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“It’s not often I’m both impressed and surprised, Zac runs a great operation downtown! Good prices, knowledgeable, and friendly. Great selection of electronics, if you’re ever out and about downtown during the day, give him a visit.”
“I came in to the store on my sister's recommendation (she listens to them talk tech on the Justin Barclay's radio show) and I was given great service in restoring a good portion of my lost photos from Windows. They gave me great advice all the way thru and were very thorough in their forensic scanning of my photos on my hard drive. The staff are smart, patient and kind.”
“Andrew was amazing. I called ahead as the app said the phone i wanted was not available for pickup. It was so i headed right over. Had a great customer service experience and got both the devices i wanted without the wait. Andrew was also very honest about thing he didnt know, such as wireless charging, and went to look it up for me to ensure I had the information before I left the store. It was one of the best wireless experiences to date!!!”
“Every time I come here, John is usually the one to help my family and I. He is INCREDIBLE to work with! Very fast and knowledgeable at his job, and fun to talk to as well! 10 stars out of 5 for John”
“Wonderful place to go to, they take care of you immediately if it's possible. The gal here, very intelligent and knows what she's doing. Good place to go.”
“Joey thank you again for all your help!! You have restored my faith in humanity you are an amazing human being :) after so many issues with getting the credits we were promised you saved the day after 2 weeks of getting the run around with other stores and customer service! You found A solution and answered all our questions and we will be forever thankful for your kindness, professionalism, even when you were by yourself and were so extremely busy! You handled yourself with grace and greeted everyone with the most upmost respect! So please come to this store and ask for Joey he doesn’t work Thursday’s and they are closed Sundays so stop in on the other days he is worth coming in his knowledge is extraordinary and his customer service is spot on! So district mangers if you are seeing this you need to give him a raise he is such an asset to this company we need more Joey’s on this earth ? I will be sending everyone I know to this store!
5300 Northland Dr Ne is the address of this store”
“Bro, I swear to god. These guys are the best. They have been extremely helpful with finding me the best phone that fits my needs. These guys have been super helpful with any questions I've had and also treat me like family. I cannot recommend them enough.”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“Ahmad is the best representative I have ever had the pleasure of working with. I showed up just as he was closing and he stayed open to help me transfer my device because I was locked out of my phone. By far the best service I have ever received and I will never go to another store for any of my cellular needs!”
“I love the reception that I get from the people when I come to the store. They keep you informed on all of the deals they have and are very smart when it comes to doing there job.”
“This boost is one of the best boost mobile I ever been to. It's an amazing place great customer service and they go above and beyond to help everyone. Thank you Irene and julyssa”
“I spoke with lisa, and she was extremely helpful. She knew exactly how to take care of my needs. 10/10 reccommend this location. The store was clean, and the staff were all friendly and attentive.”
“My experience today was Outstanding, I'm so happy that I switched from Metro PCS to Boost Mobile. Yey, Mr. Muhammad helped so much, what a nice man and salesperson. I absolutely love my new phone, it's beautiful. Now I must learn to work properly.The best customer service ever. From the scale of 1-10 I give Moa a 10 plus. One very happy customer. Thank you Boost Mobile. ☺️?”
“It was on Monday for a phone call and the two girls were very helpful and incredible even though there were a lot of people...they treated me wonderfully...I will return very soon incredible service from Metro”
“Came in this morning with what I thought was a serious problem but Jordan fixed my problem in no time. Extremely knowledgeable and professional and cannot thank her enough. Outstanding!”
“Tony and Colin are the sharpest tech guys I've ever met. These gents not only know everything about technology, they were patient with me and taught me how to do everything I needed. Helped me get wifi too”
10AM - 8PM
2017 Division Ave S, Grand Rapids
Mobile Phones
“The people are very nice, but one girl in there keeps looking at me and everyone else like we were stealing. She's the girl with big braids in here head. Watch out for her She's mean.”
“Marcos is an exceptional person. I am having the toughest of times. Day as well. Not the politest nor rudest but one of those days. He was very caring outgoing. Helped me calmly. Answered all questions and went above and beyond. So glad I stopped in and am with this company thank you much. For doing above job station”
“Jorge is most definitely appreciate and should be recognized for his hard work. Gives competitive prices and always helps out regardless. Would recommend him for anyone . Friendly and honest”
“Nice caring person works there he helped me a lot at the Burton and Kalamazoo area he the dude to go to he will hook you right up the nicest person in the world I ever met”
10:30AM - 7PM
40 M.L.K. Jr St SE, Grand Rapids
Mobile Phones
“Very professional work. I came to activate a new phone switching from Boost. I wanted a specific phone but got a very honest deep meaningful opinion from Jade the worker there, and got an even better phone with good GB and camera quality. I got a good deal on the Samsung A21 and walked out paying under $100- case and screen protector includeddddddddddd . 10 out of 10 would recommend this metro store to my friends. Very caring customer service, genuinely wanted to help me & took her time getting me the best phone for me.”
“The people that Boost Mobile they're always really helpful problem solving getting bills paid helping everyone they can the whole crew that works there are pretty good people”
“I recommend MetroPCS at 800 MLK Jr. St SE to anyone looking to purchase wireless service for an existing cellphone, or to acquire a new cellphone with affordable wireless service. Marvin is a 100% straight-shooter and is super knowledgable; he went way above and beyond to help me. Absolutely Top notch customer service.”
“EDIT: The store is under new management, I stopped in to have this conversation about this service and they were super apologetic, took responsibility for the reps poor service and dealt with my matter expeditiously. If this is the service to expect in the future, 5/5 stars all around. The new manager, Joseph, is knowledgeable, personable and all about customer service. This will stay as my future service location. THANKS GUYS!”
“My phone didn't have any sound, so after reviewing the manual and playing with it for an hour, I went to Cricket on Alpine Ave. Maggie took charge of my phone and went to work. For over 20 minutes she must have tried any combination there was. Just about to give up, she looked into the earphone port and detected some lint balls on there. Well, a little pushing and blowing into the port, solved my problem. I am thankful for Maggie's diligence and patience. My positive experience is the same I had with your stores in Gaylord and Big Rapids (where Shannon took good care of me).”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
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“Colin and Tony are absolutely amazing at what they do, I've never met phone store people who were more knowledgeable, more professional or more fun. Hats off to these gents, they need a raise!”