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November 2023 by Mike
So happy I gave them a try!Trust Elizabeth! Elizabeth runs a tight ship! Hearing her work and run the process put my worries to rest.I normally go to Firestone, but I wanted something quick and easy, not to wait 2 hours.I was hesitant because I have heard horror stories about quick lube places.Some of the reviews weren’t that great.But seeing that most of the reviews were 5-stars, I gave them a shot and I am happy I did!I can’t express how impressed I was to see them operated like a well oiled machine. They made sure I was educated on all the stuff they have to offer and the status of my vehicle.Got the 0-20 synthetic oil change and it came with a free car wash for less money than Firestone!They have now replaced Firestone as my go to place as long as they keep Elizabeth… and on that note… give her a raise!
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November 2023 by Marne Becker-baratta
Elizabeth has just taken over at this location. The service was quick, honest and the staff was very pleasant. I do highly recommend having your oil changed here and I will be going back when my car is due for another oil change.
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November 2023 by Yolanda Wilkins
The oil change or place location on 28 St. near Patterson in Grand Rapids Michigan. Those guys were great take special time to talk and make sure I understood what was going on. Great great customer service I forgot their names.Service: Oil change
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October 2023 by Madelynn Cox
Such an amazing bunch of people but i have to specifically shout out Cameron and Elizabeth both incredible and Elizabeth was so incredibly sweet and explained everything so well, even gave me a discount. I have come here for a while now and will always come back purely for the customer service and the amazing job these people do :) 12/10 would recommend you go here, they double check everything and are so professional!Services: Air & cabin filter replacement
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October 2023 by Douglas Hart
Been using this location for 3 years and two vehicles. Never had bad service, pressure to buy an additional parts, or any more attitude than I brought into the shop.Will be maintaining my patronage.
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October 2023 by David
I've been coming here for years, long before it was oil changers. It was always nice to get a carwash with the oil change service.Their car wash facility is currently being upgraded, and I get that...but I was annoyed that they refused my request for a raincheck so I could use my "included" car wash when they opened the facility back up. Basically telling me that I'm paying the same full price, but not going to get the $7 car wash that I've gotten from for the past 12+ years.Their tech also lost some credibility with me when he offered the upsell options. Offering to sell me a brand new air filter, while showing me the filter they removed from my SUV. My filter was obviously clean and not in need of replacement. If that's the case, then don't suggest I buy a new one. My biggest pet peeve in the auto service industry is shops that try to convince you to buy things you don't need or replace parts that are not worn...even if it's just the air filter.The level of service has dropped since being bought by OilChangers. They used to do things like lubricate the door hinges, lock/latch mechanisms, clean the door seals, check the driveline fluids, inspect wipers, and provide a complimentary car wash and self service vacuum. None of that is happening now.Service: Oil change
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September 2023 by Alec James
First time here and it was THE best oil service experience I’ve ever had. Elizabeth was amazing and her customer service is unmatched. Thank you again Elizabeth!
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September 2023 by Gayle A. Vander Veen
I have always come here for my oil change. I like the new owners, and they were very friendly and professional. However, my maintenance notice still kept coming on and I noticed oil drippage on my garage floor so I had to go back to get both things fixed. That did not make me happy! Take a minute and be sure all things are tightly fastened, wiped down, and all maintenance notices turned off before letting people leave. Id rather spend a few extra minutes making sure all was done correctly, then have to return for you to fix things!I know mistakes happen, I just hope you learn from them and get better in the future. You have a great business, make it great all the time! Thank you!Service: Oil change
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September 2023 by Erin Fester
New car to me. Walked me through everything needed. Only needed a top up not full oil change. Didn’t push me on things not needed which was so appreciated. Friendly, efficient staff. In and out quickly.Service: Oil change
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August 2023 by Jason Smith
Our younger daughter went here (28th street Kentwood) for a quick oil change. They decided to up-charge her for full synthetic even though she specifically said she didn’t need full synthetic. They scammed us out of an extra $25 today but lost any future business from my four car family. We won’t be returning. Hopefully by sharing our experience, others can avoid being ripped off as well. Pay it forward.Service: Oil change
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July 2023 by zoe schweppes
Todd and Sam saved the day!! I popped my tire right before I got in to get my oil changed and they were my life saver!! They fixed my tired and changed my oil. Super kind people! Highly highly recommend! They do great work!
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July 2023 by Charles Rossi
My first time using Oil Changers. Jenny and Cameron were on duty. They did a marvelous job. They suggested that I get my engine flushed from oil and dirt deposits.Great suggestion my oil was overdue for a change. Nobody suggested that before. Good call Jenny. You have a new customer!
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July 2023 by Explore With Steggie
Very positive experience. I loved the young woman who waited on me. She was thorough, professional and friendly. It was a very reasonable price and they told me that if I come in for my next oil change before the service date on the window sticker I will get 3 quarts free. I will be back!
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June 2023 by AJ Laarman
Great place for a quick oil change. They're not pushy and in fact based on my clean oil said to wait for a change. Waited a few weeks, came back and were treated well and got a discount as well. Good people, good service.
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May 2023 by Andre Gisbon
I haven’t been to this location in about 8 months. It was a little of a shock when I heard about the new business. Salina was awesome!! She made me feel comfortable. Her professionalism was top notch, and she also conversed with me. With me, I love a nice conversation. Being a professional myself, and in customer service, I give the new business a 10, and Salina a 10!Service: Oil change
