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July 2023 by Rivers6908
Picking up some PTO and hydraulic parts. Thanks Kim Schaner
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February 2023 by Darryl Mallory
Matt from the grand rapids store is pretty sharp he has definitely got his hands dirty a time or 2 it's always nice to talk to a parts guy that has a clue ! Thanks Matt for the great service
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December 2022 by Michael Caldwell
Incredibly helpful staff who are highly knowledgeable! Great prices too!
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September 2021 by Ann Donahoe
Great Drive Line Guys!!
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January 2021 by Eileen Dove
We are a trucking company and our Clutch went out on our T700 Kenworth. We called on a Monday, dropped on Tues 3 Am Picked it up Thursday 11 am.The truck is working great. Everyone there was so helpful.
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December 2020 by MarkandJaymie Riedel
I just had my Jeep serviced at their Traverse City facility and I received excellent service from Adam Marsh. He was pleasant to work with, professional and knows his stuff! Other shops in town could not figure out my issue. One day in your shop and my jeep drives like a Cadillac. Only place in town that I would ever take my vehicles to for driveshaft and gearing type issues.
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December 2020 by Angie Hayner
So we needed a pto part. Called gave details on Monday. Was told they had everything should be ready Tuesday or possibly Wednesday. Tuesday I called in the afternoon to find out they don’t have all the parts in stock. They will call back with details. No call. Wednesday morning rolls around and nothing. We call in the afternoon and now the part we should have had Tuesday or Wednesday turns into possibly 2 weeks. They again will call us back with details. Waited until almost close and had to call again 6 minutes to closing time. Very frustrating with the lack of communication and a truck we are trying to get on the road. Will update if things get better.Update: they did make the situation right. We got our part 2 days later than expected but managed to make it work in between.
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November 2020 by Tyler S
Unsafe drivers running stop signs. 10/28/2020
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August 2020 by Brian Habel
Service and personnel are awesome, great place!
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July 2020 by Bernadette Schafer
Very bad experience. We were quoted a price of $500 to do an overview on a differential. Next day we get a call and they want another $137 for new bearings. The bearings that were in it were brand new top quality. They were told we would be back the next day to pick it up and it was still in pieces and no bearings.
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May 2020 by Mike Scripps
Quality parts and excellent service our trucking industry can rely on!
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May 2020 by P S
Brought my drive shaft into be worked on. Found out from Kim that it was bent. I believe a previous shop that did work on it for me totally screwed it up.Kim told me that he could build me a new one in court of days and gave me a very fair price. Had it done in day and a half, with the price we agreed on. Put it back on my truck and no vibrations and smooth as glass. Kudos to the drive shaft department, thank you very much for the great job. Thank you Kim for the help. 2004 Dodge Ram 1500. ?
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November 2019 by Matthew Preston
Bob and Casey in the service department are top notch. These guys do excellent work. I know that my truck will be fixed right the first time. Thanks Valley Truck Parts.
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November 2019 by Darlene Nielsen
Very good place we was looking for a part for 3 days and we went to valley and they had the part we need. Thank you guys you all rock
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September 2019 by Hancock John
I purchased a remanufactured spicer 7 speed transmission from valley about 6 months ago. I paid local truck mechanic to install. We are a local company so we dont travel far. Within 2 weeks 100 to 150 miles 6th gear had gone out! I hired another mechanic to remove transmission. We dropped it back off at distributer to send back to valley. They took it apart and told me it was our fault and they were not going to warranty. Said I could pay 1700 to get it fixed. I have another bucket truck with same transmission and we have had it for 5 years with no problems.
