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February 2024 by Rhonda Hall
Had our puppy in there for socialization opportunity. Staff were not busy, but had no interest in her. Could've spent the $60 in supplies better elsewhere.
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February 2024 by Cassius
Shop was pretty messy when we came in and we weren't really greeted. It was more of a "why are you here" type of attitude with a couple different employees. Probably the least welcoming environment I've ever been in.
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February 2024 by Debra Bliss
This place is always very friendly I go very far in between visits like maybe once a year if I'm lucky but when I go there are always friendly and ready to help!!!
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January 2024 by Ashley Clark
There is absolutely no reason that a line should be forming and customers see 2 able bodied employees at the front of the store yet the 2nd employee is standing at her register holding/petting a kitten. Even after the cashier assisting customers asked her what she was doing (as in why are you not jumping on a register and helping) she says "well, she was crying for me and wanted me to hold her" as myself and my toddler and 2 other paying customers stood in line waiting as the customer with the cashier was filling out a form for why she's never received her free bag of dog food. And I understand these cats are caged all day in your stores and they need human interaction BUT keep in mind I spent almost a half hour in your store and this cashier brought the kitten out of the cage right as me and my toddler were looking at the kittens, this was when we first entered the store. So she had plenty of socialization and "loving on" with the cashier. The cashier needed to address the human customers instead of being more interested in the cats. I've worked in retail and customer service for the last 15 years and never had I experienced someone with such a disregard for their customers. It was like we didn't matter at all. The kittens were here only priority. Is this a job role you offer at your store? An employee that is only employed to play with and pet the caged animals? Maybe I am missing something here?? I've been to other Pet Supplies + locations in the greater GR area and I have never experienced this. The cashiers working the front of the store always hopped right on a register to help out when a libe started forming and/or if the customer at check out was getting assistance with a more lengthy issue, (like the lady who was filing a complaint about never getting her free bag of dog food). I just wanted to make everyone aware that they may have to really wait quite a while before they actually get help at this particular location.
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January 2024 by James spriggs
Found product I was looking for fairly easy
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January 2024 by Gilda Sorenson
Great store! Friendly, helpful employees and lots of assortment of dog treats, toys, food and services.
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January 2024 by Rich R
Get your pet supplies here!
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January 2024 by Kimberly
Excellent service curbside. Always courteous and friendly.
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January 2024 by Michelle Conklin
The staff is friendly and helpful. There is a wide variety of merchandise and brands.
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January 2024 by Casual Strategies
I used to shop here when I had a cat, the staff always helped me find what I needed and I haven't had a pet since their sign changed from multi color to solid green but considering they're still lively means that the store is still a great place to find things you need for your pets. I still get coupons and discounts mailed to me from here, so always a good sign for savings.
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December 2023 by Marla M.
Took my Shetland Sheepdog in for her first professional grooming. Groomer Lindsey was lovely to work with and did an amazing job with my pooch!
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December 2023 by Tony McHattie
Pet Supplies Plus has a wide array of delicious cat food and has numerous other products for animals at reasonable prices. The items in the store are well organized, and the environment is clean.
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December 2023 by Sheena Simmons
I enjoy coming here. The staff is friendly, and knowledgeable. The newly remodeled store is beautiful and they added pet wash.
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November 2023 by Zaiah Oke
Greetings everyone!I’m a newer pup/dog parent. As any dog parent, they want the best for their loved ones! I HIGHLY HIGHLY recommend and encourage you and your pet should visit this specific Pet Supplies, because this store ran by Kurt and operated by very well professional staff! I love bringing my pup to this store location, my dog gets excited as I am about to pull in because we both know when we shop here, I have family oriented staff ready to help when needed, share honest feedback on brands, stuff for our pets. They greet you with a smile, offer their knowledge and support. Kurt has the best attitude about running this store and I’m am honored to make this my go to store for me and my pup!
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November 2023 by Rob Schoonmaker
Overall good visit. Came for a select product found it, purchased it, left. Passed by 5 employees from entry to exit and the only one who spoke to us was our cashier. Would have been nice to get a how are you or can we help you but my guest service standards are low now days.
