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August 2025 by William “Bill” Melick
The ground driver wasn’t willing to wait a few minutes for a hot package. The customer who uses FedEx freight weekly, who spends a good amount of money on them would have really appreciated the help, but I guess not. I may use UPS the rest of the week, since they like to lose service, and money due to that lack of effort.
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March 2025 by Hugo Stiglitz
if i could give zero stars i would. the woman running the store was in the back while 4 people came in at different times before coming to the front. was rude to almost all of us and told me the only way to print something was through email. NEVER will i go to this location again. 9:45AM 3/4/2025
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November 2024 by Pretty Girl Mafia
lady was rude and talked to me like i was slow had an attitude as well. she very much had an attitude when i told her i had the app for shipping and didn’t tell me what she needed from the account just kept asking me if i had one. doesn’t even know how to work the app when i asked her for clarification.
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September 2024 by Drew Caminata
Super helpful staff and quick service. One of my prints turned out very dark and didn’t hold any color and the staff there was very helpful and understanding. They allowed me to take as many attempts as needed to get the print to turnout as I wanted. They were also very efficient when it came to printing out my poster. 10/10 would recommend.
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May 2024 by Сергей Лусигнан
Good one Fedex!
Sent my information to a debt collector for 30 dollars, without contacting me in prior or sending me the bill. had a good laugh.
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January 2024 by Bridget Rockwell
I arrived at the FedEx Office thinking I had all the right labels, etc. , to return some purchases. I had been given the wrong information from the company I had purchased the stuff from. Heather, the manager was very busy but allowed me to step aside and contact the company right there. The company had to send me two additional labels to send the products back. However, the printer was not working at FedEX due to a system update, so I would have had to drive back to my house print the labels, go back to Fed Ex and then ship. Heather stepped-up and offered another solution. Within a short period of time, my labels were printed and products shipped. Thus, saving me a trip in this bad winter weather! Thanks so much Heather for going above and beyond! We don't thank or appreciate hard-working people enough! Best Regards, Bridget H. Rockwell
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November 2023 by Rose Phraket
Great workers great service on this location I there all the little bit drive Hope have more location close Byron center
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October 2023 by Denise Rogers
First, your automated system sucks and then the people that work for you don’t know anything so I don’t even know why they’re on the phone working
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October 2023 by Louann Loew
Nothing about this works at all!
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September 2023 by Asaafo
Store is closed 6:10pm not 7:00pm
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August 2023 by Theresa Getz
Worst customers service ever! Manager Heather should be fired! More that once has told me she can't help me when she isn't there other employees are more than helpful.
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June 2023 by imon myrise
Was not greeted by anyone. Just a glance then back to what they were doing. No sense of urgency. I don’t come here often though. Thanks for not being able to accept the original package due to “fire hazard” which I don’t get cause it’s all cardboard boxes at the end of the day so now I have to go all the way to the Plainfield location. Was it cause the original package didn’t have a FedEx logo on it? Probably. Thanks anyways.
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April 2023 by brandie S
The staff at this FedEx is wonderful...I only know 2 of them by name, both Polly and Juniper are extremely helpful with all of my business needs. Would highly recommend this store!
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March 2023 by Ariel L E.
The woman working around 10am on 3/15/23 at FedEx in Grandville Michigan was an angel! She was truly so sweet & went above & beyond to assist me with a sweet attitude & kind tone. Wonderful woman!! She was the only one working & there were many people who came in & the phone was ringing & she kept up like a champ & was amazing toward me & kept a great attitude!! She deserves a BIG pay raise. She's a boss!
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November 2022 by Jy D.
They changed their store hours again, so if you have FedEx Express shipments best have your package there before 5 if not enjoy your long drive over to Falcon Court (which their last pickup from there is 9pm).
