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November 2023 by Brittany S
We always work with Amber for all of our kitchen and bathroom remodels and she is the best! We love all of her design ideas and helpfulness. Highly recommend the quality of their cabinets as well. We have done 10+ kitchens with them so far!
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November 2023 by Brandi Harr
We have been doing business with Williams for years and always pleased with the service and product! The designers are so helpful and responsive. I appreciate their attention to detail! Thank you for everything over the years!
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October 2023 by Tony Lyons
Builder sent me here. After 7 wrong kitchen sinks and a slew of other mistakes. We are finally done.Service: Remodeling
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January 2023 by Mrs C.
Our experience with Williams Kitchen and Bath (WKB) Let me preface this with, we considered WKB because they were our previous source and/or vendor 18+ years ago (2004-2005) when we had our home built. Our contact at that time was/is Stacey Burke.Fast forward to (2022) I reached out to Stacey requesting an RFQ for our kitchen remodel. Please note, I was reluctant because 2 years prior to our remodel (October 2020) I stopped in their showroom on 29th street; and the over-all customer service was horrible. The couple that walked in, 2 seconds before me - they were greeted and for sure asked "how can I help you". I wasn't greeted at all. I then proceeded to look around and again, not one single representative said one single word to me. I observed the interaction with the other guests, and it was totally different than mine. Keep in mind I simply wanted to purchase closures for my existing cabinets. It was at that moment that I realized I am being discriminated against. Now let's discuss our 2022 remodel experience. When I reached out to Stacey, I never felt as though I was the client/customer - I felt like I was a bother at times. In fact, I requested to either meet her at the showroom (on 29th street) OR to come over to our home. I wanted her to come over because we were still in the planning phase of our project and we wanted her to review our current layout, provide us with her professional suggestions etc. Initially she told me "I only have about 30 mins or so to spare in between meetings/clients" (paraphrased). She did eventually come over to our home and she did meet me at the showroom and she for sure provided us with measurements that were not accurate. Please keep in mind that I had stopped by the showroom a few days prior to our appointment and the customer service was worse than my visit back in 2020. There was another guest in the showroom and the front desk representative was assisting them. I then started browsing, patiently waiting on someone to answer my questions. There was a total of 5 employees and not one single employee said one word to me. The front desk representative wrapped her conversation with the guest and started having a "non-work" related conversation with another employee. I politely asked, "when you're done chatting, may I have 5 mins of your time". The Front Desk rep attempted to assist me with an uncomfortable glare as though she wanted to say, "how dare you interrupt our conversation". I did follow-up with Stacey informing her of my experience and I also suggested that the staff consider taking an unconscious bias or diversity and inclusion training. Once again, It was at that moment that I realized I am being discriminated against. Now, for the over-all ordering of my cabinets, sink, counter-tops and faucet. I originally wanted a one-stop shop experience only to learn that it's not necessarily smart spending. We ordered our counter-tops and faucet separately. My cabinets overall are extremely poor quality. We had one cabinet door arrive damaged; the delivery experience was horrible. There was one white guy and one black guy. The black guy did ALL of the heavy lifting with no assistance from the white guy. (We have this on camera). The white guy was the driver, and he did the counting of each item ensuring that we received the items that we ordered. There were/are so many dents/nicks on the product, and it is because of the poor packaging and the black guy literally rolled each of the (heavy) boxes because they were too heavy for one person to carry. We ordered our sink from WKB, Stacey told us that it would be a few weeks out in terms of delivery, and that it would not arrive prior to the cabinets, we were never told when the product was arriving and one day out the blue we look up, doorbell rings and it is WKB delivering the faucet. (prior to the cabinet delivery). The day of delivery for cabinets we were told they'd call us, and they gave us a time window of 3 hours. The drivers were like 3 hours early and we n
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December 2021 by Daisy Fu
Great showroom and great selection.
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August 2021 by Amanda B.
We ordered kitchen cabinets several months ago and they came in fairly quickly. We discovered some damaged items, so we promptly ordered replacements along with some additional add-on's via email after a phone call with our designer. There was no confirmation that our designer received the email, or really any communication until we emailed, called AND stopped in to check in on it. I finally called our designers manager just to get him to respond with an inventory of everything he ordered for us, including pricing. The lack of communication caused our initial replacement order to be wrong, including straight up missing critical pieces like the panel for our dishwasher. I emailed again today to let them know the replacement cabinet that was delivered is not right, and honestly, my expectations of them are so low at this point. I'm sure I'll be emailing them in a week asking for an update. For a company who prides themselves on quality, service, dependability and reliability - they have some serious work to do.
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April 2021 by Sam Paxson
Our builder sent us here for new kitchen cabinets, counters, bather cabinets, counters and much more.Staff is pretty rude and not very personable, it's almost like your a nuisance to them rather than a customer?! The few times we stopped into the store we felt we had inconvenienced them.We started this order prior to Covid, we are still dealing with our build as we ran into delays as most people. Our kitchen island is missing, they say it was delivered and not their fault but everything was delivered to the garage, locked and shut until time to install in the kitchen. Our bathroom vanity granite is broken, they say it was also the builders fault. You can see it was damaged due to how the company packaged the granite. The color we choose for the Kitchen counter tops is now no longer available but ordered almost 12 months ago, not sure how that happens? The hardware that we picked out for our kitchen cabinets was never ordered. The list goes on....They do not communicate very well with the builder or customer, order was pretty much all wrong besides the actual cabinets themselves. Things are broken that they will not cover or stand behind. I would not recommend this company to anyone . Save yourself some time, money and the frustration and go with a different company!!!!
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April 2021 by Sarah Preisner
My husband and I went into the showroom back in December, wanting to get a quote on cabinets and countertops for our new build. We spent a couple hours picking out selections and were very happy with the interactions in the showroom. Fast forward a month and a half, we hadn't heard from anyone, so I emailed the two sales guys that we spoke with in the showroom. No response. Literally nothing. It's now been almost 4 months.Miraculously, our builder sent in our floorplan a few weeks ago and gets a quote back in two weeks.Basically, if you're not working through a builder, don't bother wasting your time here. As a previous kitchen designer, this was completely unacceptable and horrible customer service.
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February 2021 by David Graham
Very high quality
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November 2020 by Deidre Remtema
When we begin a new project at our residential interior design firm, Deidre Interiors, my first choice is to work with Williams Studio on plumbing selections. They are an integral part of the team!
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November 2020 by Judy Olsen
Williams Outlet is in the back...it's returns and label change items, so you have to visit regularly to check for what you want. I got a kitchen sink at 90% off! They will load it all for you at rheir pick up dock.
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November 2020 by Sam Samuelson
The vanity and sink we purchase was repaired with J-B weld and crazy glue. believe they are buying some stuff from Menards and Lowe's that are rejects.
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November 2020 by Janis Johnson
Great customer service. Great selection.
