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May 2024 by Shannon Hughes
Breanne and Aurora are wonderful, helpful, kind and understanding of a hectic day. They went out of their way to serve my banking needs. (Cascade, Mercantile, Grand Rapids, Michigan) Thanks guys!
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January 2024 by Samantha Bartz
The Cascade branch has such a friendly team. Jeffrey Miller was such a pleasure to work with, he was very kind and made a minuscule task such a breeze!
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January 2024 by Haily Hage
Mercantile Bank has the best customer service. The team is always helpful and friendly. I could not recommend Kate Etheridge more!
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December 2023 by Doug Selfe
Always experience excellent customer service and friendly smiles.
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October 2023 by Adus Talton
Alice Doherty very unprofessional and lied. She asked questions but DID NOT ask for documents (email proof). I don’t appreciate my name being used in a lie. If a PROFESSIONAL needs “documentation” you SPECIFICALLY ask especially if communication is via email. Either learn that NOT EVERY ONE IS YOUR cup of tea and find a way to work with it or get a new calling.Your questions needed more info? Well maybe learn to express SPECIFICALLY WHAT you need and don’t lie that you “asked for it”2 stars bc it was the first person to actually try and listen to my needs.
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June 2023 by Truman Kauffman
This place charge $5 cash checking fee. Ridiculous!
