Internet Service Providers in Grandville, MI

“Customer service is really good! Even when I have the most minor problem they are willing to help and that is greatly appreciated. I will add though, the location of T-Mobile on Google maps is in the wrong location. Should update”

“Terra was absolutely incredible. She made us feel welcomed even though there was an hour long wait. Most places don’t even notice you, but not here. Terra took exceptional care of us. We will come back just for her.”

“After trying and exhausting the XFinity tools (online chat, text chat and call-in) we resorted to coming into the brick and mortar store in Grandville. While we shared the same issues and concerns (as we had through the technological tools) we finally felt “heard”. We had the opportunity to interact with the store manager and another associate who clearly understood our technology related issues and concerns but also acknowledged that the XFinity support mechanisms (chat, text, call) can be both frustrating and useless in trying to reach solutions. They quickly addressed 2 of three major concerns and provided us with an additional resource to facilitate addressing our biggest concern (billing). We can report that this route was also successful. The 65 minute queue in the store clearly attests to the fact that chat, text and call in provide little to no support. If those tools worked— the storefront queues would be “slim to none”. It’s a shame that XFinity leadership neither recognizes nor values this and makes no efforts to enhance en face or live voice aide to customers. They’d rather put resources into faulty and limited techno-support than invest in skilled personnel. Our experience today was largely pleasant (except for the wait) and productive. We find it hard to beat up on the customer service reps in the store when ultimately, accountability rests much higher in the XFinity food chain.”