-
April 2024 by Kaitlin Essig
Very helpful! Came in with a package that needed to be shipped but didn’t know the best way to go about it. I was helped right away and they were able to find the best and most cost effective way for me to mail my package. Process was easy and enjoyable!
-
April 2024 by Michael Odea
I had a frustrating experience at this Pak Mail. There was a FedEx package delivered here for local pick up. I came in with my ID and requested the package. The guy working there (middle aged guy, Jeff maybe?) looked at me like I was crazy and told me that’s not a service they provide. Confused, I made sure I was at the right place and that this location was a FedEx Ship Center, which it was. The guy was adamant that my package was not there regardless of even checking. I understand that they have systems in place but I was the ONLY PERSON in the store and he didn’t even glance at my ID. Just told me that my package wasn’t there. I felt like an idiot for even asking a question. He asked me for a tracking number which I was unable to provide at the time. Ok… try again tomorrow with a tracking number.Get a different associate this time, younger and nicer guy. Ask him the same question, I’m here to pick up my package. He takes a look at my ID, reaches 2 feet over to where the package was, and said here you go. Wow. My Package was literally just sitting right there within arms length. Thankfully this person took the 3 seconds to help me out.
-
February 2024 by Sheri Tower
Super helpful staff!!!
-
April 2023 by A Hartman
Jeff was super helpful with shipping out a last minute package!
-
February 2023 by Angie A.
So, I drop packages off about 3-4 times per week. It's a great location and most of the timethe staff are friendly once you're inside but I can tell you not one time has anyone ever helped open the door or anything. I was struggling to get in and four staff were just sitting there. Never offer to help or anything. Super rude. I'd you're not busy help customers out.
-
December 2022 by Nikki Wall
Fabulous service in shipping a painting to Seattle wa
-
November 2022 by Sherif A. Fahim
Excellent service! Helpful staff
-
October 2022 by Mike and Jan Biferno
Jeff at Pak Mail did an outstanding job shipping a collection of household items for us to the West Coast. He was able to consolidate dozens of odd shaped items into fewer manageable packages at a more affordable price. Best shipping experience I've ever had.
-
October 2022 by Andrew Felten
Very helpful and they had a lot of options for shipping multiple packages and large letters.
-
April 2022 by Brent Smith
Jeff at this Pak Mail location created a fantastic crate for a large framed picture I had that will be shipped on a semi across the country. It’s built solid, he used high quality wood and he had it done quickly. Jeff was knowledgeable and fast to respond to my several inquiries. Highly recommend
-
March 2022 by Justin Kyllo
2-star - The friendliness of the staff was excellent, as was the process. Where they fell short was the service provided. I wanted an envelope 2-day shipped to a PO Box. The service suggested, by them, was FedEx. After a two (2) week process, the package was finally delivered (FedEx apparently can't deliver to PO Boxes). I understand things happen, but if you are going to provide a third-party shipping service, the personnel and/or software should understand the rules for picking what service.Original Update: The owner called, apologized, and offered a refund; I appreciated the sentiment and explicit ownership of the mistake. 4-star for the shipping oversight.
-
January 2022 by Andrew Rosenberg
Don't go here if you want to send a fax. In fact, don't use any PakMail location if you need to send faxes. I went to the Plainfield location a week ago to send a fax and assumed it went well. Turns out the recipient never received it. I went there again today to send it but now their machine is broken. "Oh well, things happen I guess" I thought. They kindly recommended I go to the Knapps Corner location (this one) to try to resend it there.I tell them what happened when I arrive their and they tell me that they are related in name only and therefore can't honor any warranties on service from the other location. I must add they were extremely rude about this and really made me feel like a bad person for even asking.Of course, I end up having to pay full price to send the fax anyway, all the while being made to feel like an ingrate for even asking that they resend it for free.Worst part:Cost per page of fax is $1 (ONE DOLLAR). That's crazy expensive for a service that costs them cents per page.Don't go to Pakmail if you can at all avoid it.Fedex and UPS locations offer much lower cost faxes (often $0.10 per page) and they're actually nice about it too.
-
November 2021 by Xiuxia Wang (Kimberly)
I came the store for a Notary service. Greg is super helpful and patient with the closing documents. I want to give a 10 star for what he has done.
-
December 2020 by Xiuxia Wang
I came the store for a Notary service. Greg is super helpful and patient with the closing documents. I want to give a 10 star for what he has done.
-
October 2020 by Henry Spry
Great Service!!! I was given terrific service on my trip to Michigan. The process was very easy. I even came back to use them again because of how great and easy the service was. This location was great. Use them for your shipping needs.
