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May 2024 by Julie Echelmeier
As an existing Verizon customer, I visited this store after a frustrating experience at the Apple Store regarding the battery life on your IPhone SE. After a short wait, Charles approached me and carefully listened to my issue. He immediately acknowledged my stated desire not to buy a “new phone” as Apple had pushed. He looked through my settings and made some VERY astute observations and modified some settings with my permission. I am happy to report these changes were effective and I am one VERY satisfied customer. Thank you CHARLES!
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May 2024 by Ian McCourt
Avoid the Beltline store. We spent 8 hours over the course of two days with staff and managers for an IPhone upgrade and 3 Apple Watch upgrades. None of the staff nor managers were able to complete the work. The store on Kalamazoo and M-6 completed the work in 1 hour. The gentleman sitting next to use at the Beltline store said he had the same experience as us. No one was able to fix his IPhone problem at the Beltline store over the course of 3 days.
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May 2024 by Tom
This place stinks. They care less if you have their service. Customer service is awful and they literally try to charge $30 to “transfer” information to your new $1000 phone… just say things like FCC fees and what not… I miss the days of landlines. Zero help just trying to get to the next person and make you feel like you are bothering them.
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May 2024 by Mike Zenk
Worst cell phone company ever. Worst coverage. Worst support. Worst service. Highest prices. Do yourself a favor and just don't. They have nothing off value that should even remotely tempt you. Just don't
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May 2024 by Brad Kempaner
I went in to purchase one accessory for my phone. There were three associates in the building and no one acknowledged me in any way. I located the item I was looking for and sat down waiting for an available associate. I was sitting for over 10 minutes without being addressed by any of the associates. I returned my accessory to the location I picked it up from and left the building without making a purchase. Poor customer service and poor efficiency when handling their guests. Very disappointing.
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April 2024 by Tammy Yaeger
Representative explained all my questions. Very helpful.
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April 2024 by Scott Hendricks
Came in over an hour before they closed. I was not helped until after they closed, and then I was turned away because they couldn't help me. All due to a pending order on my account, and they have no way to remove those without calling into support which was closed.
Update: came back the next morning. They were very apologetic and got everything situated right away. Verizon sucks but this place is alright.
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March 2024 by Kathleen Hull
I had been having trouble with my text messages for a week. I had been on the phone with Verizon and Apple and they could not help me correct the issue. I went in to the store and the manager and a trainee(I wish I remembered their names) helped to get my texts working again. I could not be more pleased with the support I got from them!!!
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February 2024 by Jasmine Carter-Spencer
This seemingly is the only Verizon store with competent and caring employees. They helped us solved a months long issue with our account and billing. The managers there were amazing. They deserve a bonus for how helpful and diligent they were during this process.
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February 2024 by peggyleven
The guy there lied to me when he gave me the wrong information and I called him out on it. It took me a trip to another store and an hour on the phone with Verizon to fix it. I'm really pissed.
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February 2024 by Marc
very helpful people
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February 2024 by wendy zeitz
The wait wS a bit long, but so far my problems have been resolved
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January 2024 by Omid Tanha
Very unfair people here!
I’ve checked in at this Verizon location at 11:35 am and stayed on line for about 1:13 minutes and did not get served, instead they served 4 people who checked in after me
Very disrespectful and racist people
They did not care of other people’s time
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December 2023 by Simon Scheer
Had an AMAZING experience with Jeremy at the Verizon store a few days ago. My phone wasn't working, but he was there to help me, and was very patient and willing to guide me through the process. He was a super friendly guy, and I cannot thank him enough. I highly recommend going to this store!
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December 2023 by Jordyn E.
I went into the store to get help setting up my new phone that was having some issues. There was some account issues on my end but the store manager Michael?? Was extremely helpful and very patient when I was trying to figure everything out. Great experience!!
