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“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“Just walked in trying to figure out how to ship some stuff. Not a clue in the world. Gretchen had came to the rescue and helped explain a lot of things to us. She was and amazing. We’ve never had a customer service experience like that. Felt like the only people in the building. What a great energy in that store!”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“After being broomed from LMCU to get a paper notarized. I went to Pak Mail to drop off a package. There in the lobby was a "we notarize" sign. So I'm very happy with them, i was in and out. Didn't expect they did that, but they do!”
“Very helpful! Came in with a package that needed to be shipped but didn’t know the best way to go about it. I was helped right away and they were able to find the best and most cost effective way for me to mail my package. Process was easy and enjoyable!”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
“Just had a wonderful experience at the Fulton St location. I carried two large boxes in the door and I saw employee Amaya coming to help me. She opened the door and took a box, greeting me with a smile and a pleasant “how are you today?” The location is very clean and well organized. And they validate your parking too! Awesome experience! Thanks Amaya!”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“The gentleman who helped me today was very polite, respectful, and helpful. I think his name was Jacob. He answered all my questions and kept checking on me to make sure I was taken care of (not in an annoying way).”
“I have never written a review before but feel the need to share how wonderful my first experience to staples on 28th street in GR was. I am planning my daughters bridal shower and needed prints for games, poster board etc. I had no idea what I was doing and Aaron Howell, the printing and marketing supervisor was so patient and helpful so I just wanted to make sure to recognize this young man for a great experience. My daughters and I will continue going to staples for everything thanks to the great customer service from Aaron.”
“I had to privilege to meet the owners directly, (owned by two brothers) and I can't think of a better pair of owners to operate a company. The company is customer first and you can tell their training emphasizes white glove service because the interactions I've had with all sorts of employees follows that trend. They get the job done, they can pretty much take on any project you throw at them. If you are a growing company and your fulfillment and distribution is becoming too much of a hassle or you have large order quantities and have been dealing with the same outdated tech and processes with your current provider and are looking for savvy and agile, trust your orders in the hands of Sherpack. Their leadership team is incredible, communication is easy. But don't take my word for it, give them a call and you'll see.”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
“Collin and Kim went above and beyond to find my package. It was on hold and expected to deliver tomorrow but I needed it before leaving for a wedding the next day. They didn’t have to but took the time to go out and find my package with just minutes before close. I now have my dress for my best friend’s wedding. They saved my weekend! Thank you, Collin and Kim!”
“I was prepared to stand in line for the lunch rush at this location. But I had the place to myself. All my questions and concerns were kindly answered (even when I went back to double-check).”
“It is outstanding, friendly helpful staff, super fast. But don't go. Because if it becomes popular a line may form one day, and I can't have that ? shout-out T,S,B you rock.”
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“Excellent customer service from the front desk personnel today! They were very respectful and patient with my print job and my package. Definitely go to this store for your transactions!”