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March 2024 by Matthew Partridge
I really love their approach to handling cats, it's as low stress as possible and everyone there are very kind and knowledgeable.
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February 2024 by Mayteah Perry
These guys have been angels on earth for me and my best friend Roux. I can’t think of another vet that would have put as much time and energy into helping us out, whether that be helping me keep my dog while displaced due to DV, keeping him happy and healthy through many transitions, and going through the ringer with behavioral and other health concerns. I would have never trusted anyone else with caring for my dog, and will be a client for life as long as I have fur friends around. The commitment and care for these animals is apparent and obvious, and i couldn’t be more thankful for the team here!
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February 2024 by tim wilson
A few weeks back my wife and I had to have our cat Smokey euthanized. It was heartbreaking. But the staff showed grace and kindness, and empathy, which helped us deal with our grief.We interacted with Dr. Kosten, Jamie and Andi. They were amazing, such wonderful people. Thank you.
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January 2024 by Emily Prince
Wonderful caring staff and knowledgeable doctors. Very lucky and bless to have this clinic.
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January 2024 by Jeannie Carlon
Very friendly and attentive
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November 2023 by Julia lenart
Just brought both of my babies here for their first visit and am very happy with how it went. Dr. Kosten was very gentle with my kittens and very concise with communicating their needs. My vet assistant/tech was also very kind and engaging. Also the goodie bags I got were awesome. Looking forward to coming back!
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October 2023 by Cassie Wright
VCA NE is the best in terms of patient and owner compassionate care. All 5 physicians, their support staff and the receptionists make sure my Labrador’s needs are taken care of. They were able to pinpoint his allergies and determine the correct course of treatment. The staff also made sure to go over all diagnostic options so that I could determine what was within price range as well as making sure we chose the best option for my dog. 10/10 would recommend!
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October 2023 by Kayla
I'm so disappointed in this clinic now. I just deleted my 5 star review from 3 years ago, from when they had a completely different management team and employee crew. They used to be the best veterinarian clinic I had ever had the pleasure of going to, but this new iteration has consistently disappointed me. We've had several terrible experiences in the past year alone. The first terrible experience, I brought my cat in for her yearly vaccines and they brought her to the back to administer. All of a sudden, I heard her screeching in a way she never has before, and I got scared so I propped the door open and called out asking if she was OK. After repeated attempts with no response, she was still howling so I stepped into the back out of fear. Everyone back there just stared at me and I asked what was going on several times, but they didn't respond. I didn't see her, but I could hear her, so I walked up to the employees to find her pinned beneath a blanket, absolutely terrified. Then they finally responded, saying she just started acting out. She didn't seem injured, so I let it go, assuming she was just anxious with these new people she didn't know.The second terrible experience, I brought my other cat in for vaccines and mentioned that she had asthma, for which she was already prescribed an inhaler. The nursing assistant asked if I wanted radiography done, but I explained to her that I couldn't afford it at the time and would have to use my credit card, so I told her not to do the radiography unless the doctor thought her breathing sounded concerning. When the doctor listened to her lungs, she said they sounded normal and healthy. She then told me she was bringing my cat to the back to do her vaccines. At this point, I had made it clear I did not want them to do the radiography, which cost around $600. When I went to check out, I was told they performed the radiography anyway, and I was being charged for it. I complained to the manager about them doing the radiography without communication or consent, but I did not ask for a refund. After hearing my complaint, the manager offered to refund and write off the radiography, so I obviously accepted.Today, I went to purchase my cat's prescription food and was turned away, saying that since they did a write off for the radiography they would no longer service me in any way, whether it was selling me her prescription or allowing me to make appointments. The manager failed to communicate that when she offered me the write off, which I hadn't asked for myself. I feel that my cat's are being punished for this clinic's failure to properly communicate and follow directions, and for taking the manager up on her offer. Now, my cat has no way to access the prescription food she needs to prevent the bladder stones she's prone to, and therefore her life is endangered. I'm horrified by this treatment, especially after having been a loyal customer for the past 9 years.
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September 2023 by Reyna J.
Extremely friendly staff and they make the best suggestions for pet care. They treat you with respect and informative of pet needs
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August 2023 by Alyssa McCormick
We followed Dr. Smith to VCA after the Safe Harbor merge and were very happy to do so! Dr. Smith is amazing with our dogs, is knowledgeable and caring. The staff is always friendly and helpful
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August 2023 by Sunny Ellis
The vet and vet techs are so good with my Neptune! They’re incredibly gentle and know how to listen to her cues. Today she crawled into her carrier like she wanted to go back to the vet! ?
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August 2023 by Alainna O'Neill
I recently adopted a cat from the humane society. Not too long after I was contacted by VCH to book an appointment to get my new pet checked out. I was more than happy to make sure that she was doing okay. However, I was under the impression that the visit was going to be a free checkup through the facility that I adopted her from. I will say that the staff was pleasant, and great with my fur baby. The reason for the three stars is that I had to pay around $500 for blood work, and a fecal parasite test to make sure everything was okay.I was also told that she would need a teeth cleaning which they gave me an estimate of $1,000 to $2,000 which is absurd. I was being told I'd need pet insurance, and sent home with a folder of pamphlets. The pricing for the insurance was also ridiculous for how often I may have to go to the vet. So overall the pricing and being pushed to add on extras is why I'm choosing to switch vets for now.
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July 2023 by Cherie Stoll
The care at VCA is top notch. The office staff is super welcoming. The vet techs always make sure to confirm pricing before moving forward with work. Another hospital gave my cat 6 weeks to live after diagnosed with kidney disease. With the support of VCA, she had another healthy 6 months with us. You can tell they care about the animals and want to support the owners.
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July 2023 by Barbara Gaines
They were professional and good with our pet. However, they are ridiculously expensive. The price for going in for a well-pet appointment doubled in one year :(I did some shopping around and have located other good veterinarians that cost quite a bit less.
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July 2023 by Jonathan Morgan
This is my go-to place to board my dog. She has been several times. The staff are loving and very communicative. I appreciate that I can talk to them by text.
