. The girl wouldn't even get off her chair and told me it was in aisle 28. I walked into the store and no straw in aisle 28. Left empty handed and went to home depot where the staff was very helpful and I got the straw I was looking for. Now I know the next time I need something I should drive the extra mile and go to home depot.
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July 2019 by Michael M.
I purchased a range and refrigerator from Lowe's in Grandville Mi on 6-1-19. They called me on the delivery date and told me that the range had a dent. They delivered the refrigerator anyway. After a week and a half they called and said they can't get that range anymore. Offered me a different range at the same price. 2 weeks goes by no range. I called them and they said they would have it delivered on 7- 6-19 over a month now. 7-5 -19 they called and said they would not be able to get me that range until at least 8-1-19. I'm a diabetic that does most of my cooking at home. It makes it extremely difficult to follow a strict diet plan for sugar if you have no way of cooking healthy. I am just livid over this. I canceled the order and I'm going elsewhere. I suggest you do the same never again for me. This type of business practice doesn't evan deserve a single star. I sure hope this review helps you or possibly changes Lowe's practices. I have my doubts just corporate America at its best!!!
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November 2018 by Callista G.
DO NOT USE LOWE'S CONTRACTORS FOR HOME IMPROVEMENT PROJECTS. The contractors are completely and utterly terrible. They don't do things the right way the first time and end up breaking things when they try to fix their first mistakes!!! I'm talking about crooked walls, corner wall pieces sticking out, uneven countertops because the new wall behind is crooked, tiling so crooked it looks like a child did it in preschool, cracks and holes in my wall, scratched toilet seats, grout everywhere, scratched flooring, etc. Oh, and not to mention - they didn't even measure my kitchen accurately! This was the second set of contractors (Marcel Bedard and David - watch out for David. He is a sloppy, angry little man who doesn't care about his workmanship and acts like a baby with colic when you show him what he did wrong). The first contractor (Jeff) was fired by Lowe's because he suddenly forgot how to hang kitchen cabinets in a commercial building - which we specifically hired him for. Don't even get me started on the headache which is Hard Rock Stoneworks. If you value your sanity, stay away. They have the worst possible customer service you can imagine and won't even apologize for missing appointments. Find a different granite company. All of this has been going on in my house since April. PLEASE RUN AWAY FROM LOWE'S!