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November 2023 by Mike Scherer
Katelyn Cooper, did a super job assisting my wife and I in a multitude of needs, including opening a new account near closing hours. She kindly stayed late with us to make sure we were taken care of and everything with our accounts was in order.
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June 2023 by Gloria H
This place will screw you over and over!!!! They will trick you with the (available balance) and (actually balance) whatever it takes to take your money with false transfers and overdraft fees!! Highly DON'T recommend.
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June 2023 by Thomas Moore
I have been with this credit Union over 40 years and they are the best I recommend that everyone come over to prefer credit Union and take in take part of this credit Union they are the best and get with Angel ? and let them and let them know that Mr marvelous Saint Charles Sir Charles that way
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December 2022 by Jeffery Shupe
My debit card was flagged for fraud last week. It was so overwhelming because our family was already dealing with another issue, and this situation was very upsetting thinking someone had used my card.When I arrived at my Grand Rapids branch, Monica H waited on me, and immediately put me at ease. She issued me a new card, walked me through activating it, and made sure everything was working before I left. Monica went above and beyond, and I left feeling so relieved.
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October 2022 by Jason Goll
Miss 1 payment and they repo, even if you can immediately pay. Trash Bank, trash employees, with no morals.
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July 2022 by Toni Edson
I have always had prompt and friendly service at this credit union. I have been a member from 1972.
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July 2022 by Charles earley
I've been in multiple times and was fortunate enough to be greeted by Monica H. She was also more than patient with me during a difficult transaction. The staff is always friendly, enthusiastic and helpfull.
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June 2022 by Alex H
I came in with a long list of requests: help with a recent mortgage refinance, help with merging two accounts with different primary account holder names, help with the mobile app, help with an expired card, help with auto bill pay... I was a problem. Anna L never even hinted to any impatience as she spent 45 minutes sorting out every question I had and always suggesting the next step to go beyond my immediate questions and ensure I was well prepared to manage ongoing concerns. I could not possibly have asked for friendlier or more knowledgeable assistance.
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June 2022 by Judy Hakala
(Posting for Barb M) always friendly, courteous service from the tellers and other agents. Monica H has been especially helpful - goes out of her way to provide the best service and always with a smile.
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June 2022 by Kris Vander Boon
I've been w/Preferred CU since they opened and I love going in and seeing all the cheerful tellers. They are trained WELL. Thank you.!!!Victoria was my teller today.!!! Merci'
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June 2022 by Aleta Lung
EMPLOYEE MONICA HAWLEY WENT ABOVE AND BEYOND FIR ME TODAY. IF I COULD I WOULD GIVE HER 7000 STARS. BEST CREDIT UNION EVER. THEY KNOW YOU BY NAME. I WOYLD NEVER BANK ANY WHERE ELSE. ?ALETA LUNG
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June 2022 by John Mason
I stopped in the Sparks Branch with a special request. Monica was able to take care of me right away. Above and beyond customer service!
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March 2022 by Hulahoney 70
Like a home away from home, this is my 'preferred bank'! Professional, knowledgeable, and friendly. Quick, personable service. Monica reached into her purse and traded one of my quarters for her 2022 Maya Angelou quarter for my little girl's quarter collection. Just above and beyond!
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January 2022 by Katherine Frankenberg-Sterling
If you need assistance with a loan, ask for Dina, she's fantastic! Great options, great rates and customer service on A+++++ level. Will be back in the future in case we need more financial assistance FOR SURE!
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December 2021 by Michelle H
I have been banking with this credit union for 30 years and have always been happy with their services. Recently we experienced an issue with an account outside of, but linked to, our bank. Angela S helped us and was absolutely phenomenal to work with. She was exceptionally knowledgeable with what needed to be done and her customer service exceeded my expectations. Thank you Angela for helping me through this difficult situation.
