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November 2023 by Pure Deviance
Some nice products. Did not get help while there.
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September 2023 by Kelley VanDyke
I do not recommend Williams Kitchen and Bath on Richmond. Justin is a very subpar salesman. He does not return phone calls even after numerous attempts and voicemails. He also confirms items are in stock, when they are in fact not and then promises delivery dates that are inaccurate. When you call to confirm delivery, because you know he isn’t calling you, he then lets you know your items will not be in for another 5 weeks. Sir, when were you going to tell me if I hadn’t called? Then when you ask to speak to a manager one conveniently isn’t in. Save your time, and sanity and just go somewhere else.
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May 2023 by Tracy Darby
Will NEVER step into another Williams Kitchen & Bath store again and will NEVER recommend them. My first bad experience happened a couple of years ago at the 29th St. location. A couple of years since the incident have passed. I decided to give them a try again, this time at the Richmond St. location. This location didn't fail to disappoint me either. I was very clear in what I wanted, provided dimension, specifics, etc., and asked for quotes. A carbon copy of my previous experience at the 29th Street location happened at Richmond St. I was given a day when I could expect the quote via email. That day was May 1. In fact, the Inside Sales Professional reiterated numerous times the May 1 date. May 1, 2, 3, 4, and 5 have all come and gone with NO quote nor any communication to let me know it still hasn't come through. NOTHING. This is the antithesis of a Sales Professional. Based on my experience at both locations, a couple of years apart, I seriously believe Williams Kitchen and Bath has a specific "type" of customer they want and I am not that type. Message received loud and clear. I'm really glad there's an abundance of other places that can help me complete my project.
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February 2023 by Laura Bailey
Maybe I had too high of hopes for this company, who came recommended not only by a friend but also by my contractor. The designer that was sent to help me seemed to judge me based on my “before space” and didn’t really listen to my vision. I had a consult with another designer from this business before I hired my contractor and she was very open minded and amazing. In the end I felt like something to check off someone’s to do list, and not like I had a valued partner to help me achieve my vision.
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January 2023 by Alison S.
Cabinets are great! I had an issue with a couple of the cabinets after the installation regarding functionality, size etc. I was able to talk with the management to address my concerns. They were very helpful and willing to address and correct the issues.
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October 2022 by Joel Walser
What a great experience. So much better than going a box store. Not pushy, but they are there to help and answer questions.
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July 2022 by Demon 3406pk
Went in to just look at some kitchen counters and cabinets swirl isn't going to buy anything it's going to shop around low and behold stepped in walk around 50 ft from the front door bam there is our kitchen and cabinets and dropping 7,000 on them.
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December 2021 by Bob Zomermaand
Williams kitchen and bath is a place to visit so you can imagine how your remodeling or new build could look like
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September 2021 by Phil Hurlburt
Good selection and prices. AJ was a big help
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August 2021 by Eric DeSantis
Ashley T. has been great. Doing cabinets can be a little overwhelming. I’m not exactly decisive or easy to work with. Ashley has been patient as I ponder, and offers her guidance when asked. She is knowledgeable and friendly. I did two vanities with her previously. I did my kitchen cabinets this summer. I’m very appreciative of her expertise while working on these projects. She is highly recommended.
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July 2021 by Joe Seph
All They Do Is Tell You To Do Your Job When You're Doing It and Tell You, You're Doing It Wrong And Not Show You How To Fix The Problem. Customer service Is Even Worse Dont Let The Fake Reviews Get You, Most Unprofessional Company In Grand Rapids
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July 2021 by Melisa Dziekan
Friendly staff, and found the cabinets that I wanted for a good price.
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June 2021 by Haley Sohasky
I am building a new home and worked with Autumn to get my counters and tops. She was wonderful. Truly went above and beyond to make sure I was a fully satisfied customer.
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June 2021 by amy caldwell
Great deals, great service. We have bought many items here and are always happy.
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April 2021 by Dan Otten
Excellent as always. Order was ready, it was loaded and I was gone in 20 minutes. Thank You Carrie!
