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July 2024 by Phil Frisbie
Great deals on Electronic. You get to see what you are going to purchase. Very friendly staff.
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July 2024 by Devon Peiffer
Updated review: Sadly this location is significantly worse than it was for many years.
- The staff is helping and courteous.
- It’s often messy and cluttered looking.
- They have significantly fewer display models for some of the tech vs the Grand Rapids location.
- The cameras (other than Sony) almost never work.
I used to go here a couple times a month but now I basically only use it for pickup.
Best Buy is my preferred tech retailer, and I especially like the GR location. But the Wilson location is mediocre… at best. Thankfully the staff is still knowledgeable, kind, and helpful.
Original review: I have purchased many many items from this and other BBuy locations over the past 10 years (and online retailers also). It is VERY nice to be able to SEE technology before making a purchase decision and BBuy seems to be built around that Play before you Buy philosophy which probably cost's them tons of money because we as consumers break all their floor models haha.
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July 2024 by Monica Sparks
Looking to build our Mobile Relaxation Station with Meta Quest Virtual Reality systems… so I wanted to see if Best Buy was my… Best Buy! ?? I had such a great experience with Jordan, Dyllon, Mitch, Parker, and Matt. Everyone was professional, knowledgeable and engaging. Thank you all for all of your help and assurance on my Technology quest.
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July 2024 by Bryan Rosado
Very good computers and service! They had everything!! everything!!
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July 2024 by Matthew Vanbennekom
Always have something on sale.,.. usually what I am looking for
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July 2024 by Debbie Caris
I was greeted when I entered and asked what brought me to the store. I described what I wanted and he radioed and a guy several isles back raised his hand and the greeter told me that (I don't remember his name) would take me to what I needed and help me.
It was really nice to get in the store, get helped without having to hunt down someone to help me and pay and walk out of the store all in about 5 min!!
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June 2024 by David Anderson
Absolutely incredible view of the Mackinac Bridge.
Very nice customer service people
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June 2024 by Tony VanDyke
Very limited selection, but they can order for you, not that you can't just order it yourself from home. Product protection plans are a waste of money. Some of the staff can be quite ignorant.
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June 2024 by Jesse Graves
It is a best buy of all time. Nothing special here, nothing really wrong ether.
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June 2024 by Lucas Jonker
I bought 2 items, first one didn’t work, didn’t open the second one. Tried to return and since my last return they’ve changed the return policy to 2 weeks. I’ve had the items for less than a month and was told my options were to buy a membership that extends the return period or to keep the items. After spending thousands in this store over the years, I will not be visiting again and I suggest everyone else do the same.
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June 2024 by Brian Mc Donald
Nothing is in stock, might as well order from Amazon. They will try to upsell you to something twice as expensive though
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June 2024 by Augustus Hinch
Excellent service! I went in to look at iPads and was helped by Ridley, who was very knowledgeable on the topic. Together we decided the midrange iPad air 6th gen would be better suited for my needs than the pro or 10th gen iPads. Absolutely would shop here again
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June 2024 by A MacLaren
Good deals on some electronics
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June 2024 by Otis O
I stopped mainly to drop off old cell phones and a tablet. No purchase was made.
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June 2024 by Laura Hogg
I'm leaving this review because I tried calling the store directly, and I was directed to a call center where I would have to wait on hold for ages only to talk to someone not directly at the store. No thanks.
I had an appointment today to install a car alarm on my Kia. I made the appointment online and was told to block out 3 hours for the installation. Not ideal on a holiday weekend, but I really wanted the alarm installed as soon as possible.
When I arrived, the employees were grilling out for the holiday. I was directed to the main desk at the installation bay, where I was told that there had been no details with my order, so they didn't know what I needed to have installed - despite the fact that the part was ready and waiting with my name on it. That seems really suspicious to me. If the order details were blank, as he claimed, why did no one attempt to contact me to check so that they could be prepared for my appointment? Or why didn't they simply look at the part that was waiting for me and put 2 and 2 together?
The employee said that they needed a particular cable to be able to install it, and he opened every drawer and cabinet in the place and claimed that they didn't have it, and that I would have to get it installed at another local location. At no point did he offer to have someone go pick up the cable from the other location. Instead, I was given an appointment at this other location, and the soonest they could get me in is a weekday two weeks from now. So I'll have to request time off work and drive to an area I'm unfamiliar with and wait several more weeks with my car not being secured, as I had hoped.
I got a really bad feeling from the whole thing. Why was I able to book an appointment for a service they can't even provide? What an absolute waste of time. I'm keeping the appointment because I already paid for it, but I'm very frustrated that there was no attempt to accommodate me, and that I couldn't even reach a human being from this location by phone, and I certainly won't be using Best Buy's services again.
Editing my review to add: Best Buy has now responded, saying "the best point of contact for this remains the local store's Leadership Team". Clearly they didn't actually read my review, because I made it clear that I tried calling the store and was directed to a call center. How exactly am I supposed to contact the leadership team? I reached out here in the hopes that someone would try to make things right, but I can see now that there's no way that's going to happen. I am so beyond frustrated. Best Buy clearly doesn't care about their customers.
