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March 2024 by Amy H
Customer interaction is amazing. Phone scheduling isn’t very accurate but pricing is decent.
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March 2024 by Kelsey KINE
Brought my vehicle in for break check after my rear left was smoking. Called the Jenison location that I typically book through and they were unavailable for next day. Totally understandable. It was Friday night at 6PM, right before close. They recommended this location, I called, and got right in for next day, 730AM. Brought it in, had it done So Fast, and I picked it up before they closed. Such wonderful, friendly staff. Richard really took care of everything and helped me understand what happened with my vehicle.
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March 2024 by Kara Ratcliffe
We found this place online and just walked in on a Saturday and were able to get an oil change and 4 new tires put on with no problem. There were some people in front of us that were having their vehicles worked on so we had to wait a little over an hour, which wasn't a problem because we had another vehicle and could do our errands around town while the work was being done. But truth be told, even if we had to wait there, that would have been fine; it was a pleasant surprise how quickly the work was done! Especially since we were a walk-in. The lady behind the desk was very friendly and helpful and was able to get everything set up quickly and efficiently. We enjoyed talking with her! And everybody who worked on the car seemed to do a good job; we have no complaints. After just one visit, I was impressed and will definitely want to take our vehicles there in the future.
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February 2024 by Erin And Chad
Guys were super helpful and didn’t price gouge me. Got me in and out same day, explained everything and let me know they checked my vehicle over. Definitely will be back and appreciate the service.
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February 2024 by clear as water
Great! Always great customer service!
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February 2024 by Marv Carlson
I drove 180 miles to Grand Rapids for training with my new job. My car broke down half mile from this shop essentially leaving me stranded. I hobbled my car to the shop and Jeremy got me right in and lifted my car on the hoist. After quickly diagnosing my issue, Monro fixed my car and had me back on the road and headed home by the time my training was complete. I highly recommend this shop.
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February 2024 by Leasa Holton
They were very friendly, completed repair very quickly and the faster oil change I have ever experienced and fix a tire with nail in it in 15 minutes.
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February 2024 by avril7786
Thought I had a bad bearing but it was a reader and I made an appointment and they fixed them 1st thing before I had to go to work and I made it on time ?
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February 2024 by Chad Chaning
Got a flat on the way to work. Car was in the shop and off the ground in 5 minutes. Was given a professional recommendation and zero pressure when I decided to go budget friendly. Friendly, kind, and helpful communication. Will recommend and keep in mind for my own work in the future!
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February 2024 by Torriejhnbvftexxbtz kkg Hamm
Very friendly and knowledgeable
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February 2024 by Rae Gonzalez
I was truly impressed with the service! I had an idea what the main issue I went in for was, which they did confirm and diagnosed what else was happening, no big surprise. They got my car in and taken care of in just a couple hours the day before the big blizzard here. Did I mention I was a walk in? I also got the repairs financed… …talk about a lifesaver! I will and already have recommended this Monro to family and friends. I’m grateful to have found a mechanic I deem trustworthy, skilled, and reasonably priced.
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January 2024 by Jeanne Wright
Always great service!!
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December 2023 by Meaza Love
Went to get a slow leak checked out and ended up with an even bigger leak after just getting it checked/looked at. I am convinced they made my leak worse. At first it was leaking slow to where the antifreeze would take a whole day to leak out but after visiting this location I put more antifreeze in it and it poured straight out, which it didn't start like this. I only wanted one thing fixed, the leak, they tried to charge me $1000 to fix everything wrong when I stated multiple times I only wanted the leak serviced. Not very cooperative and did not service me because I didn't want to pay more for things I didn't want done.
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October 2023 by Marquinn Shamsid-Deen
They tell you one thing and it’s another. Rich is the guy that tells you everything wrong with your vehicle is a person that wants to just collect your money. Untrustworthy shop don’t recommend this place to anyone waste of time and no customer satisfaction at all. Should be shut down. Easy way to get certain car problems ADDED to your car. Worst shop I’ve been to in a few years. Very sad
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October 2023 by Geo Nich
Excellent, prompt service. Even came in under the estimate by fixing what needed to be fixed instead of what another shop said I needed. Thank you
