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March 2024 by John Elie (JK jeeper)
Seems like they really didn’t want to help me, you would think when someone is shopping for $300 boots they would put just the tiniest bit of effort in. Guess I don’t need to be a customer for Redwing
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February 2024 by grmartian
great people fast
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January 2024 by Jeremy Berlanga
This is what two years look like lol worth the pretty penny. Got the same type model,Thanks Howard
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December 2023 by Anthony Castro
The staff was friendly enough and super patient with me trying on multiple pairs but they told me if the boots didn’t work out I could return them to the store I was nearby in Ann Arbor (I was traveling at the time and GR store is almost 2 hours from me). This was blatantly false, Red Wings return policy requires you to return to the store you purchased from. Luckily my local store worked something out but I would’ve been extremely upset if I had to drive all the way back to Grand Rapids for a return.
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November 2023 by ihfarmer1586
I was the only customer, yet the employee acted as if I was an inconvenience to him. They didn't have any suitable work boots in my size, they offered to order the right size. I don't go to a specialty store for them to order in a pair!
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October 2023 by Nathan Peaslee
I had a defective right boot that I purchased in June (severe leak in the stitching). The boots were switched out without issue.
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September 2023 by Michael Chailland
Ed was awesome! I have never owned a pair of Red Wing work boots but was recommended by some coworkers to go try some one. I went in and was promptly welcomed. I informed him of the work environment I was in and my current footwear issues. He had me go through the entire foot fitting procedure and I tried on a few pairs of boots based on his recommendations. He also explained the components of the boots and what each one attributes to in regards to comfort and performance. He informed me of how to clean and condition them as well. Ended up walking out with a comfortable pair of work boots and will be back for some heritage boots soon!
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August 2023 by nate price
Great selection of work boots. Friendly staff, Howard's a great guy.
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April 2023 by Alicia Rivera
Very nice workers. Very helpful. No free hats or shirts after purchasing boots:(
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April 2023 by Brad Forbes
Stopped here last week looking for boots. The gentleman behind the counter wasn't overly friendly or helpful.
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June 2022 by Heidi Wolf
We walked in and asked about steel toed boots for women. They had 2 styles ( in a store offering maybe 100 boots.) I understand that is not up to the one person working in the store. However, another customer came in behind us and the associate completely ignored us to help him. That guy needed some fitting of insoles and other stuff. We ended up sitting around for about 5 minutes while the associate completely ignored us waiting for him to just get a pair of boots to try on. He then focused completely on the other customer. It was pretty rude.
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May 2022 by kyle ricciardi
Found what I needed and measured Mt feet for insoles. Worth the 1.5 hr drive for me.
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March 2022 by Sean VandenBrink
They went above and beyond to help resolve an issue I had with my boots. I went to 3 other red wing locations that wouldn’t help me exchange a wrong size/style boot.
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January 2022 by Matt Renkema
Didn't have any inventory, I understand suppliers are struggling, so said I would buy what they had in my size. I had bought Redwing boots for 15+ years. Sales associate was quickly not interested in helping me. Promptly left me standing when someone else came in, just said bye thanks for coming, Didn't care to help me choose a completely new line of boot since they didn't have my usual and told me it would be 6-8 months to get anything in my size.
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January 2022 by Colin VanHeukelom
I just want to take a minute and say thank you to one of the guys at this location. This gentleman's name is Ed. I walked in there with a problem with my boots that I bought back earlier this year. Ed helped me out no hassle at all.
