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June 2023 by Chris F.
Always great service, enjoyed working with them on custom pieces. Highly recommend ...
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April 2023 by Kenneth Ramsey
David and Isabelle were awesome! Isabelle was amazing to work with on a daily basis. I'm out of state, so communication was really important. Isabelle responded quickly to all my inquiries, and she kept me informed through the entire process. She helped me secure the setting design I was looking for in our engagement ring while working with her suppliers to get me exactly what I needed. I can't say enough about how pleased I am with this transaction. Thank you Preusser Jewelers! I will definitely bring you more business!
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April 2023 by Marlee B.
Review We have been to Preusser for multiple services, and every time we have the best experience. They've helped my mother order beautiful custom jewelry and appraise and trade in our inherited family pieces. We went in recently to pick my fiancé's wedding ring, and he had no idea where to start (chronically bad at making decisions)! Isabelle took perfect care of us, made great suggestions, and allowed us to explore their inventory to find the right option. She is deeply knowledgeable, passionate, and patient. We came back a few months later to make a final decision and purchase, and Isabelle had notes about everything we liked, his measurements and favorite style from our original visit! My fiancé was immediately able to make a confident decision, and the purchasing process was easy and turnaround time (with custom engraving) was great. As a bonus, I finally got my engagement ring appraised and fitted so I could insure it and wear with comfort! I live in Chicago, but we will continue to use Preusser exclusively for our jewelry needs.
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March 2023 by Tom Vandermeer
They work for the insurance industry and won't give you a broke down qoute that tells you all the steps that are taken to get a ring finished from start to finished product. It's always a about cost so they can collect the rest from the insurance company. Other jeweler gave us a step by step quoute. Very disappointed that this happens to paying customers.
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March 2023 by leslie bice
They did a great job on my diamond replacement. Better than original. Isabelle is very nice and knowledgeable. They have our business . Thank you
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February 2023 by Max Rispler
It’s taken me a while to contemplate writing this review. I never enjoy writing negative things, but I also believe people should hear my story. I feel very mistreated and inappropriately shamed by the staff at Preusser Jewelers. This was my second purchase at the store back in the Spring of 2021. I had been in a long term relationship and was ready to take the next step. It took me a few weeks to come up with right setting and stone, but I landed on an emerald cut diamond ring at Preusser Jewelers. After paying for the ring, I had the store keep it safe before getting engaged. Long story short, the relationship fell apart in June of 2021, and I was now stuck with what to do. First off, I had to try to haggle with the staff to figure out the price to sell my ring on consignment. They never offered to work with me and take the ring back since it was already in its setting. I later found out from other jewelers that they could have done that. After a few months of the ring not moving on consignment, I decided to take it to another jeweler. When I went to pick up the ring that I paid for, the last thing that was said to me as I was walking out the door was “Maybe next time you should be a little more picky.” That was referring to my previous relationship that I was already mentally damaged from. Very disappointed in the treatment by their staff and understanding of the situation. I do not recommend shopping here.
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December 2022 by Annalea Pasternack
We visited quite a few stores in the area, but chose to work with this jeweler. They were immediately warm and welcoming to us, had great communication, and they worked with us on a few different occasions to narrow down the selection. They provide great service and have beautiful options for engagement rings. Deb was wonderful to work with and now I have my dream ring!
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September 2021 by Tisha DeGiulio
I went into a different GR local store to get my engagement ring “fixed” (they actually made my solitaire crooked and nicked a prong) so I went to Preusser Jewelers, and I’m so impressed!! Debra is so sweet and easy to talk to, she listened to my concerns and made the process so easy. I went in 6 days later, and my ring is spotless!! The gentleman there is just as kind as Debra, and again he made it a very quick and easy process. My ring looks brand new, blindingly shiny, and you’d never guess there was ever a nick in the prong! Thank you so much!! Will be purchasing my bands from here.
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August 2021 by Megan Smith
I cannot thank Caryn and Deb enough. We got my engagement ring from them and I could not be happier. They both dealt with me when something (completely out of their control) went wrong on my end, and calmed me down, and fixed everything right away. We ended up getting another diamond necklace as well as my engagement ring and they made the process so simple and easy. They got me the diamond(s) I wanted, let me choose from multiple ones, got me different settings to try for my ring and necklace. Just truly went above and beyond.Caryn was my main point of contact and I am just so thankful for her. Deb was my emergency call when things went wrong on my end (again, nothing they did wrong or within their control). But she calmed me right down, told me what I needed to go and got the ball rolling to fix everything.Caryn jumped back in and got my diamond fixed up!Just truly really really thankful for them. I now have an absolutely gorgeous engagement ring and a beautiful diamond necklace that we will cherish forever (and have quite the story to tell of them).Thank you Caryn & Deb!!!
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August 2021 by D K
I have been a customer of Preusser Jewelers for 30 years. I have purchased jewelry and have had custom jewelry made. I have had a beautiful medical bracelet made with engraving on the back and now am going to call to see about getting a medical necklace done. :) They have incredible patience and class and are never pushy. They help you pick out what is in your best interest too. When I think of Preusser, I think of the "class" of downtown Grand Rapids. Need I say more?
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May 2021 by Molly P.
They were not clear, informative or patient. I don't like the ring I have now, which is an awful feeling.
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March 2021 by Unknown Unknown
I would not recommend this place for an appraisal. I wanted to get my grandma’s ring appraised and resized so that I could wear it. This was the first jeweler I went to. The short, dark haired lady told me that my ring was white sapphires and had a large synthetic dark red stone. She then went to her manager to ask for his/her opinion, which she came back and said her manager agreed with her appraisal. I went to two different jewelers after this because it did not sit right with me, both jewelers after this told me it was a garnet center stone with diamonds around the outside. Will not ever be going back to Preusser or recommend it to anyone.
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January 2021 by Laura McMurry
Dave's patience, expertise, and kindness helped to create a beautiful one-of-a-kind necklace with stones that had a great deal of meaning to me. He definitely went above and beyond to make sure I was pleased with the outcome. My experience could not have been better. Thank you!
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January 2021 by Nicki Sparks
I had some gem stones given to me so I took them in for some ideas. I worked with Dave and could not be more pleased. He had great suggestions. Work was done in a very timely manor. And now I have some beautiful jewelry! Beautiful store, great service, very nice people!
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January 2021 by Richard Cook
Excellent variety and collection. Very helpful staff. Craftsmanship is excellent when repairs needed.
