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March 2024 by Sydney Elizabeth
Scheduled an appointment in advance, got multiple reminders, went in for my appointment and was told they’re only doing drop offs because there were only 2 of them working. Went through my paperwork with them and they seemed very confused, the entire interaction was extremely uncomfortable. I am a business owner so I prefer to walk through everything with the person doing my taxes. They offered to do them with me later but by that time I was already uncomfortable with the situation and found them extremely unprofessional so I decided to go elsewhere.
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February 2024 by melonie Bechtold
These girls are so patient and Thorough
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November 2023 by Kevin Elsbury
Kari was excellent and professional she needs a raise
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March 2023 by Johari Curry
John was SUPER !!!!! A wonderful person and wonderful and easy to talk to. Took great care of me and my daughter very quickly and I would recommend a RAISE☺️!!!! THANK YOU LIBERTYTAX!!!!
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February 2023 by aaron cogshell
First of all, kindness cost you nothing. I repeat kindness cost you Absolutely nothing! With that being said, if i could give five million stars I would. The gentlemen I worked with by the name John long is the definition of professionally sound. He was very kind and spoke to me as if I was his equal, when in fact; he was far more superior of a help to me than I could ever be to him. Im not in the business of living in the past but I do wanna say my last experience there wasn’t a great one. Thank you John for changing that. May you and the company continue to have continued success in future endeavors. Customer service in todays time has a major black eye but thanks to people like you, I have hope that one day the good balance of customer service can make a come back.
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February 2023 by Nicole Bowen
Fast, friendly, helpful. I appreciate it
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October 2022 by Townsend Sisters!!!! (Ma'Kyla & Dìor)
TAMMY ! Was extremely RUDE! Store was set to open at 10am she asked for a 10 minute delay I said that’s perfectly fine ! Time passes by ! 10:50am comes and I’m standing outside the business . Tammy proceeds to tell me . I can continue to wait or go somewhere else ! She wasn’t even being cooperative enough to to give me her name .. I’ve called corporate 3 times !
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April 2022 by Kay Cavasos
Had an awesome experience with a awesome tax preparer. Thank you Charnel
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March 2022 by Firas korkis
Charnel was very welcoming and been was able to fix my taxes for the last 3 years. Highly recommend this office
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February 2022 by Games and Crafts
Very good service. Charnel Hodges is a wonderful tax preparer and great at her job!! The only person I go to for my taxes, highly recommend!!!
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March 2021 by Richard Brown
I was very disappointed in the service
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February 2018 by Candie Reece
We love liberty tax on east Leonard St N.E. our favorite tax preparer is Barb she is awesome she is the only one we allow to do our taxes. But we highly recommend going to liberty tax there all good people very sweet and down to earth. Give them a try and you won't be disappointed, and they always make sure you get the max refund back.
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March 2016 by Ally M
My husband and I went into Liberty Tax in 2015 to do our 2014 taxes for the simple fact that we heard some good things about them, plus the dancing Liberty is a good laugh to get you in. We had a woman, Tiffany T., do our taxes and we weren't too impressed with her knowledge and overall work with our taxes. We decided to ignore the lack of education Tiffany had. We got very little back and we were charged more than expected to have our taxes filed. We felt like we were scammed and our taxes were not done properly. This tax season, 2016 for 2015, we decided to have an independent guy do our taxes. Needless to say, he was appalled by how botched our taxes were done in 2015 by Liberty Tax and how much they scammed us with their fees to do our taxes. I would definitely look into going elsewhere or just having your taxes overlooked by someone who know what they are doing.
