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May 2024 by Melissa Smith
It’s always super intimidating walking into a Sephora to ask a girly how am I supposed to do my makeup or what am I supposed to use. At this location specifically I do not feel that whatsoever. The women are so nice and take the time to help me, showing me what to use and answering all my questions. I never feel any pressure and I never feel belittled or like I shouldn’t be in there. Special thank you to Samara for helping me on this particular Sephora trip. She was honest in her opinions and I felt like she genuinely wanted to help me find the right concealer. The Rivertown Sephora is closer to me but I’ll driver a little extra to go to the Woodland Sephora solely based on my customer experience.
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April 2024 by Sophia
I purchased a cologne with the wrong card and I realized after i left the store so i had my boyfriend go in and switch the cards while i went and did other shopping. He came back and told me the workers couldn’t make the switch because they had suspicion he stole the card. We were in sephora for about 30 minutes so they had seen him with me in there. I was just very disappointed with the customer service. I am also disappointed with they way the employees treated him.
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April 2024 by Everest C
I love Sephora but every time I come to this location I leave with products that the employees have made false claims about, and then have to make the 2hr drive to make returns/exchanges. I was there yesterday looking for a waterproof brown mascara, was given a good recommendation for a YSL product so I asked the employee to give me the EXACT box of what I need to bring to the cash...Just checked today, the mascara is not waterproof. The product doesn't even exist in waterproof by the brand. Super disappointed by this constant waste of my time and $$.
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February 2024 by Kelly Yagiela
Had a five star experience thanks to Jocelyn who turned my store overwhelm into a roadmap to exactly what I needed!! I’m very much obsessed with the Summer Fridays Super Amino Gel they directed me to, and overall their patience and kindness while helping me today. I’ll gladly return to this location again ?
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February 2024 by Tracey Mosies
Extremely helpful employees and very knowledgeable.
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January 2024 by Lisa monroe
awful sales associates that only know how to racially profile and do the bare minimum. I wish hordes of 10 year olds overrun that store ?
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January 2024 by Tatted Topanga
Very nice door with lots of selections. Staff was extremely helpful and highly efficient and what they were doing and handling customer flow. Highly recommend this location!
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December 2023 by Alva Cruz
I found the perfume I wanted so much
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December 2023 by olivia hall
Fantastic experience at this location. Ashley was incredibly helpful in assisting picking out a couple of new fragrances and products. It’s a rare occasion you interact with someone so well versed and prepared for any question you might have. It’s been a good decade since stepping into a Sephora store and I’m very happy I decided to give it another go! I definitely will be back! Thanks again Ashley for your great service & recs!
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November 2023 by Rhone S.
I have never had a bad experience here until yesterday. The woman at the register continuously made back handed comments and was honestly just rude. I understand that people can have bad days but there was no reason why I was treated the way I was. I have never been so disrespected then I was yesterday, please do better.
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October 2023 by Shanna Webster
Great staff
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September 2023 by Abigail Kolkman
The staff here is so friendly and helpful! I sometimes have random skin care questions, and even if I don’t buy anything they are helpful, kind and always so knowledgeable. They aren’t just there to make a sale; they genuinely care about you as a person.Lol don’t listen to the other sad reviews… the staff here are genuine and work hard. Lauren, Juan, Ejla, Ashley, and Alecia, are fantastic to work with!You’ve never ever had an off day…? Move on and do better. Tomorrow is fresh. Be nice.
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September 2023 by Summer Willit
I rarely write reviews but I was made feel so uncomfortable in this store that I stopped shopping and went to Ulta. I was greeted and helped by a few workers but then as I entered the skin care to repurchase my moisturizer, I was approached by 3 different team members within just a few minutes. I was planning to treat myself but left with only two things. It was truly bizarre, I didn’t even have a large purse or anything that would indicate me stealing.
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September 2023 by fishbubbler
DO NOT COME HERE!! I REPEAT, DO NOT COME HERE! The minut i walked in was greeted by middle school prrrpy girl wearing lululemon and aviator nation and gave me mean looks ??? i walked over to drunk elephant and all the tester was destroyed and stolen bottled. rude staff, overpriced spray, (some ppl relly need it ?) and line going out the door ?? do better ?
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September 2023 by bubble
THE PREPPYS RULE THIS PLACE DONT COME HERE BC THE 9yr old preepys steal drunk elephant and stuff and it’s awful and they give u looks like they own this place.
