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May 2024 by Ray R.
Reason why I gave them one star is not for their services or anything that they have to do with the pets. It's all got to do with that outside blaring alarm. My parents are 90 years old and I've talked to these people couple times now about their alarm and they do not care. They say that they have the alarm so that people won't Park in there facility. Put up some gates, steel Gates so that no car can come through. But they don't want to do it so I give you one star for that and if I could I would give you zero Stars. Now it's all about moving from this nice neighborhood.
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January 2022 by Kandace W.
This friendly staff treats my 9 year old pup well and shows zero interest in overcharging their clients. If you are looking for frills, this is NOT the place. But if you want a team that works hard and seems to know their stuff- Maybe we will run into each other on division and 28th street.
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June 2020 by Koko C.
Used to take my cat and several exotic birds here, when Dr Bennett was there and it was top notch, animal centered. It's not anymore. You can't get past the receptionist, and they refuse emergency care to pets they haven't previously seen. They don't even have the good sense to refer in an emergency. It just sucks to be you. Do not go here.
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March 2020 by Kaz McKimmy-Schaafsma
Only went here because my car wouldn't go and it was walking distance and my new puppy was sick. He would say mmmhmm while I was talking constantly and yet never give me an answer about my inquiry. My pup couldn't get his shots because he had diarrhea so when I called 5 days later to get shots thru were gonna charge another office visit plus the shots fee which is ridiculous to me. I ended up going back tio my regular vet for the shots and he was more than happy to actually answer my questions.The only bonus is they do have late hours for people who work until 5 or later. I believe most days they are open until 8
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December 2019 by Hank Rouse
Great!
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October 2019 by Brian Galeano
This clinic has been nothing but awesome for me and my pets, we have two cats and two dogs and they take care of them so well. They always have availability if I need to take my animals in for an emergency. They have affordable prices and a great staff.
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August 2019 by M R.
All three veterinarians have great bedside manner. Which is something often lacking in veterinarian care. They also are extremely considerate of the expense to the owners. We love the animal clinic for our two rescue pups.
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June 2019 by Lyndsay V.
We followed Dr. Ryan Keane here from another clinic and are so glad that we did. He has treated our cats for several years and always has a kind and professional demeanor. At this particular clinic, the staff is friendly and helpful. They arranged to obtain our records from another site. They let us know if the providers are running even a few minutes behind, and are helpful with answering questions. For our particular case, we found the costs at this clinic more reasonable than at other larger clinics that have a higher overhead. I strongly encourage people to consider this clinic for compassionate care and professional interactions.
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April 2019 by Karen Lee
Only went here because my car wouldn't go and it was walking distance and my new puppy was sick. He would say mmmhmm while I was talking constantly and yet never give me an answer about my inquiry. My pup couldn't get his shots because he had diarrhea so when I called 5 days later to get shots thru were gonna charge another office visit plus the shots fee which is ridiculous to me. I ended up going back tio my regular vet for the shots and he was more than happy to actually answer my questions.
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August 2018 by Gerald M.
So last week spent close to 100 dollars on tests.... some for a cyst.... was told surgical removal was suggested ..... at a estimated 450 dollars. Went in person to get my medical records for my pet..... And was told at the desk " NO ". was asked many questions as to why . really.... there are my pets records. Don"t own them any money.... Seems they are being very difficult for no reason. ... I find this unacceptable ..... should have been greeted with respect..... and given the records no matter what reason...... Will not be using this place again no matter how they respond to the review if they do.. Need to retrain employees in customer service. relationship with customers.... and document records.... state and federal records regulations. very upset..... total nonsense....... Was it because i said I was seeking a second opinion ?? Or to shop around to get quote's for surgical procedures ?? Should have my pets records rather than to be writing this review to let others beware...........
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July 2018 by Elizabeth G.
I have taken three cats here. I started because of the late hours. Every other place closed just as I was getting out of work and at the time I had an old man with some health issues. They helped me care for him and at the right time helped me end his suffering. At the time I also had an old lady cat who got suddenly sick and they squeezed me in right away even though they were full. At 17 and a half years old she was in too much pain. They were so compassionate and loving as I said goodbye. In the midst of this I got an adorable kitten maya and they have been taking amazing care of her. I will take any future fur babies I get here
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April 2018 by Sandy W.
We are a 10 year client of the Animal Clinic and have been very happy with the care our dogs have received from them. They are professional and the office is very friendly. We always feel confident my dogs are well cared for at the Animal Clinic. Highly recommend.
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April 2018 by Ashley O.
If I could rate this business lower than a 1 Star, I'd stay in this site and forever rate them them a 0. After spending 3 days at this clinic getting correct medication for my cat, they sent me home with an unmixed prescription. 45 minutes of driving each way and they were the rudest staff I'd ever had the misfortune of working with. Don't take your fur babies here, all they care about if business and money. They're prices are so cheap because the medical staff can't actually accurately diagnose what's wrong.
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January 2017 by Thomas W.
After many years of owning pets I finally came across the animal clinic over on 28th near division. And I wish I had known of them sooner. The doctors and staff are absolutely top-notch. The care they exhibit for animals is something to be admired. I've experienced a few emergencies over the years and Dr. Renshaw and Dr. Gilroy have both gone out of their way (EVEN AFTER HOURS) to help. The prices are also FAR BELOW what I was accustomed to paying at my previous vets and I've literally never been upsold on something I didn't need (which is certainly not the case at other places) Example: cat needs his teeth cleaned. $180 at the animal clinic. Same procedure at the Eastown vet: $973 Prices are one thing but the true clincher is the compassion and love that everyone at this place has for animals. They are truly the best vet in the Grand Rapids area.
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January 2016 by Kip S.
The first time I took one of my cats here was mostly because it was near my apartment. No matter where I have lived in Grand Rapids I have and will continue to take my pets there. The current vets, Dr. Renshaw and Dr. Gilroy are both MSU grads of the vet school. Even if you're a Michigan fan you have to admit MSU trained vets are the best. Today (1/23/16) I called with what I thought of a semi emergency. Dr. Renshaw worked me in even though they were only open until 2 this afternoon. I will forever be grateful for the care and compassion everyone shows. I knew I was at the right place the very first time when I saw a plaque on the wall with a GRPD K-9 unit photo thanking them for the service they provide.