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April 2024 by Jonathan B.
Do not come here for audio service. If you do be sure to take your dash out yourself first, or else they will break it. This tech broke my dash in my nice silver car. When I told him I noticed the cracks he tried to tell me that there weren't any. But after a few minutes into our discussion he admitted to breaking it, told me he didn't think it was a big deal and apologized. Dan told me he'd have one in a few days, since then he has not called, I have called yet he blows me off. All over a simple radio uninstall to install like come on. I pay for your service the least they could do is stand behind their work yet they don't even do that! I've been waiting for 3 weeks for a new dash, I call and I get "Oh yeah I'm getting right on it" or "oh sorry I'm real busy today." I really wouldn't go there in general all the audio stuff they sell you can get cheaper anywhere else. On the other hand if you like getting your dash broke and not paid for or replaced. This is your kind of place.
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September 2023 by Isabel Miller
Very disappointed in this place. I called ahead about seeing if I could get my radio installed and informed them on the phone it was halfway done we just couldn’t get it to turn on, guy on the phone said “no problem, bring it in” drove 40 minutes down there just for the guy to say he “didn’t want anything to do with it”. Either they just didn’t want to work and watch the metro cruise going on or they didn’t want to work on it since they couldn’t charge full price because it was almost already done. Guy sent us to their competitors who weren’t even open. I ended up fixing the problem myself so I didn’t need this worthless place after all but thank you for wasting my gas!
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September 2023 by Cyndi B.
I did not care for the customer service at the Plainfield location. However at this location it was great. Keven and the staff there are very nice. After my car was done, they had to go back and fix something. 5 stars if it wasn't for that.
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August 2023 by Randy Lloyd
Great Customer Service Thanks To Kevin and his Team For making my Day With New Stearo And Back Up Camera On My Truck Same Day Service
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June 2023 by Josh Hanger
Edit: This is a bummer of a review to leave, but I called up there asking for an appointment and was told that they "couldn't fit the van in the bay" but the problem with that reason is they installed the radio in the van in the first place. So I don't really know why they are refusing my business and it's a real shame. They installed my first stereo out of high school and I've used them ever since.The place has been there forever and it gets a bad rep because of the neighborhood it's in, but I've been going there for years and Dan is extremely helpful and really took the time to make sure I had what I needed
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June 2023 by TRUCKER RAN
Man I was like a kid in a candy store every bit of equipment you need to gain that sonic boom
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April 2023 by Jatniel Rodrigue lopez
The employee Harris is amazing at his job. As a regional manager as he is he has a lot of knowledge, my opinion is to give him a raise.He put me on two 12 inch subs for the right price and right customer service.
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March 2023 by Kevin Kish
Place is a joke. Do not trust what they say. Act all high and mighty like they are the only ones who know car audio. Insulting customers really gets the business. Figure out your lies beforehand so you don't sound completely uneducated.
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February 2023 by Scott Royce (singingscott)
I have done business with them before with automatic starters and was very pleased with the service and pricing. Late last year i asked if they would install a cd player in my 2018 Jeep Cherokee. The guy said he wouldn't sell me anything but if I got my own equipment he would put it in for me. Not sure what that was all about. Still. Had some good dealings in the past to make me wanting to keep coming back.
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February 2023 by Brian Terrell
Very happy with selection-price-installation. Third vehicle they hooked up. Will be back with #4
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January 2023 by Roger Knash
I bought a radio from this store last April 3 weeks after I had it installed the radio started to disconnect and then not reconnect to my devices I called them they said bring the truck in so we can look at it. My transmission van broke. I called them and let them know. They said don’t worry about it just bring the paperwork with you when you get the truck fixed to show it was broke and getting fixed, I finally got the truck fixed I went in and the guy told me I was up a creek with no paddle and then to boot. I finally found out that they taped my microphone wire together 4 inches from the end of the microphone to make their installation easier my microphone wire was taped. I brought my paperwork from my transmission shop and everything and they did not stay true to their word. I will be posting this all over social media’s and I will see them in court.
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October 2022 by Hugo Porras
Everyone was nice, extremely knowledgeable, and super helpful. They walked me through everything and walked out with the perfect speaker for my needs. Definitely going back
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August 2022 by Chris Newman
The guys a Mickey Shorr on Eastern. They knocked it out of the park with their service and knowledge of car audio. The guys got right with the program with the install, everything was done in a professional and timely manner at a great price. I can’t say enough about my experience at Mikey Short. I highly recommend Mikey Shorr for your car audio needs.
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July 2022 by Randy Mlejnek
Highly recommend!! I had some car audio upgrades done to my vehicle and I worked with Dan. He was great. He took the time to answer all of my questions, got me great deals on the products I purchased, and his installation team is top notch. Mickey Shorr in Kentwood, MI is the place you need to go to for all of your car audio needs. These guys are all professional, they are experts in their craft, and they do high quality work!
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July 2022 by Charlie White
Dan is great. Compared to a lot of other places I explored for a car audio upgrade, Mickey Shorr took the time to understand my goals, help me understand my options, and clarified all costs and benefits involved in the upgrade. The install was fast and super smooth. I am happy to recommend Mickey Shorr.