Kool Chevrolet Service has been serving Grand Rapids and surrounding communities since 1974, offering a full range of automotive services including new and used Chevrolet vehicles, auto service, collision repairs, and genuine GM parts. Customers consistently praise the dealership for its outstanding customer service and friendly staff. Many reviews highlight the smooth and enjoyable experience of purchasing vehicles, with employees like Presley and CJ going above and beyond to find the right vehicle and ensure customer satisfaction. One reviewer specifically appreciated how Presley’s communication and care made their first purchase at Kool Chevrolet exceptional, and they plan to continue doing business with him. Others mention how the service department is top-notch, with staff like Austin Sheldon providing helpful and non-judgmental assistance. Customers also note that Kool Chevrolet is responsive, making efforts to find the best cars at good prices, and they feel valued and well taken care of throughout the process. The dealership’s inviting atmosphere and dedication to a positive experience make it a trusted source for all automotive needs. Whether buying new trucks like the Silverado Trail Boss or seeking reliable auto service, customers recommend Kool Chevrolet for its professionalism, caring staff, and commitment to customer satisfaction.
The sales agent Stephanie was the first to greet me as soon as I walked in the door. From there, she instantly was responsive to my car needs and helped through every step of the process, even with choices not on my list or radar.
September 2024
Absolutely outstanding customer service at kool, I worked with Presley, he got me in my dream truck and the process was unbelievably smooth. Really awesome guy, and the rest of the staff was inviting as well!
September 2024
Very happy. Love my vehicle. And Austin Sheldon didn't make me feel like a fool because I didn't know when you change phones you should tell your vehicle.
