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December 2023 by Bob Timmer
First of all, I love your products. Myself, wife and kids all wear Puma merch. That being said, I went to the local store at Tanger outlet this morning at 10:20 and the doors were locked, but the lights were on. Your website states a ten o’clock opening and stated the store was open. Forgive me if I’m incorrect but I couldn’t find any signage that posted hours. Went to the store across the mall and asked if all the stores opened at ten. She said yes. Waited around until 10:50, still not open, almost an hour after the store was supposed to open. Tried calling the store but the voicemail mailbox was full. Drove back home. I went back at noon and the store was open, talked to the manager, she was very apologetic and I appreciated that. I wouldn’t have been so upset if this was the first time it’s happened. During or around the pandemic, store hours were wacky for everyone, so we gave you the benefit of doubt. When I went back the mall was busy for the holidays. That’s why I came first thing in the morning because I had a simple transaction that should have taken 5 minutes but ended up taking close to two hours of my time not to mention the gas chasing back and forth. I will be contacting Tanger in the morning. I’m trying to understand that good help might be hard to find these days but you’ve got to be kidding me.Just for the record I’m 64 years old dude and this is my first ever emailed or snail mail complaint letter.Sincerely,Bob Timmer
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June 2023 by Jason
Great deals. Better prices on clearance items than the official website.
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May 2023 by Ben “Benny” Lafferty
I rolled in this store on a Tuesday morning fairly disheveled and in my "lazy day" sweat pants. I was still greeted by the employee and manager. The manager also took the time to help me find several pairs of shoes. He was polite, friendly and knew exactly the shoe I wanted. I left with 2 pair...the one I expected to get and a pair I just couldn't resist.
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May 2023 by Lyssa Marie
The sales clerks were very helpful, even when the store was closing, they stuck around to make it a great experience ❤️
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April 2023 by Kinga W
Super friendly personnel, we walked in 10 minutes before closing and they were super helpful, taking down boxes, checking inventory, even offered to stay longer if needed. Selection of clothes, shoes was great too.
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March 2023 by Terry Baugh
Great staff here - always very helpful
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January 2023 by Maria Willoughby-Byrwa
Amazing customer service! It’s a real shoe store that staff help you find the right shoe and fit based on your needs, a rare find these days! The staff member helped us and checked back on us as needed. I will definitely go back vs. the other similar stores at Tanger for this reason.
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November 2022 by Sandra Toombs
Matt was amazing ? he offered my niece and myself many options that were best for our needs. Rockstar status ? thank you
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November 2022 by Reem Hattar
Rude sales person. Talks down To customers. Not coming back.
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July 2022 by Sandi Andrews
If you have a hard time finding shoes that fit wonderfully the first time you put them in try PUMA!!!!
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June 2022 by Chris Edwards
Super helpful! Chris, the store manager was fantastic and super friendly. Of all the Tanger stores, this is some of the best customer service we have had.Also, their selection was really good as well. Very happy with our trip!
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May 2022 by Rina Risper
Sam was the best. I have been waiting so long to visit! The customer service was excellent and not overwhelming. I cannot wait for my next visit.
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March 2022 by Damir “Grof” Kesar
Looooooooove the Puma outlet store, I but Puma and Adidas sneakers almost exclusively, more Puma than anything else. I have been a lifelong fan of Puma over the other brands ever since I put on my first set of Puma soccer cleats some 30 years ago. Now that I am getting older though I am no longer all about the newest and greatest so having an outlet store that has "last years" models at a very nice discount within 10 miles is absolutely awesome, I used to have to drive to Birch Run outlets for the Puma outlet.
