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“I was in a bind, and I had to send out my son't birth certificate and social security card overnight. Ben is the one that helped me, and he was awesome. He offered a little tracking device to reassure me. He could not have been more polite, helpful and professional. Wouldn't think to go somewhere else for this service now.”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“I absolutely LOVE coming here. Everyone that works here is so so kind, nice and caring!!! I ship all my packages here and most of the time they have my label printed (I email it to them) out for me when I arrive. They all know who I am, they always say hi and they’re always so helpful. I cannot say enough good about this location!!! If I could give more than 5 stars I would!!!!”
“I was there today and I had absolutely no idea what I was doing. Jim, the store manager, was amazing and had the patience of an absolute saint. He should get a raise. I would not have been able to complete my task without his help. He was calm and courteous when I was obviously going through a stressful time. Before I walked in I told my husband to pray for a very patient person to be in there to help me. Jim, you were literally an answer to prayer and I truly appreciate your kindness and help.”
“This is a Terrific Store!! The management knows all aspects of their shipping vendor practices and is helpful & efficient. Been a customer for over a decade… wouldn’t go anywhere else?”
“Truly the nicest Staples store we have ever shopped at! They bring back the "human touch" to retail-office supply shopping and go the extra mile to ensure that their customers are receiving their most competitive offers/reward earning options and even honoring competitor store pricing when it is lower!”
“Huge thanks to Kim and the whole crew at DHL Grand Rapids! Everyone there was super friendly, fast, and helpful. They made my whole international shipping process easy and stress-free. You can tell they really care about their customers, this is definitely my go-to spot for shipping from now on! (Pretty sure this is the first review I’ve ever posted… they are that good!)”
“Really enjoy working with worldwide. They’re fast, responsive, and reliable. Makes my day to day responsibilities a lot easier to manage from a shipping and delivery perspective.”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
“I was prepared to stand in line for the lunch rush at this location. But I had the place to myself. All my questions and concerns were kindly answered (even when I went back to double-check).”
“It is outstanding, friendly helpful staff, super fast. But don't go. Because if it becomes popular a line may form one day, and I can't have that ? shout-out T,S,B you rock.”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
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“Excellent customer service from the front desk personnel today! They were very respectful and patient with my print job and my package. Definitely go to this store for your transactions!”