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January 2024 by Jean “Jeanie”
Leslie was excellent! Help me pick out the perfect dining table for my kitchen. I will be going back for a couch and have confidence she’ll help me pick out the perfect one. I especially want to compliment the delivery drivers. Extremely courteous, Hard-working, And very efficient they had everything put together in no time. Do not hesitate to buy from Talsma.from beginning to end you can’t beat their customer service!
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January 2024 by Tori Previ
I went into Talsma on Saturday and we had a great experience. The staff was super friendly and not pushy. We had Heather help us in the store. She was very helpful and responded back to us quickly over the phone after we decided we wanted to purchase the couch we were looking at in the store. Would recommend for your next furniture purchase!
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January 2024 by Casey Kuhn
Very courteous and knowledgeable staff, I enjoyed purchasing a living room set. All was well, except a sofa table with a defective drawer that doesn’t close properly and is difficult to open. I notified them nearly two months ago (11/13/23) of the issue and they sent out a repair person. He concluded the slides were defective and said they would order new ones, which would take “a couple weeks.” I had no further communication or updates since, so I inquired today. I received a call back from the service manager, who indicated she checked and the slides were still on order. I’ve been given no commitments or expectations of when they might come in.I know everyone, self included, is impatient in this world. But the part that’s stuck in my craw is I paid for new furniture, and I’m having to wait months for it to be repaired. A response was that this is the furniture world. If that is your expectation, I genuinely encourage you to shop at Talsma.
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January 2024 by Jodi Miller
We moved here to Michigan in October and went to several furniture stores before coming to Talsma. We found what we were looking for and bought $8,000 worth of furniture. I felt checkout took a long time especially since we were paying cash. We were then told it would be 4-6 weeks to get it in. Seven weeks later, and after a couple of unreturned phone calls, our furniture arrives and the mover says that two pieces were damaged. He took pictures and stated that he would notify the repair department. It is now 4 weeks later and I guess we’re going to have to call to find out the status of the repair since it doesn’t seem to be important for them. Our experience is that customer support is atrocious. No one has ever followed up with us. We are also not very impressed with the quality of the pieces we got. Nothing more special than you can get anywhere else for cheaper. We would/will not be recommending them to anyone.
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December 2023 by Pat Schneider
I met Lynnea, Design Consultant at Talsma. The current sale brought me in and I couldn't be more pleased. Lynnea was personable, knowledgeable, and took her time so I could find just the right items.Although these items will not be delivered until after the holidays, the process was seamless and perfect.I highly recommend Talsma and while there, ask for Lynnea - she is GREAT.
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December 2023 by Adam Cosgrove
Anna was extremely friendly and helpful. She guided us through our list of needs and wants to put together a livingroom set we are very excited for. Super knowledgeable on everything from size, comfort, quality, color, and cost. Absolutely feel like we got all the help we needed and a great value for our dollar.
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December 2023 by Darrell D.
I have shopped at Talsmas for years and never had a problem. Until now!! I went to the warehouse sale. I purchased several things including a sofa. After spending $1500 for the sofa within 2 weeks the sofa was having issues. I called and spoke to the manager who promptly told me " to bad " because I purchased it during the big sale. Great unfriendly customer service. NEVER SHOP there ever again!!!
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November 2023 by Raychel Smith
I walked in with really no idea what I wanted in terms of style. I knew I wanted a table that had up to 8 people. I really appreciated Anna walking me thorough the ability to design my own table and chairs. I had so much fun! We had such a good time creating the table setting. I never felt rushed and in the end we hugged because we had such a great time connecting. She gave me good design tips for the whole house and I loved it!
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November 2023 by Kathy Natelborg
Great experience with Kathy at the Cascade store. She helped us select a high-quality, custom chair and fabric that complements the rest of our great room. The overall price including delivery was less than anticipated.
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October 2023 by Emily Calhoon
They had the best selection of solid wood dining chairs, which are hard to find. I liked that some were Amish made and other from Canada with good finishes to show off the wood.The service was great. Just the right amount of helpfulness and not pushy at all. Heather quickly saw what I was looking for and showed me the options and let me try things without hovering.
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October 2023 by Lynne Pope
Lynnae and Gary were so helpful and patient as we put together a stunning new living room set. Their expertise was so helpful in selecting just the right sizes and colors. Look forward to working with them to put the details in place!!
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September 2023 by Jackie Olmstead
First time visit at the Talsma store on East Paris. We were looking for a round table and chairs for our dining room. Kathy greeted us as we came in the door. I told her what we were looking for and she brought us right over to exactly what we were looking for. We had a great shoping experience, and Kathy was very helpful. We will definitely come back when we need additional furniture.
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September 2023 by Kathy Jansen
Rick Bartz at the Holland Michigan Talsma is absolutely Amazing ! We stopped in there a few months ago and he helped us look at some chaise recliners . I stopped in yesterday 9/3/2023 to look at a corner chair and ottoman. After 45 minutes of decision making Rick helped me to finalize the purchase . Rick, Thank You for everything and I will be back to see you again soon!
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August 2023 by Jayedon Gardner
I really enjoyed visiting Talsma Furniture today, Anna did a great job with helping and explaining the process of financing with 0 interest.
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August 2023 by Gary Kenoshmeg
I like to shop Talsma when I'm in the market for furniture. They have a great selection, all the top manufacturers as well as helpful, knowledgeable and courteous sales associates. I've found that their prices are generally the best when comparing like items with other stores.
