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December 2023 by Robert F.
They denied my mother her financial statement for the housing ppl so she don't have to be out of section8 program but all they said was your mother has to find a way to get there so thanks to MFCU she might be homeless again and she is total disabled walks with walker all because they mfcu want to try and have her go there and they were told my mother don't have a way there so don't ever bank with mfcu they will think they own you and your account they set a limit for her a 70yr old woman
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December 2023 by Lupe
Thank you Jackie for all you've done for us. You are the best! I will miss you. Take care. ?
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July 2023 by dustin holshoe
Best bank ever they give people chances when other banks don't, join and stick with them they will take care of you!!
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February 2023 by Jim Pellerito
I have both my auto loans and mortgage at Members First Credit Union. Their staff are knowledgeable and friendly. Fees are low and their services are comparable to the big banks. Highly recommend if you want a more personable service that you choose Members First Credit Union.
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December 2022 by Brad D
They lock my debit card and when I try and call the 1800 number No ONE picks up. This is the hardest place to get ahold of. It’s so frustrating
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November 2022 by Abbey
I recommend Abel, he’s very nice and helpful and gave excellent advice!
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September 2022 by Mike Henry
0arkinb lot is very tight need more room ..
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June 2022 by Brad D. De Young
I have banked here for probably 7 years. The tellers are great. But online banking is terrible. The customer service in general is poor. They take twice as long as any other bank to post transactions. Bank transfers take 4 and 5 days. I have had my other bank transfer money to members first and verify they received the funds. But members first holds the money for 4 and 4 and 5 days it’s really a pain. You can’t set up a checking account online. It’s real old school and not in a good way.
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February 2022 by Jeremy D.
Very personable service. I've always spoke to a loan officer in person who took time to hear my story and help me the loan I needed. Their loan terms and rates are competitive. I've noticed lower rates elsewhere but the level of customer service I get at MFCU keeps my loans in their hands. The tellers are always nice and I've never felt rushed nor like I was just an account number. I use the Ann St location most of the time and really appreciate their staff. They have my business for a long time to come.
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November 2021 by Jeff Pierce
Terrible customer service. They know and the simply don’t care.
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October 2021 by Russ Carr
I Have Been a Member for a Long time, I always Receive Great Customer Service, Weather it is when I phone call about my financial needs or recently I Needed to do a refi on a truck Loan that was at another financial institution, I called and was introduced to a Wonderful Loan Officer She Took care of All my Needs and a way better interest rate, And I mentioned to her in our conversation I was considering redoing my mortgage, That day I received a call from one of her colleagues who specializes in mortgages!I Recommend Members First Credit Union, I Give Them 100%Rating on Customer service and Efficiency!!!
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October 2021 by Ty Z
They have always gone above and beyond for my family! They are the nicest people, and most staff know us by name.
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September 2021 by Bille Modzeleski
I've been with Members First for years, I switched from another CU... it was the best decision! Jackie is amazing and always does a great job with lending for me. All of the tellers are amazing and do their best to help out!
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September 2021 by Melanie Alcorn Ashby
All around wonderful in every aspect. Been there 10+ years and any issues I've ever had has always been corrected quickly, even once when it was my own error they still helped resolve my issue even though they did not have to. Above all the customer service is always top notch!
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August 2021 by Joye P.
Zach Carlson was very easy to work with throughout the long process. Darlene from the "People Driven Credit Union " side was awesome. I was pleased after the process and would recommend them too others or use them again.
