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August 2024 by Amy Ranger
We paid White Mitten Movers nearly $7,000.00 to move and store our household goods. Half of our things were stored in their warehouse for 10 weeks. Sadly, something happened while our things were in storage, as most of the boxes and contents arrived with an oily, nasty odor. We wondered if a fumigant had been used in the warehouse, due to the obvious chemical odor. This obnoxious smell was really noticeable once the cartons were stored in the basement and opened.
On moving day, the staff worked hard, but the crew manager was not helpful: he insisted that he knew exactly where our furniture should go; he didn’t assemble items that had been taken apart; he left 5 *pallets* of boxes in the garage. He also neglected to lay a protective covering on our newly-refinished wood floors, even though we paid an extra $190 for this service. To be fair, the company sent 2 men a few days later to move the other boxes into our basement.
In the end, our insurance company paid for a hotel stay while our possessions and home underwent ozone treatment.
I was shocked, appalled, and dismayed by the response of the company owner. First, he sent someone to inspect our belongings for the odor - but the woman immediately said that she had lost her sense of smell due to Covid! In a subsequent phone conversation the owner accused us of sabotaging our things by using tainted boxes or otherwise spraying our things with fumigants. We were required by the company to use U-Haul boxes, which cost us nearly a thousand dollars. The boxes were brand new and did not smell when they were packed. The boxed items that were delivered by us to the new house had no bad odors. The owner was less than sympathetic and did nothing to help us with this problem, nor would he admit to having done anything wrong while our goods were in storage.
The measure of a good company is not what happens when things go right, but in how problems are resolved when things go wrong. Therefore, I cannot recommend White Mitten for moving or storing household belongings.
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July 2024 by Joan McGee
We had White Mitten move us from our large home to a condo. The whole experience was simply the very best. From the first phone call to the last pick up of supplies. They provided a fantastic packing cart system that made it super easy to pack up the kitchen. The movers were excellent and wrapped and covered everything thoroughly. The whole process was the easiest and smoothest move I’ve ever experienced. Just excellent. Thank you so very, very much. Joan?❤️
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May 2024 by Beth Liszewski
They did an outstanding job when we had to move out of our house of 21 years. I highly recommend them. They were extremely helpful and very hard workers. They were easy to work with and very considerate of all of our belongings.
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March 2024 by Jordy Whalen
Great job!!! The team led by Greg moved all things very smoothly, gun safe, large butcher block. I’d highly recommend them.
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February 2024 by John Belanger
Professional, on-time, very pleasant to work with. ?
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June 2023 by Sarah Lowen
Used White Mitten Movers for a second move in 2 years and they were, once again, incredible. The team is always awesome to work with and we appreciate their attention to detail and thorough and consistent work ethic. Will continue to recommend them!
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May 2023 by Alex Crawley
One of their trucks nearly caused a slew of accidents by speeding and weaving thru traffic. Very unprofessional and flipped me off when they cut me off. Would avoid at all costs
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May 2022 by Kyle Ripley
I am a realtor in West Michigan and I am always looking to stack my Rolodex with quality referrals. When I find a company that shows excellence in the way they work, I will hold onto them and send all my clients their way when the need arises.I have found my moving company recommendation!I connected with Carl months ago in order to screen the company initially. This morning I heard back from my clients who just moved into their finished new build and they were happy as could be with the movers!This type of positive feedback is hard to come by and I am so grateful for Carl, White Mitten Movers, and the whole crew.Special shout out to Kam and Nick who left a stellar impression on my clients. They said they would recommend them specifically and that they did outstanding work.Will continue to recommend White Mitten Movers!
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April 2022 by Mary Jo Benyo
Both Liz and Kelly were very aggressive, short and rude with me on the phone. I was constantly interrupted when attempting to explain my family’s situation. This was happening while my mother was hospitalized and we were getting ready to move her into assisted living. These women were short on compassion when it was much needed.
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December 2021 by Carrie Corbin
Liz and staff very efficiently moved all my items and put everything away where I could find it. When I walked in to my new senior residence, I couldn’t believe how much room I had. They arranged the furniture perfectly. It is so nice to be able to spend my first few days here getting to know people instead unpacking box after box after box. For a tireless and efficient move, use Seniors Movjng Smarter.
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November 2021 by Dale Sass
They are very responsive and easy to work with!!
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October 2021 by Karrie Roy
We used White Mitten to move across town. They were very responsive, easy to work with, and most importantly careful with our artwork. They hustle to get the job done. Would definitely recommend.Services: Local moving
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October 2021 by Laura Apkarian
I HIGHLY recommend White Mitten to anyone needing help with a move! They fit me in when i needed the help and they are compassionate, professional and sensitive to the natural stress involved in moving. These people go the extra mile and then some more. ??Services: Local moving
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October 2021 by Kevin D. Chaffin, Esq.
Carl @ White Mitten Movers has moved me and my nest friend twice. His crew was 100% professional. Packing was great. Would absolutely hire his company again.Service: Interstate moving
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October 2021 by Randy Thelen
Simply outstanding! Liz, Julie and the team unpacked and placed everything, greatly accelerating the 'feeling of home' in our new house. I strongly recommend their service to help de-stress a move.Service: Interstate moving
