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December 2023 by Susan D
Just bought a couch, end tables and an ottoman from Tom. He was wonderful to work with. When I had questions and he wasn’t in the store all the other associates were there to help me as well.I have gone the other places and when they know you’re working with another associate they tell you that you have to wait for that person to be back. This place is completely different great customer service! I highly recommend.
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November 2023 by Hannah P
Tom at Ashley Grandville was amazing!He was so patient, funny, and kind to my husband & I. It really made the whole process so much better & not stressful. He didn’t pressure us at all, but was very knowledgeable, made great suggestions, and knew what he was talking about!Ashley is by far our favorite furniture store in the GR-kzoo area, and it’s due to the styles & the people ?
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November 2023 by Josh Seifferlein
Just got done shopping at Ashley for the first time.My associate Greg was just awesome. Took me over to their warehouse, found what we were looking for just in time for thanksgiving. Greg was super helpful, friendly, and great to work with.Selection at Ashley is great, found an oval table we were looking for.Will be back!
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November 2023 by Tommy Leonard
Call me a typical millennial the way I was thrown off by the idea of a salesperson at first, but Kim was fantastic and we had an amazing buying experience. Fantastic communication (text, email, etc.) to make sure we got the right pieces and everything. Shipping was faster than expected (stuff from other furniture stores took months and was incorrect) and assembly guys were quick. The couch is great and everyone that comes over asks where we got it.Not much of a review guy but we are very satisfied customers.
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November 2023 by Renee Lynn
Serena was very helpful and friendly. I had a lot of questions and asked her opinion on many options. She was patient and honest. She was fun to work with. Not high pressure at all, which I really appreciate.
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September 2023 by Dhara Mehta
Michael and Tom were a delight to work with! They made my furniture buying experience an absolute breeze and were very patient when listening to the vision I had for my home. Definitely coming back to buy my TV stand and bedside tables!!
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September 2023 by Cate DeRosia
Kim and the crew at Ashley Store + Outlet were phenomenal. This is our second time working with her and we couldn't be more thrilled. She was helpful and friendly without pressuring us into making a purchase. When we were ready to buy the process was straightforward and simple, without any hidden costs or extra fees. We look forward to shopping there again!
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September 2023 by Sunmin Park
I had a fantastic experience at Asheley, thanks to Angela! She’s incredibly kind, knowledgeable, and professional. Angela provided detailed information about the sofas I was interested in, making my decision easy. With her assistance, I successfully placed my order with a Labor Day special deal. I can't wait to receive my new sofa!
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September 2023 by Ryan Parks
Angela was great! We came in looking for a simple rocking chair but left with an entire new furniture set. She was patient, listened, and understood what we needed and didn’t need. Will definitely return for future purchases.
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September 2023 by Linda Bryan
Had a wonderful experience at Ashley furniture. I took my 90 year old dad to buy a new lift chair for my Mom. We were greeted when we walked in and Tom showed us all the chairs available. He even let us buy the chair off the floor because my mother needed it to get up and her chair had broken. My dad is a veteran so he was acknowledged with a photo for the veterans wall. He also was asked to hit the gong and then all the employees came up and shook his hand and thanked him for his service. I will definitely go back to Ashley furniture. They were awesome. Thanks Tom!
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August 2023 by R S
The manager and Kim were both amazing to work with! They both have great customer service and neither one were ever pushy to get a sale. They both made sure we were happy with our choices and made the process so easy! Thanks again! We will come back if we’re ever needing more furniture in the future!
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August 2023 by Tammy H.
I absolutely love this local family owned Ashley Furniture Store in Grandville. They truly go above and beyond to make your experience start to finish a success. Thank you Grandville Ashley team!
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July 2023 by Erica Jo
We had just moved into our new house and needed to furnish it. We had certain specifications on what we needed and we found everything we wanted in the clearance center! Quentin was so helpful with everything we needed. It was delivered in the timeframe that they said it would be and everything looks great! We would definitely recommend Ashley furniture store and we would shop here again if we needed anything.
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July 2023 by Gretchen Fischer
What a great experience! We worked with Serena and got exactly what we wanted for our new sectional. She was a pleasure to work with. Very knowledgeable and she made sure she knew what we were looking for. We thought we would have to compromise, but we were able to customize the sectional to make it perfect for us. Highly recommend!!
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July 2023 by Hannah Richardson
From the moment we stepped foot into Ashley we were greeted with kindness. They have complimentary drinks which is so fun. Tom was really helpful and never pressured us into a decision. He respected our price range and was very knowledgeable in what the store had. He got us an AMAZING price for our couch, warranty, and delivery. My husband and I are very impressed and would love to continue to purchase from Ashley.
