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September 2023 by Anne D.
I stopped by this store over the weekend for the first time & thought it was great! The employees were all so friendly and helpful. The store was very organized, and I lived how everything was organized by size and style. The prices and clothing options were great, and I can't wait to go back there again!
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August 2023 by Lila Morillo
Terrible store in Grand Rapids MI, the so call manager looks like 15 years old and she spend two hours talking to a friend whiling she was checking my clothes to purchase, I literally count the time then she give 3 pennies for the stuff she want, I will never sell on there again, they pay you 3 pennies and when you come back you stuff is 4 times more money, Run sell your clothes elsewhere please!!
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August 2023 by Sarah G.
I stopped in today to check out what Style Encore offered. I have to admit, the clothes, shoes, and jewelry were top no. This is not your average resale or consignment store. They have all sizes and everything looks brand new or almost brand new. The prices are a little higher than other places, but there are some designer items and quality pieces of clothing-for both men and women.
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April 2023 by P Scarberry
Grace went above and beyond from entering the store dropping off my items to the end of my visit by making an offer for my items to checking out! I’ve never been treated so professionally and courteous at this store before! Grace and her colleagues were fun friendly and encouraged us to bring in our gently used items!Grace also went above and beyond to help my grandson! He swallowed a piece of hard candy and started chocking. I was terrified and Grace asked permission to help him and swiftly dislodged the candy and he was able to breathe!! Grace is LITERALLY A LIFE SAVER!Thank you for incredible trustworthy employees Style and Encore!
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March 2023 by HairbyDVG
They definitely have some RACIST EMPLOYEES...I walked in on a Sunday afternoon at 1:25pm..I greeted the employee with the orange jacket ..mid to ear brown with Carmel highlights looked me in the face and WOULDN'T GREET ME...NOR ASKED ME IF I NEEDED HELP..WATCH ME THE ENTIRE 4 MIN I WAS IN THE STORE ...The next customer walked in and was GREETED VERY NICELY with a Warm Welcoming Welcome...She was a Caucasian customer...I was a African American customer.!!!!
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February 2023 by Jody Smith
Style Encore is one of the best gently used women's clothes in the Grand Rapids area. The beautiful (pregnant ♎️?) Kennedi, is the nicest person and extremely knowledgeable. She helped me understand more about what they look for when buying clothing and the differences between the types of clothing. Even though I have spent half my life working in retail, there things that I still didn't know and she helped me understand. Thank you ladies, you guys rock!
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February 2023 by satin abernathy
I started off by purchasing from them, I had a great experience. then I decided some of the items that I purchased did not fit well and I had a few items of my own to resell. now I don't care about the price that they offer me for my items I just really need them off of my hands, and they're great condition. the fact that they didn't buy not a single item from me and not even their own items that they sold to me was beyond ridiculous and the excuse they gave me didn't make sense. Like I just bought these items from you a week ago why wouldn't you take them back. Long story short I would not be shopping there again, Plato's closet either! I spoke with one of my friends and she swore up and down it was a black thing because they don't buy from her either but seeing if the other reviews just lets me know it's a bad company to resell to
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April 2022 by ellie mallo
This store is so nice! They have such a nice variety! I went in there yesterday for a dress for an event and found myself getting a coach wallet, a NICE pair of heels, a sexy dress and som sunglasses all for just $65 bucks def recommend
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January 2022 by LuAnn London Tandy
This has happened to me twice now. I took a basket of clothing in, nicely folded and ironed. When I picked up, the clothes are wadded up and shoved back into the basket. I did say something the second time and got a rude comment back from the staff, telling me they don’t have time to fold the clothes. I have had some good experiences too, but know that not all employees will take care of your clothing. A friend of mine had a similar experience.
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May 2021 by Angel Par
First time I went there, it was purely to go sell some stuff, which didn't work out. The store was nice. However, the girls that were working didn't wear proper face masks. They had those mouth shield that barely covered their mouths, and they gave off Nikita Dragun vibes. Tsk tsk. They were nice, but idk, I felt a little judged by them? idk, maybe ovethinking lol.Second time I went there, the girls weren't working at the time, I guess due to different shifts and all, and the ones that were helping us were wearing proper face masks. They were super nice and I didn't feel judged by them as I felt the first time I went in, and I even managed to find something cute.I do think the selling part is a little rigged. I came in to sell stuff, and the girls that were looking through barely glanced and did not buy anything from me. Another girl said it might've been because I had clothes from brands they weren't accepting, which wasn't true because I did my research on their websites and all. I picked out the trendier stuff from brands they were looking for, and stuff they needed, but yeah, no luck. But oh well. No biggie, right? Yeah, but when I did look through the racks, idk what the word trendy meant anymore. No offense, but some of the stuff look really out dated. I think they would only buy it if you had the brands they were looking for, mostly designer. But that was with the Nikita Dragun wannabe girls, so idk about the others.HOWEVER, I would sorta recommend. They do have cute stuff, sorta, and if you want trendy brands, then you should go here. Although, it might be easier going to your local Goodwill or something. Like seriously. I saw a Guess dress at Goodwill which was for sale for $5.99, and I would've gotten it, but I'm too tiny for it and the dress was longer than my height so lol. It is a thrift store, but it's sorta expensive, so yeah. I think it's easier to just go through the Clearance section at JCPenny's or something idk. That's just me.
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February 2021 by Pauline H.
I would not recommend shopping here if you take COVID-19 seriously. I went in on a Saturday morning to sell items and 3 out of the 4 employees were not wearing masks, only "face shields" that don't actually protect them or other people whatsoever (another reviewer posted a picture of said face shields). I should have just left and not even bothered with them. I'll definitely not be going back.
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February 2021 by Adrianne B.
Despite a posted sign on the door requiring face masks to shop, all but one staff member were wearing unsealed, open-air clear plastic "smile shields". Christian praise music playing on the store speakers. What's going on at this location? Management trying to prove some sort of a point? I made sure to thank the one employee properly wearing a surgical mask for believing in science.
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February 2021 by Olja Haglund
First time I went to the store I was able to buy a coat for my daughter. Since I liked the store I decided to bring some clothes to sell in great condition. I left and was told to return upon their text. I don’t think they even looked at the clothes. Upon returning, the girl at the front desk was rude and pretentious while telling me that my brand name clothes were not good enough. I am glad to hear from other reviewers that this was not just my experience. Took them to a different store and they gladly took them all. Will not be back. Plenty other choices with better attitude and no power trips.
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October 2020 by Day Tripper
Super friendly and always helpful staff!
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October 2020 by Faith S.
I like this store a LOT better than Plato's closet. The quality is a lot better and I feel like the store is better organized overall. However, I feel some items are a bit high priced for a discount store.
