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February 2024 by Brian F Fry
The Water filter in our refrigerator needed to be changed. The repair person was: Ontime, Friendly, and made a quick replacement. ,???
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February 2024 by Jeanette Thomas
They came in a timely manner, very professional and fixed the issue!
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December 2023 by Bailey baarda
Worst property company you could ever work with. The girl who sits at the front desk is rude and doesn’t want to help just needs it to be quiet so she can answer the phone. We have bats flying in our basement and rodents in our attic, they pretty much told us it’s not their responsibility and we now have to pay out of pocket for all the pest control treatments. Do not sign a lease with them, they do not do anything to help their tenants, they just want your money and that is it. This is a joke of a company.
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November 2023 by Nic Hern
The maintenance team has helped us immensely and have all been wonderful to work with. Our oven stopped working yesterday and the team had it replaced in less than 24 hours. Saved Thanksgiving! We have lived here for over 3 years and the entire team has been amazing. Big shout out to Enrique, Diego, Ethan and Russ! We appreciate you all!
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November 2023 by Adrienna Bonter
Our fridge stopped working Sunday night and they had someone out here to fix it Tuesday afternoon! The repair man was so kind and professional! Glad to have a working fridge again!
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November 2023 by Tahani Kneeland
Is by far the worst company I've ever encountered something is wrong with there computer system I'm constantly getting personal emails and calls every day of a balance I had to pay to get my locks changed by the way I was charged 200!!! My oven has never worked the whole 6 months very uncomfortable stay in my apartment I would not suggest this company!!
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November 2023 by Heather Brand
This company is NOT one that I would EVER recommend! Predatory? YES, absolutely!! They want to collect application fees and “holding fees” that are non-refundable or only refundable for 1 business day. Not to mention they collect multiple applications for an apartment/house seeming to pick and choose whom they will rent to. Asking for equal to one month’s rent to hold the apartment and only giving 1 business day for it to be refundable BUT telling you they have 3-4 business days to process your application is unacceptable! Unethical at it’s finest, these are companies that give property management companies a bad name.
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November 2023 by Angela Fox
United Properties has the best property maintenance team I’ve ever had. They are always quick to respond, react, and repair, and the results are top-notch; they take after images of their work to prove it!
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October 2023 by T curry
The unit I rent is very nice a spacious quiet and friendly neighborhood, never have a problem just the regular rare and tear and they come a fix it with no problem next day or two
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October 2023 by Rachel Smith
My fiance and I visited 3 properties today and were stunned by how dirty and unmanged they were. The tubs were full of mold and mildew and the tiles were completely missing caulking. The walls were warped and looked like they were installed with thin plywood and the ceilings had evident water damage. The appliances were yellowing and outdated, and the stairs and sidewalk outside were broken, missing cement, and inaccessible. There were bug traps everywhere and one lot sat directly on top of rail tracks. Drawers were painted shut and most tiled floor and bathrooms were cracked and coming out of the walls.
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October 2023 by Brianna Kwiecinski
We had Scott for maintenance on our stairs and railing today and he was great! Very friendly and professional.
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October 2023 by Kaleb Meyerink
Awful experience renting from this company from start to finish. Unfortunately for my roommate and I we were in a pinch and had to decide where to live rather quickly. To start, Paulina, who processed our documents and application was extremely over the top and frustrating to work with. Took quite a bit longer to get into a place while we were in a pinch for no good reason and just overall a very frustrating experience. Second, the property itself was NOT in good shape whatsoever. The paint job was terrible, from top to bottom. There were plumbing issues, the furnace was extremely outdated, the place was dirty on arrival, the oven didn’t work, water damage under the sink, flooring had nails sticking out all over the place, on multiple occasions we seen roaches just after having had moved in, we were in a duplex and our neighbors reported that they were seeing rodents in their half of the property…. The list goes on and on.Lastly; the charges deducted from our deposit were outrageous considering the condition of the property we moved into.. charged $800 for some blinds that needed replacing and a bit of touch up paint on a house where the paint was already in terrible and gross condition. I do believe that the lady who handled our dispute at the end of it was as nice as she had the power to be, but definitely fed us excuses handed to her from her superiors. Again, a terrible experience from start to finish, and I sincerely would absolutely never recommend any person I care about to either rent from this company, or use this company to upkeep on one of their own rental properties. Please, choose anyplace else
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September 2023 by Tiffany Parker
I would give them less than 1 if I could!! Scheduled 4 viewings today in my ONLY off day. First house…opened lock and no key inside. 2nd and 3rd house…keys didn’t work on front or rear door! Last house…keeps saying I can’t open lockbox til I’m at the house while I’m ON THE PORCH!! TOTAL waste of time!! Horrible experience and would never work with them from this experience alone.
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September 2023 by Myra Jeter
It was great working with staff for tenant placement services. They always responded in a timely manner.I look forward to working with them in the future.
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August 2023 by D Wood
If you are a landlord in West Michigan, specifically, Grand, Rapids Muskegon, or even Kalamazoo I would not recommend using this company’s services. As you can see from the photo’s you can expect that this is a sample of how they will do upkeep your property or investment. I did call to inform them and they told me I needed to cut down and maintain all of their overgrown weeds, grass and trees. I ended up, just leaving a complaint with the city to have them take care of it but your investment deserves better.*For the owner who requested me to take photos here you go.
