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May 2022 by Tyler S
Wish I hadn’t gotten a loan through them. Terrible service; never again
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March 2022 by Thomas Griffith
This branch is as great as it gets! It maybe small but the employee team is absolutely the best. They all make you feel so welcome almost like family.So pleasant, so friendly, so helpful, so accommodating. The service one receives here is actually above and beyond what one expects. Its ALWAYS a pleasure to stop by this branch.
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March 2022 by Thomas McKinnon
hands down the worst location ever when dealing with lmcu. is it in the jefferson building? i wouldn’t know because google & their website has ZERO information saying so. Also, all the doors were locked so I was screwed no matter what. 0/10. Never coming back
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January 2022 by RaeShawn Jones
I walked into the bank so flustered because I was trying to deposit a insurance payout and was having issues with the process. I was on a lunch break for a job I had just landed. This was the closest branch but since it was in the middle of a building, my gps kept rerouting me. Once I parked and asked multiple people at the hospital if I was in the right place, I only had 20 mins left on my break. I made it to the branch and quickly explained to the two ladies there what I needed. The ladies went the extra mile to make a phone call to the insurance place for verification, which would have essentially been another hurdle for me. They were two of the kindest employees I’ve ever encountered and I’ve been banking with LMCU for almost 10 years! Once I was able to deposit the check, they sent me on my way with well wishes.About a month later after another coincidentally long day, I received a handwritten card in the mail from Karen wishing me well at my new job. It made my ENTIRE day. You ladies are absolutely wonderful. Thank you!
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December 2021 by Khurram Abbas
Excellent credit union! Very customer oriented!
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December 2021 by Jay Carlisle
Totally incompetent lending department. I’m not sure where they find their employees or how they train they but they are the worst. Laughably bad
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December 2021 by Cheryl Tyler
Worst customer service ever! I would never recommend this place to anyone! If you’re looking for great customer service in a credit union who values and respects their members, go to Consumers Credit Union! Consumers doesn’t treat you like you’re garbage nor do they judge you. I will forever discourage anyone from having an account at LMCU!!!
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July 2021 by Scott Hower
This is by FAR my FAVORITE branch. I live in Hudsonville and I still drive downtown to go to this branch. The people working are INCREDIBLE. It feels like I am going to see family/friends. They take the timer to learn all about me, my family and what going on in my life. They go ABOVE and BEYOND with customer service.
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July 2021 by Jeff VanHouten
I love this place! My wife and I do all our banking at LMCU and I love the service we get. I particularly like the staff at this location, they are so helpful and friendly. I would highly recommend anyone to use LMCU for all their banking needs, and of all the branches the one at Jefferson Street SE is my favorite.
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July 2021 by Jennifer Sheets
The staff here are so friendly! They call me by name as soon as they see me! I love that I can stop by on my break because they are right in the hospital!
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July 2021 by Deanna Stoy
The staff at this location at the Jefferson LMCU are awesome! They always greet me with a smile and treat me like family!
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July 2021 by Kelly Elizabeth
Staff here are amazing. Greet me by name and are very customer orientated.
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July 2021 by Angie Demott
Great customer service. It's like walking into family everytime!
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July 2021 by Lisa Schwallier
Everyone knows me by my first name and are very helpful.
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July 2021 by Robert Besanceney
Wendy has always been so kind no matter when or why I visit the Main Naples, Fl. Branch. She is consistently great.
