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December 2023 by bob bobious
DO NOT SELL HERE. Tried to take advantage of me moving by offering me less than a 10th of what my piece was worth. Not only did he not know what I had, the owner told me he hadn't even looked at it, and was still saying he wouldn't pay more than 400.
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October 2023 by Ben B
Gavin and the rest of the Vintage Firearms team did a great job of delivering exactly what is asked for. Could not ask for better service. Excellent communication and excellent service.
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May 2023 by James Dye
Surprised by the good reviews, my experience was the exact opposite. The knowledge he had of my weapon was average at best. Their ability to communicate with customers is non existent. Matter of a fact his impatience and inability to answer the simple questions is why I'm here. I agree this is a dieing art. But customer service like this is what will kill it. Quoted my gun at 300 hundred. Sold it for 1100 to the other guys.
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September 2022 by Brad Conroy
I would like to take a moment to say thank you to Jay and team at VFI for an outstanding experience recently on a purchase via online. Jay represents what I think is becoming a lost art in customer service these days. I came across his website while researching availability on a very difficult to find firearm and he had exactly what I was looking for in-stock and on sale. I placed a call not realizing it was after hours since Michigan is a couple time zones ahead. He answered my call and after talking, he offered me an even better price! The purchase was seamless and had my firearm less than a week from date of purchases. Thank you Jay!
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December 2021 by Brian Farney
Very disappointed in the first and probably only job being done here. Sight replacement Originally quoted 2 weeks and minimum of $55 would cover it. 5 weeks later still nothing but excuses! even mentioned something about ATF lol. Best part is I'm told its done just can't release it till gun Smith decides price??? and releases it. I understand delays and set backs and I waited till the end of 4th week to even contact do to stamp they place on ticket stating minimum 2-4 weeks. If your a business don't make promises you can't keep. Under promise and over performing is much better then looking bad to your customers, and needing to make excuses.
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October 2021 by William A
Jay and all the staff at vintage firearms are great to work with even if they don't have what you're looking for they will help you in trying to find what you need excellent customer service although I think them ole dog's he has is running the shop lol Thanks jay
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September 2021 by Jim S
VFI has Great customer service and delivered another flawless transaction!
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September 2021 by Jim S
VFI has Great customer service and delivered another flawless transaction!
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September 2021 by slapshot
Very professional. Totally. Excellent smiths!!!
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August 2021 by Tom Buccino
Excellent selection. Outstanding staff. Exceptional customer service. Highly recommended!
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July 2021 by Andrew Bos
Super friendly people and customer service is fantastic. Also, the only Wilson Combat dealer in the area.
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July 2021 by Brandon Gremban
Great selection of vintage firearms, friendly helpful staff.
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June 2021 by Todd Engel
As good a company as you are going to find. VERY good communications. VERY particular about what they sell. They have all 5 stars for a reason - they are 10,000% committed to making sure what you get from them is at a minimum as good as you expect.In my case it was exceedingly greater. I bought an 1894 Winchester 30-30 and I could sell it today for more than I paid for it just 1 month later. They didn't "give it to me" - they are making money and have a successful business. Point is they are FAIR. The owner himself is in my I Phone contacts now. I was looking at guns on gunbroker and he took the time to explain differences and educate me. I wasn't a customer yet. He wasn't trying to sell me on his collection. He just wanted me to have the best deal I could have. Since then, he has communicated with me regarding decisions on other firearms. I feel like I have a personal gun representative now. The owner, The whole company.I cannot recommend Vintage Firearms, Inc. more highly. I am a CPA - have been for 33 years, now at age 55 - and have worked with tens of thousands of businesses. I know a high end, high quality, high character business when I see one.Again, as good as it gets here, folks.Todd A. Engel,Austin, Texas
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June 2021 by Henry Higgins
Excellent Service and attention to detail. I will be purchasing more items from them in the future. Best experience yet when ordering a high specialty item. It was very refreshing to be able to specify the item verbally without having to spend hours trying to figure out the digital entry pathway that other vendors use.
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June 2021 by Y
Unique items not found anywhere else. Great pictures on the web site. Easy to do business. Purchases arrive very well packed.
