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November 2023 by Dan M
Jose is the example everyone should follow. He greeted us as soon as we entered the lot. He was attentive ,listen and paid attention to what I was looking for. I made my purchase and he worked through the issues to get my registration transferred over to my new van. He is obviously very good at what he does and I will be recommending the Motor mall to everyone I know and telling them to ask for Jose.Thank you JoseSincerelyDan Miltibarger
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November 2023 by Laura Castillo
Went to visit Eric & he was very professional & great customer service. Gave us great information on the type of loans that are available and he made things happen for us! & thanks to him we got ourselves a new vehicle. Go check him out & tell him i sent you!
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November 2023 by Caroline Grigsby
Eric at Used Car Motor Mall really took care of me. I was interested in a car that was originally out of my price range, but he was able to get the price down for me to get it. They were even able to offer me more for my trade in. I have had the car for a few days now, and it’s looking good so far. I would recommend going to this place for a used car.
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November 2023 by Jim
This was the absolute best car buying experience that I’ve ever had. I worked with Jose’ to try to find the best used car for our budget, and one that checked all the boxes. After combing their lot numerous times looking for that perfect car, we thought that maybe we would have to look elsewhere. That’s when we spoke with Jose’ and he mentioned that if we could wait just 10 minutes, he could get a car he thought we might be interested in brought over from one of their other lots. Jose’ was right, he found us what we were looking for. Here’s the part where they went above and beyond my expectations. We took it for a test drive but didn’t take it out on the highway because we were from out of town (about an hour and 15 minutes away from the dealership) and not familiar with the area, plus it was the first snowstorm of the year. At my request, (I bet they never heard that request before) Jose’ asked his coworker to drive it for us on that test drive on the highway while we were the copilots. Everything went smoothly, so we decided after that drive that we wanted to purchase the car. Being personally unfamiliar with how the car handled in the snow, and being the first snowstorm of the season, I really didn’t want to drive the car home that night. Jose’ solved that problem too and made arrangements for a free home delivery of the car to be delivered the following day. Who does that, right? The car was delivered as promised the following day, and Jose’ had one of their mechanics inspect and fix a couple of minor issues with the car before it was delivered, just as he promised. Forgot to mention that there were no high pressure sales tactics during the sale, what a relief that was, I’d shop here again the next time I need to purchase another used vehicle.
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October 2023 by Joshua Morgan
Recently purchased a vehicle from Tony. He made sure I got the best vehicle for my money. Got me financed and in a new vehicle that day. Also thanks to Alex the manager for his extra work. Need a car, go to the used car motor mall of Grand Rapids!!!!
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October 2023 by Mary Jophel Sendin
It was a frustrating time for my husband and I to work with multiple car dealers trying to find the right vehicle. Some were dragging their feet, some withheld information and wasted our time. But with Mike at Used Car Motor Mall it was seamless and we walked out with the perfect car for our family the same day we went in for a test drive. They have a big selection, great/ fair pricing, honest practices and if you choose to work with Mike, the customer service is stellar. He worked hard to give us the best deal despite our limited options. We highly recommend working with him to find your next vehicle.
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October 2023 by Jerrica Foss
I bought a 2018 Honda Accord EX-L from this place. 2 weeks after buying the car, every single light came on for every system in the car & its not running right. They don't have a loaner vehicle, so my only option is to drop the car off that I just bought and be without a vehicle & try to figure out how to get to work & take care of my kids without a car. I don't live in the city & there is no transportation out here. I haven't even made my first payment yet!! I bought this car to have a reliable vehicle, not to be without a vehicle 2 weeks after I bought it. They also sold me the car with 3 open recalls that I have to take care of on my own now. This was never disclosed to me when I bought the car. Very frustrating experience!! Buyers beware.
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September 2023 by Tamara Anderson
Thank you Jose for the amazing service and getting my son in his first new vehicle
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September 2023 by Slayyed by Jay
My experience here was amazing. Anthony and Eric both made sure with each visit that I was well taken care of. They explained the process with a fine tooth comb, and didn’t stop until I found my new car. They were truly helpful and understanding. Definitely recommend coming here if you are looking for a new vehicle!!! I’ve already referred a few friends.
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August 2023 by Sylvia
Had the most amazing experience with the this place. Erik and Jose are the best at their jobs. These 2 are the men to talk to for vehicle. They stayed on a Saturday evening and made sure my son left with a car.
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August 2023 by John Wright
After checking out one car that didn’t work with financing, I decided to check out an Acura Tsx for sale. Upon driving a loud slapping noise occurred, the windshield trim was ripped off. after further inspection i noticed the tires were 9 years old and very dry cracked, The breaks were very old and pitted, the radio didn’t work, the turn signals were faulty, the car shook above 55mph, and the intake hose was ripped in half allowing dust and dirt to get into the engine. After all that, they were attempting to makeme commit to the car with intent to fix the safety concerns, expecting me to drive back in the unsafe car, and get it repaired at the same facility that couldn’t even inspect it properly in the first place. Mike was overall nice and helped with financing, but unwilling to work on price there.
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August 2023 by Marcus C Holt
I have gotten 2 cars from Motor Mall it was great I refred two people to Mortor mall and they got cars. Motor Mall was giving out referral to people and some how I had to argue with them to get it because the first time they said oh we don't have it down the second time oh no you all never told us when I was there and the person buying the car told the no less then 4 times. Know what your getting and get everything in writing if they can be so small about referral then just make sure you know what your doing with them. GET IT ALL IN WRITING.
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August 2023 by Tiffany Walker-Williams
I absolutely love Used Car Motor Mall! Courteous, efficient, and thorough. Jose really took the time to help me find the best deal.#SatisfiedCustomer
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July 2023 by Alina Lemus
Yey!! Mike did a great job today.I went home driving a new car.Thank You! Mike for your great service.
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July 2023 by Ryan
Walked in looking for a car after many attempts else where, Mike immediately welcomed us in and answered any and every question we had and also provided us with additional information that helped us. We returned the following day and Mike continued to help us with the assistance of Anthony and we were able to purchase a car. Both of their customer service was BEYOND exceptional.
