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“My family and me all take our birds to casa and they get the job done our birds love it when we take them there and they enjoy the ride there workers and very kind and not rude at all my family owns 2 cockatiels 1 Quaker and 1 African ring neck and 1 Mexican conure and they do a very good job trimming there wings and there beaks I suggest casa la parrot to everyone I know who has a bird around the area”
“I must say, my favorite girl for all inquires for my 7 animals, 4 cats , 3 dogs, 'BROOK' at NORTHLAND Dr location. She is always way over the top to help me with all my needs! Great personality, and so so helpful ! I'm so glad she's still at this location and she seems so happy working here !”
“Just wanted to say I have always had a great experience here with the staff. They are a great group of people. My young son and I went today and he is obsessed with the reptiles and fish. A staff member by the name of Kat noticed this and offered to let him see a Halloween crab he was interested in. Even though we were not looking to purchase. Very cool! It’s little things like this that makes me a returning customer.”
10AM - 6PM
820 Monroe Ave NW #140, Grand Rapids
Pet Stores
“Staff was very accommodating towards my people aggresive dog.I had trouble finding someone who was willing to trim his nails and give him a full bath and blow out until I called one day to ask if we could try giving him a nail trim and grind.Very kind people who were willing to give it a go. My white german shepherds coat has never shined so bright before and I can't wait to make the next appointment.”
“Recently remodeled amd seems like it is twice as big just due to the new layout! Very nice selection for all your animals, but like most stores mostly caters to dogs and cats. Does have quite a bit for birds and fish too but only the basics.”
“Great staff! Self wash station was clean & has multiolr stalls. Good nail trimming. Fair pricing. Awesome selection of treats, food, and accessories. Pet friendly & doesn't smell like pee.”
“Honest review here - I DO NOT do my primary dog/cat shopping here. It is more occasional, don't need anything but dog/cat food. What this place deserves 5 stars for is the Pet Wash & Vet/Nail/Leash Training, etc clinics.We have 3 dogs, so the doggy spa bill @ $60+/dog is a little steep. They do 2 for 1 on Weds, get all three washed for 1/10th of the spa cost, and the best part is, NO MESS AT HOME!!We adopted a cat last year and needed her checked by a vet within a certain time frame. Everywhere close was 2+ weeks out for a new pet visit unless we brought her into emergency (more $$$). Called Chow Hound, found out another location had a walk-in clinic that day. We were able to get her a clean bill of health and safely bring her into our home.Support this business!”
“My pup and I love this place!! We go to Amaura's Paw Spa within the building and we absolutely love her! She's so detailed-oriented and you can tell that she genuinely loves all the animals that visit her! I feel that she charges a reasonable rate for all that she does and how much she actually cares for my dog! We have been a regular customer for nearly 3 years! We are so happy and recommend her to everyone we know!!The building has recently been renovated into several single pet grooming businesses. There is a really nice sized parking lot in the back, pretty easy to get to from Lake Michigan Dr.”
“I bought 2 ferrets that were bonded from here and they gave me all kinds of stuff to go with them because they were the only ferrets there. The people were so nice. I would definitely recommend it and even possibly go back and purchase again.”
“Some items are a bit overpriced but it is convenient and sales are pretty good.—> TIP: dog washes are best do-it-yourself in town.—> TIP: dog wash closes half hour before store. Call ahead & ask how full they are; it helps!—> TIP: treats, brushes, combs, & nail trimmers are available for the bath (towels & forced air dryer also).”
“We've been bringing our large Aussiedoodlesfor about a year and couldn't be happier. Have recommended to all my friends and family in the area. Prices are great too!”
“Terrific customer service!
Damage to a rod requiring warranty service brought me to this Orvis location.
Prior to my arrival I had worked the online preparatory steps for warranty repair. Some how (probably my error) the invoice ended up showing two rods for repair and a potential double charge. I figured I would address this at the store in person.
Jake and his teammate (sorry, didn't get his name) were great from the moment I walked in the door to the shop. They were friendly, listened carefully to my concerns and knew how to get the situation handled. Jake assured me that the transaction would be ok and committed to keeping me in the loop.
Sure enough when I got home, later that afternoon, I had been cc'd on a communication from Jake to the Orvis customer care team. A subsequent communication, the following day, to me from Orvis customer Care put me at ease that the transaction and repair would go smoothly.
Thank you Orvis, and specifically Jake, for seeing that the little things and communication were handled well.
I am an appreciative customer.”
“Staff went above and beyond by doing the research to make sure I had the correct product for my new pet. Everyone was super kind and it was an awesome process getting set up with what I needed :)”
“They almost made me feel guilty for adopting a "difficult " dog. I understand they want to make sure it's a good placement and that I fully understand what I'm getting myself into, but when I said I would take him, the counselor kind of threw up her hands and said "ok! But it's going to be months before you can pet him or do anything with him!" I adopted him anyway and 2 weeks later, he is adjusting nicely...goes for walks, is home trained, sleeps in his kennel...and let's me pet him and give him kisses.”
“Stopped into the store to buy a heat lamp for a bearded dragon yesterday around 4pm and when I say it was such a pleasant experience it really was!!! I wish I would have gotten the Ladies name who helped us, even while she was training a new employee because she was so so so nice! She was helpful, full of knowledge of the products in the store, and honestly it was just such a top notch customer service experience!! Give her a raise, she’s amazing!!”
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“Your Pets Naturally is THE BEST! The staff are amazing and so kind. You can really tell they all truly care about you and your furry friends. Kristin and Mersadi's have been such a blessing. My dog Dexter started having seizures late last year. I was getting no answers from my vet as to the cause and with everything in media and the articles about otherwise healthy dogs starting to have seizures, I made the decision to cut him off the Purina Pro plan I had been feeding him for over 3 years and made it a goal be more educated and intentional about what treats he has and even medications and supplements he takes. I had no clue where to begin with changing his diet and just overall making changes to is health and wellness. Mersadi's and Kristin were beyond AMAZING helping me on this journey. I couldn't recommend Your Pets Naturally more. I truly feel so at ease knowing any product, treat, supplement etc I give Dexter is safe and is the best of the best for him.”