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October 2023 by Kelli Sloma
I got the sweetest Hedgehog from here! ?? Lots of unique animals here! The staff is great. Very helpful...
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September 2023 by Russell Fox
I went there yesterday to get my water tested for some rock I am getting ready to cure. The person that was helping me did not understand why I wanted it tested and he still did not understand after I explained it to them.After explaining it the person acted like I was bothering them. They seemed upset that I was asking for help. After getting my water tested I decided to leave and go to Blue Fish Aquarium where I know they have expert knowledge and are extremely helpful.
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September 2023 by Randy Tolsma
Love the people here! Everyone is very nice, they remember you after only a couple visits, they are knowledgeable, and seems to care for the animals in the store which you don't see in big box stores. Someone is always doing some type of maintenance on cages or tanks or feeding an animal. Definitely recommend.
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August 2023 by Tiffany Cramer
I LOVE going to VI Pets. I have 3 fish, a snail, a cat, a dog, and a leopard gecko. I get ALL their needs from VI Pets and know I can trust the staff to actually know what they are talking about when it comes to fish, unlike most pet stores that just sell them and know nothing about their actual care. Thank you to the entire team for always going above and beyond in care and assistance not only for us as customers but also for the animals in your shop, INCLUDING the aquatics.
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July 2023 by Sara Gagnon
Very clean & well stocked pet store! They have a large selection of animals & toys/habitat items. The staff are friendly & knowledgeable!
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July 2023 by Christine N
I haven't been in here in quite a while and forgot how friendly and knowledgeable everyone is. I enjoy this place so much more for my aquatic needs. But I like being able to pet and visit the other animals that they have. I love the big tortoise that you can gently pet. He is adorable.
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June 2023 by Nicholas Gregory
Called on the phone to verify pricing on sugar gliders. Was told one price on the phone (yes they went and checked) and when we got the the store we were told a price that was $300 more each than on the phone. This is extremely bad customer service and I will not be back to this specific store. I called so I would not waste time or money driving out to this location. Yes the worker even admitted to telling me the wrong price in front of another coworker. You guys should take notes from the Plainfield store. They are very well run and their staff is very well trained and pricing is accurate.
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June 2023 by Bree W.
Don't come here. I just recently lost my pet bird and finally was ready for another one, my family and I went in to find a new one and we fell in love with this beautiful ring neck dove. It was in a cage, so I went up front (there were two guys working). I asked the older of the two if we could take a bird out. Without asking if we found one we wanted to purchase, without asking what type the bird was, nothing. He just looked at me and told me he couldn't because "it wasn't good for their hearts", like the bird would die of a heart attack if it was cuddled. I was dumbfounded. We looked around at the fish for the kids and left to go to Casa de la Parrot instead. I told the owner there and she laughed and was visibly confused. Especially because at Casa de la Parrot they have free roaming birds and you can hold any of their birds if you ask and they are so so welcoming there. Definitely recommend Casa de la Parrot.
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June 2023 by Andrew Gawrych
I come here once every few weeks to purchase fresh live meal worms and wax worms for my gecko. I also have purchased dwarf frogs from VI pets. It’s an amazing store with a wide variety of options. The staff is always so nice and helpful. Highly recommend this location for anyone in the exotic pet world!
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May 2023 by Kristina Schmuker
Love love love V. I. pets. They are always so helpful. They always have what I need. From what I can see they take very good care of all the animals here.
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May 2023 by Linzi Arnett
Great place. Clean. The animals look like they’re well treated. The staff is educated and friendly. I go here to get my ball python’s feeder rats. Closet place to my town that has them the right size. But they have lots of other stuff too. Pets like puppies, fish, chinchillas, ferrets, snakes, lizards, and a big turtle! My kids always love going inside and looking around, and the staff is always nice to them.
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May 2023 by Heather Crosby
They have a great selection for freshwater fish with a decent amount of accessories. Only reason why they lost to star was because the salesman sold me the wrong species of fish, whether he knew it or not I’m not sure. The guy at the checkout did let me know before purchase.
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April 2023 by Summer
Cute little pet store! They have a little bit of everything from fish to reptiles and amphibians to bunnies and dogs. The best thing is you get to pet and interact with most of the animals they have! Also the employees are so helpful and nice and always seem to greet you at the door. Will be going back there very soon!
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April 2023 by Lilith Sheridan
Girl at the register was not very nice. I go to the Holland location often and have never felt such hostility. She was completely ignoring us while checking out and talking to her friend the whole time. Better employees and it would be 10/10
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April 2023 by Angie Person
Lot's of nice stuff and pet's. Love the doves.
