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May 2023 by Derek W
Nice selection of clean, rust free, used vehicles, most with new tires. I was looking for a 4wd SUV, something with low mileage for the year, clean inside and out. They had several vehicles that fit that criteria for me and in the price range I was looking for. I did a background check on a few vehicles. I knew that they came from Florida and could see the standard maintenance performed. Buying any used vehicle is a gamble. But if you can see that oil changes have been done on time and other general maintenance performed it helps make an informed decision. I am a do it yourselfer. I inspected the vehicle inside and out and the undercarriage. The vehicle being rust free was a top priority for me since I new I was buying a 12 year old vehicle with almost 100k miles. I knew there would be some general maintenance issues coming up and that makes working on it and replacing worn parts so much easier than buying a used Michigan rust bucket. Time, use, weather, and Mileage wear things out. It's not a question of if something will go wrong with any vehicle. Things will wear out and need replaced. I have had the vehicle for close to 6 months and driven almost 8000 miles now. Purchased with about 92000 miles and just rolled over 100,000 miles. I just replaced the front passenger side wheel bearing that started making noise a few weeks ago. Simple to do since this is a clean rust free car. $190.00 part an online auto parts wholesaler and 2 hours on a Saturday and it is fixed. For reference a local repair shop quoted me $450 for the part and $250 for labor. This is typical wear and tear and to be expected when I bought a now 13 year old vehicle with over 100k miles. I never expected the dealer to have a crystal ball that sees in to the future and replace every part on every car that he sells that might go bad. That would be incredibly unreasonable. There is a reason that even car manufacturers limit their bumper to bumper and powertrain warranties on new vehicles. Parts have a reasonable expected service life. I knew that I was buying an older used vehicle AS IS. I don't recall the name of the person I dealt with at Westbrook Motors. I assumed he was the owner. He was friendly, and very easy going. He was not a used car salesman trying to sell me something to make a buck. He let me look at what I was interested and made the buying process quick and easy. I never got the impression that he was anything but honest about what he knew about the vehicles on the lot. Even tho it was an AS IS purchase he said if there is something minor that happens in the next few weeks after the sale like a sensor, or bulb, to come in and he'd take care of it. I don't expect to be in the market for a new to me used vehicle for a several years now but when I am, I will definitely check here again.
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March 2023 by Jack K
Bummed. Bought a 2010 Chevy Impala and now needs $4,500 transmission. Not certain I will go back. Would have been nice to have apology. I kind of got chewed out.
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April 2022 by Christine de Jong
Great to work with. The guy knows his business and his cars, and he cares about his customers. Laid back but professional. Straight shooter. We had a great experience.
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March 2022 by David R.
We purchased a car from Westbrook about 6 months ago and are now in the market for another car and this is the first place I am going to shop at. They were very helpful and flexible. Thanks Westbrook Motors.
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October 2021 by Scott Carver
Ryan was super helpful and quick with all the paperwork. They have a pretty good inventory of decent used cars. Would use them again for sure.
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August 2021 by Teri Ann (le le's mommy)
Love Westbrook! Love my car i got from him. Will be back when i need a new car
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January 2021 by david spencer
Lots of used cars
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May 2020 by Queen Erica
Couldn't have been more pleased with my purchase. They are honest and helpful people here. Would and will be recommending them to anyone in need of a quality vehicle from a knowledgable seller. Ryan and his father were kind and helpful.
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January 2020 by Kenneth Vanhoven
Lots of low mileage used cars at Good price
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December 2019 by JUSTIN DUHIMBAZE
To be quite honest, everyone's review has a foundation based on their own view point on service received but I met the owner of this place and he demonstrated proficiency as far as cars are concerned. I was happy about his service. I highly recommend this place to anyone and there is NO DOUBT that this place would be on top of my list whenever I so consider getting something else.
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September 2019 by Jasmine Stallbaumer
Went to this lot with my family over the weekend. They had a good selection of vehicles we were interested in. We had the cash in my purse to purchase that day. The customer service was terrible and rude. He refused to show us any vehicle instead tossed the keys at us. Stating he was working with another customer but there was nothing but other employees sitting around the room. And maybe the owner or partner because he arrivied in a Jag. When we entered the building there was no “Hello” or anything instead he goes “quick question?” Like that’s all he’s willing to do for us is answer a quick question. His whole attitude was what do you want I’m not going out of my way to help you. He never stated his name or anything. I would not recommend this lot to anyone. Very unfriendly and unprofessional.
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September 2019 by Shelley marie Austin
Nice place very friendly
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August 2019 by JUSTIN DJ
Owner of the company demonstrated proficiency as far as cars are concerned. I was happy about his service. I recommend this place.
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May 2019 by Jasmine Bates
Went to this lot with my family over the weekend. They had a good selection of vehicles we were interested in. We had the cash in my purse to purchase that day. The customer service was terrible and rude. He refused to show us any vehicle instead tossed the keys at us. Stating he was working with another customer but there was nothing but other employees sitting around the room. And maybe the owner or partner because he arrivied in a Jag. When we entered the building there was no “Hello†or anything instead he goes “quick question?†Like that's all he's willing to do for us is answer a quick question. His whole attitude was what do you want I'm not going out of my way to help you. He never stated his name or anything. I would not recommend this lot to anyone. Very unfriendly and unprofessional.
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May 2019 by John Rachmaciej
He give A good Deal, Will Deal with them again.
