-
November 2023 by Chantice LaGrone
My family has rented storage units from here for years. Never had any issues. The only reason I give it three stars is because I went to downsize my storage unit and noticed mold on all of my belongings. Made the process super long to get everything cleaned and to throw away things that could not be fixed. One of the garage doors nearest my storage unit was broken and would not close. Hope they got that fixed. But, Shelly is a great manager here and is very helpful!! She's always so nice and pleasant.
-
November 2023 by Christina Harrington
Very friendly,know their information well and gave us asurance that our belongings would be safe and secure. Shelly made this company stand out more the other places I have rented at. Way to go Shelly!
-
October 2023 by Stefanie Kuipers
We're definitely post four or five stars had my outdoor accessible 10x30 storage unit not had a leak in the roof, that caused damage to several of my items in my unit. If you do rent one of these units, because they are handy if you are emptying out an entire home such as I was, ask the staff beforehand if there's any problems with a particular unit you are looking at, because I can assure you trying to file a claim is like being run around the barn and never let in.
-
September 2023 by Lauren Sinkler
Shelly is so awesome and caring. Her store is the best cube smart in Kent county.
-
September 2023 by Nicholas Zandstra
Shelly was great to work with! Clean place, well kept, clean floors, reasonable prices. Definitely recommend!
-
September 2023 by Josh Liebman
A fantastic arrival experience. Shelly was personable and hospitable, and I appreciate that she took the time to ensure that my rental experience went as smooth as possible and that I had everything I needed. Shelly exceeded my expectations!
-
August 2023 by pari pari
Shelly is an absolutely amazing! Customer service 100%Very compassionate and reasonableI want to work with her!
-
July 2023 by Victoria Kilgo
I’ve been using CubeSmart for a couple years now and by far Shelly has to be the best that’s worked there so far…great customer service, very knowledgeable and helpful…hopefully I won’t need another storage unit but if I do I’ll be back!
-
July 2023 by Dawanna Gunter
Shelly made me feel like family she's so awesome sauce I love the unit I appreciate the customer service
-
July 2023 by Envy Storm
I’m so grateful for the experience and amazing service I was provided booking my first storage unit. Shelley really made my transition so easy, she provided me so much insight and literally left the unit with the biggest smile and sigh of relief! Highly recommended keep up the great work :-)
-
July 2023 by Sandi Coolsen
I am so disappointed with the Cube Smart on Ball Ave in Grand Rapids. My cost keeps going up and up every year. However, the place looks like a dump. The outside has piles of trash, which have been there for over a week, trash around the parking lot, and the inside has broken cardboard boxes strewn around. This is unacceptable.
-
June 2023 by Gail Palasek
Shelly Guerriro was extremely knowledgeable, helpful, and friendly!Love the excessability and cleanliness of the facility. There was even a great lock provided. It was my first time experiencing renting a storage room; and it was great!
-
June 2023 by Joey Washlow
After switching companies from Kent County Self Storage which I absolutely hated, CubeSmart has been an amazing change. Shelly is a great employee and representative of this company. Her customer service is by far one of the best that I've had. I'm extremely impressed with this company and the way they conduct business. I definitely recommend them for any type of storage need.
-
June 2023 by Rasheka Williams
The site manager was wonderful. Very helpful as well as knowledgeable. Rare find 'post-pandemic', but refreshing.
-
June 2023 by Kent & Patti
This is our first experience with renting a storage unit. Shelly gave us great suggestions and was wonderful to work with.
