-
November 2023 by Brian Kay
Ok, I never write reviews. But the experience my wife and I had at Sharpe Cars Mini of Grand Rapids was so positive that I need to write this one. Mike Miller, his manager and the team at Sharpe Mini showed a level of integrity and helpfulness I did not expect from a car dealership. My wife and I look forward to returning for future automobile needs.
-
November 2023 by Rick Schamper
Sharpe BMW & MINI of Grand Rapids provides unparalleled customer service as we’ve never experienced at any other dealership. They are friendly but not pushy, offer fair pricing for trade-ins, and follow-up afterwards to make sure everything is going well. The service department even sends a personalized video of their work as they do it!We will continue to return for future car purchases and recommend it highly - to everyone! Thank you to everyone at Sharpe!
-
August 2023 by dave levstek
If you are looking to buy a Mini, contact Shaun. He is extremely professional, knowledgeable and friendly. Shaun has a long experience with Minis can happily answer your questions and guide you through the process. He is a wonderful asset to the mini community!
-
August 2023 by Teresa Martinez
I would highly recommend it. The staff are friendly thorough and knowledgeableThanks for taking care of my car
-
June 2023 by David Patterson
Sharpe is certainly not the cheapest auto service I have been to but they are one of the best so I suppose you get what you pay for.Service commitments are made and kept. Technicians are skilled and professional. The concierge service is, just, superb.In particular, I call Mark Schurig who was great in handling my service. He was timely in communication with a relaxed professional style while being thorough and an expert on my (older) mini. He was a true pleasure to work with - highly recommend.
-
May 2023 by Jared Gipe
2nd Mini Purchase and another great experience! Shawn, Jason and Mary were all awesome to work with. Sharpe is the best dealership in West Michigan by far.
-
May 2023 by Anne Crandall
Shaun Waid at MOGR is wonderful. He is extremely knowledgeable about MINIs and makes looking for and purchasing a new car a fun experience. I have purchased 4 MINIs from him and have never been disappointed. Can't think of anyone else I would go to for a vehicle. Always have a good time when I visit the dealership.
-
April 2023 by Kenneth Vaow
The service department here is amazing! Whenever I need something done it’s a quick online schedule and then I just head on in when the day comes. Hand over the keys and kick back in their waiting area while they take care of whatever it is I need done. Excellent service every single time, no hidden fees, everything is upfront and presented accordingly.
-
April 2022 by Scott VanLente
made appointment 2 weeks in advance for a new key fob and passenger seat sensor to be recalibrated or replaced. Got there, checked in, and went to waiting room. After 2 hours I got my car back, no key, and seat wasn’t fixed because they couldn’t get it to do it. they said they washed my car but they didn’t because it was still dirty. And did a bumper to bumper inspection and told me all what was wrong with it. To top it off, my car ran fine and had no issues before it went there, now it’s in a power derate and I’ve got codes for a bad Turbo, wastegate and my valve cover bolts were loose. I stood at parts dept window for 40 mins before even being seen and they didn’t even have parts I was looking for. never going back there and if you value your car you shouldn’t either.
-
February 2022 by Dan Bullock
I enjoyed working with the folks at Mini of Grand Rapids. It had been a decade since buying my last vehicle and I was looking for something different in a car. I was greeted and worked with Shaun, who took me through a fact based no pressure conversation and demo about Mini Coopers. I have been driving my Mini for just over 30 days. I am a Mini Cooper and Mini of GR fan! :)
-
February 2022 by Kate Gutierrez
Wonderful people - thank you so much for all your help dealing with my warranty company. Lee made this as easy as it possibly could have been and went the extra mile in helping me out. Much appreciated, I will be recommending you to any seeking to purchase or service a MINI.
-
October 2021 by Joe C.
Direct and straight forward. They make sure you are content with your purchase without blowing things out of proportion.
-
September 2021 by Aaron K.
Michael Miller is an amazing sales representative at Grand Rapids Mini and treated me exceptionally well. He amazingly sent a car/driver to bring me in from Detroit area. Everything was on point from the condition of the vehicle on delivery to the paperwork in the F&I office. Grateful to get a new Mini from this dealer and look forward to working with their service team. Great Experience!
-
August 2021 by Easton DeVoir
My service appointment was at 12:00, I checked back in at 2:00 and they hadn't even started on my vehicle. They also didn't tell me a time when I could expect my vehicle to be done. They also had horrible customer service. Next time I need my vehicle fixed, I'd rather go to nearly any other mechanic. At least they won't charge me $100 to LOOK at individual issues on the vehicle.
-
July 2021 by Grace Allen
Bob Fairchild picked us up from the airport and was very kind and helpful in every way to help me secure my new car!!