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December 2022 by Nate Gravelle
Nobody was wearing a mask. quality experience, couldn't recommend it more.
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October 2022 by Carrie C
I have been going here for the past few years, sending things to my daughter in college and out of town family. They are always so helpful and make the labels for me - completely painless process!!!
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September 2022 by Douglas Brune
Pak Mail provided a quick and efficient service to retrieve an item left behind at a hotel. As a frequent traveler, I had inadvertently left a pair of prescription glasses behind at a Grand Rapids hotel. The hotel recommended coordinating with Pak Mail to retrieve them. After calling Pak Mail, I had my glasses quickly shipped to my home. NICELY DONE, Pak Mail!
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September 2022 by Shirley Schuelke
I would highly recommend Pak Mail for all your shipping needs. I had 2 40 pound boxes that were time sensitive in order to get my full refund. Kyle, the owner, was able to come to my house at 10:30pmTo make sure they were scanned into the FedEx system on time. Then Kadie was able to track the packages for me, so I didn't worry about it.God Bless You all.Thank You, Sincerely,Shirley Schuelke
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August 2022 by Kaitlin Wood
So helpful when shipping 50 boxes all at once. Created labels for all of the boxes for me. All I had to do was pack everything up and provide a list of addresses I needed them to go to. Thank you so much for saving me soooo much time!Also love that they can compare pricing between UPS, FedEx, and USPS to find you the best option for your needs.
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April 2022 by todd porter
So very friendly and helpful. My problem is with Google at this point. I asked for a ups store. They may ship things for ups. But they are not a ups store. They were nice enough to tell the actual closest location for a ups store.
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March 2022 by Anne MacLaren
I have always had a fantastic experience sending my documents here for printing. Best copy/print shop I have ever come across.
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November 2021 by Cathy A.
I always find the employees friendly and I don't have to wait long as opposed to other mail service places I have been to that are swamped. I find myself here often as it is close to where I live. I'm very thankful because it is so convenient for me.
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November 2021 by David Wilson
My personal experience with this Pak Mail (PM) has not been good. I had trouble with a FedEx package not being delivered (with a tracking number). I was told by FedEx to contact PM because they initiated the delivery. I stopped in and was impolitely greeted by what seemed to be a new staff member. He told me that it wasn’t their responsibility and that FedEx is giving me the runaround. However, after insisting on speaking with the manager, I was finally able to get a refund. The whole experience was terrible. Granted FedEx lost the package and wasn’t helpful, but this PM made it worse with their terrible customer service.
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September 2021 by Susan P
The individual behind the counter was not wearing a mask. There were no social distancing. No separation of clean or dirty pens. Appears they have not taken any steps to help prevent the spread of a disease that could kill me. Great job showing you care about your customers.I also don't want to hear some BS excuse that just because it's optional it's okay for your employees to not wear a mask. If they can't wear a mask they should not be working. You are putting your customers lives in danger.
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September 2021 by GRE Grand Rapids Embroidery (GRE)
Adore Steve, really do! However, I've been using the PAK-MAIL at Knapps Corners. Everyone wears a mask, and they have the distance charted out while you wait in line. Wednesday afternoon, I decided to give the Northland Drive store another chance. The girls working behind the cash register, NO MASKS. Told me that she has a medical condition. What a drag. But I can't support a place, that doesn't support the lives of the citizens it serves. Won't be back. It really bums me out to see them taking this approach.
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June 2021 by Sue O'Brien
The Pak Mail staff member did an excellentand efficient job of setting up my Pak Box.
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June 2021 by CJ B
Great company. Friendly staff. Steve is the best!
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April 2021 by Kehly Hales
Every time I go in here, the employees are EXTREMELY and genuinely nice. One man is always smiling and extremely pleasant. I am so thankful this place is near me as it makes my shipping errands much more enjoyable.
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April 2021 by Ed Horock
Great employees!! Always super helpful and nice!
