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November 2023 by Nigel Y.
Lately they've stationed an employee to match photo on the card with the person shopping, specially at self checkout. This location does not seem to have the membership they hoped to, so they think irritating the ones they have might help. Maybe they're hoping that every member of my 6 member family will pay for a membership. And buy their supersized items for the whole town.Aren't people who check out items paying for it? What's your problem Costco Grandville? Cut this crap and pass the cost savings onto me. Kalamazoo, Kentwood, Northville, Bloomfield Hills don't do this insulting nonsense.I've put in request for specific products in the suggestion box and they've not bothered to add it to the shelf. So I end up going to other Costco stores.Christmas is here - Make sure Santa has a dozen membership cards!
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November 2023 by Lenore Montiague
Overall it’s a value for my family to shop here because we are a large family. The checkout people are nice. The management is a different issue. During the winter, I had made a turn into the first left parking lot and ended up scraping the entire passenger side of my SUV. I didn’t see the rock was sticking out way passed the curb as my SUV sits very high. After getting out to see the damage, I looked at the rock and I’m assuming whomever plows their parking lot ran into the huge rock and pushed it over the curb. You could tell by the tire marks on the landscaping and the drag marks the rock made as it was being pushed. I filed a claim with management whom seemed annoyed and tried to talk me out of filing a claim. To make it even worse the claim was denied because COSTCO said whatever happens in their parking lot is not their responsibility and they refused to give me the name of the company who plows their parking lot for me to address it with them.
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November 2023 by patricia koomson
I visited this store on 11/28/2022 I was leaving the store, and the person who looks over the orders as you leave his name was Johnathan, told me he had to "count" my entire order because I used the self checkout. He then took everything out of my cart and placed it on a self on his left. Like I was a thief. Everyone was looking at me. I was mortified, embarrassed and in tears. After he was finished, I went into the parking lot and asked another consumer if she had recieved the same treatment because she too used the self checkout. She said no. And we agreed that I would talk to a manager. I then spoke to Scott and he defended the young man. He then told me he would check the camera to see if he had done the same thing to other customers who had used the self checkout, speak to Johnathan and call me with the outcome. It has now been a year and I still have yet to get that call back.No one wants to be the victim of discrimination or unfair treatmentThis is terrible. I do not pay $120.00 per year to be treated this way. Ridiculous!
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November 2023 by April
This is a must! Costco has the best pumpkin pie you have to try it!! And it's such a great price at only $5.99 :) ?
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November 2023 by Melisa W.
Hands down the most fabulous staff! Clean, orderly, & top notch ‼Only wish they had diesel fuel
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November 2023 by C H
Great shopping environment, convenient parking, friendly staff, and a wide range of products
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November 2023 by Lilibeth Genao
I visited this Costco three times and all three times I’ve been the only person asked to show my membership at self checkout. Today I cancelled my membership after going to this store with my mom and being harassed at checkout once again. While I recognize that racism is real, as an adult this is the very first time I’ve ever felt singled out, and targeted at a store. I Will never shop here again nor do I recommend for ANY people of color. When I went to customer service to cancel my membership, the employee didn’t even care to troubleshoot my inconvenience. She cancelled the membership and kept it going. Very disappointing experience.
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September 2023 by Christine Sokol
Great shopping hereEnjoy sampling foods to buy. Best bakery items .Dairy produce and frozen. .Much much more.Hoping they put back pickled herring back on deli shelves.Also offer supreme pizza at snack bar by the piece or whole to take out. Yummy..
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September 2023 by Erica Jo Byers Pelton
We are a small family, so I never thought we would use Costco a lot until we got a membership! We love it here. We even go for date nights just to walk around and see what’s new. Also, it is the best place to get glasses. I saved $600 getting my glasses here. It’s also the best place to get cakes for large gatherings. We definitely save a lot of money on household items although we end up spending more money on other things because we always find something new that we didn’t know we needed. Everyone at this location is very friendly and it is well managed. Love our Costco!
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September 2023 by Erica Jo
We are a small family, so I never thought we would use Costco a lot until we got a membership! We love it here. We even go for date nights just to walk around and see what’s new. Also, it is the best place to get glasses. I saved $600 getting my glasses here. It’s also the best place to get cakes for large gatherings. We definitely save a lot of money on household items although we end up spending more money on other things because we always find something new that we didn’t know we needed. Everyone at this location is very friendly and it is well managed. Love our Costco!
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August 2023 by Stephanie Hanson
Instacart shoppers should get the same service & respect as regular members. I am both and see a big difference in the level of friendliness and helpfulness while checking out. Last night I was treated extremely rudely by a cashier as soon as she had to scan my instacart code and beyond. Her helper was her saving grace. I would have sent that cashier home last night as she was definately not enjoying her job.
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August 2023 by Cassondra Brown
The person at the self checkout was very rude and tried to tell me my guest had to pay with cash only the costco member could use card for payment....my wife has worked for Costco for almost 7 yrs now. Never heard of that. The pharmacy staff however is great here! The store is also always stocked and most of the employees are very personable.
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August 2023 by Keith Sellers
8/1/2023: Great workers and staff, good flow at the checkouts. Large family here. We all love the spring rolls and appreciate the diverse fresh and frozen fruits and veggies section. Can't find any ground turkey I like except Costco.Costco may have to require a cart licensing :). Folks seem wholly unaware that anyone else is in the store. Makes the shopping experience rather uninviting. I usually shop alone in order to streamline my trip. There are other options out there with wider isles, and more conscientious shoppers. Great business, though. They could double the Grandville store's sq footage and still be overrun.
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July 2023 by Karin S
Great selection and always find something worth buying. Sometimes too large quantities but that is how prices are kept reasonable too. Today the visit was less than stellar. The cashier team (one ringing up and one loading the cart) prioritized their speed over accuracy in what they rang up, resulting in overcharging me $70 in two different products. This was despite me alerting them to this during the transaction. Speed is not always better than accuracy Costco! Pay attention!
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July 2023 by Heather Iverson
Being inside any Costco is a pretty awful experience. I have had my membership a couple months now and being in the stores gives me anxiety. The customers are so rude and self-intitled they pay no attention to anybody else and either plow into you or they just stop right in front of you. I enjoy buying in bulk and will continue to shop here for that but once I am out of the store I feel a huge sense of relief.