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January 2024 by LoAnn Heyrman
I hate that they talk in Vietnamese while they service you! I don't like that they don't listen to the customer, it is it they don't understand? Anyway, I'm done with them.
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January 2024 by Whitney Aleese
I had Dana give me a full set and pedi. After telling her several times before she began my nails, I wanted my cuticles trimmed back well she never did that until after the acrylic was on my nails. Making it look horrible and setting me up to come back faster for a fill is not good ethics. Moving on to the pedicure, she made me bleed and didn’t say anything about it and then later my scab chipped off with the paint. Had a broken nail literally days after and went to get it repaired today and they could not match it to the same ombre. Safe to say I will not be coming back here again. Gave her a fat tip last time too.
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January 2024 by Pam Wright
Have green mold under nail and tech is brusque and rude. If I ask her a question regarding my service I can tell it makes her mad. Hand massage is rushed and is anything but relaxing as it's supposed to be. Nails look great, but the tech lacks skills in relating to me as a valued customer. I've been coming for several months, observing the attitude and have finally had enough. I may try the owner, Kim, who is very friendly, and I hear does a great job with her client's nails. We'll see....
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January 2024 by Rachel Jackson
Had to go somewhere else to get my nails foxed
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January 2024 by Maranda Bialas
Candy does an amazing job. She's such a sweet heart ❤️
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December 2023 by Areda
This is the second time I’ve been to Kim’s Nail Salon and both times the employees are terrible and rude. Received a full set and pedicure and the employee who did my pedicure was really rude and disrespectful and still didn’t do a good job doing my feet. If I’m paying my money I want what I asked for. But as for my full set it was done alright. I still paid for services but I will never come there again. Too many nail salons in Grand Rapids.
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December 2023 by Grace Weber
Professional and they do a great job on my nails.
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October 2023 by Paula Manahan
The service and the person who did my nails was terrible.I was talked about the entire time I was in the chair and for what I recieved, both customer service and price was ridiculous!!We as consumers MUST NOT continue to support any business that is not serving good and proper customer service!Then to be ridiculed because I chose not to have my nails done (a plain manicure and I provided my nail hardner)My pedicure was terrible and I have used this establishment before.Anyhow a word of mouth and social media will be my source.I will pass this around!!!Services: Pedicure
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October 2023 by KeAra Harris
The nail tech duong did my nails & i did not like them at all . he seemed frustrated the whole entire time even snatched my hand a few time . HIGHLY DO NOT RECOMMEND what you ask for is what you NOT gone get 0 stars 1/10Service: Acrylic nails
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September 2023 by Paula ManahanMullings
This was not my first time..However this will be the last time.I am a NYer and I visit often as my grands reside down here.The first time service was stella.This time..because I did want my nails done..(simple manicure)both the owner and the person who did my nail were terrible.We as the consumers MUST not continue to promote, engage nor spend our money in establishments that give poor and unsatisfactory customer service.I was talked about while in the chair and because I bought my own nail harder, that was a reason that my nails and toes were done terribly and the price was ridiculous.Word of mouth can be both a good and a bad thing.I will make sure to spread this news.I am ashamed to say what I paid!!
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May 2023 by Kristina
Love being able to walk in at any time, 1, 2 or even 3 people and be seated immediately.And I continue to return because I love the way they remove prior no chip polish. Simple and instant.
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March 2023 by mindy beluzar
Been going here for years won't go nowhere else. Always accomodating.
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March 2023 by lexie lenard
Wasn’t every impressed with the lady I received to do my nails. She seemed very rushed to have her down time left my nails uneven/ messed up on edges. By the time I got back to my seat to wait for someone she had her phone and air pods in :( I do want to say Kim herself does do an amazing job.
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October 2022 by Alyssa V.
I have been going here for awhile, I normally ask for Kim because she is so good at her job! They make sure you get what you need and are very good at nails! I have never had issues with their nails
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September 2022 by Rachel Koert
I've been going here for years they do great work. But last time we went owners husband and your lady doing my moms laughed and talked the whole time. Got alkward the laughing. This time owners husband said I didn't need to change my polish. Than said I should buff my own feet before coming. They thought I had waited to long to come. So which is it you don't need new polish or I should do the work myself?Service: Pedicure
