-
January 2024 by Laura Marsh
VERY appreciative of the excellent and caring service by Heidi. She gave experienced design advice for my living room and dining room renovation. Heidi has an eye for the best use of space, and incorporating interesting furniture and fabrics. I would not hesitate to recommend Heidi for both sales and design!
-
January 2024 by Shellie Jeffries
Klingman's is still a go-to place to buy furniture in GR. Good selection, reasonable prices, and excellent customer service. Heidi Napoli was particularly helpful, very friendly, knowledgeable, and responsive.
-
January 2024 by Michelle Andrews
Ken Brooks was terrific to work with and really helped us! His ideas and recommendations were excellent and we are very pleased with the items we purchased.Ken was not in the least bit pushy or intimidating, but rather kind and attentive. Plus, his memory is amazing! Thanks Ken and we will be back to see you with our next projects!
-
December 2023 by Nancy Kloosterman
Klingmans had such a great selection. I love working with Heidi Napoli. Her knowledge of the products and her eye for design made the experience so easy. I am very happy with my selections.
-
November 2023 by Katie T
Worst customer service I have ever experienced anywhere. I waited over a year for my outdoor furniture and it showed up wrong so had to wait even longer for items and I am still waiting 2 years later for some cushion covers. I have sent multiple emails and no response.
-
November 2023 by Matthew Braun
We got connected with Michelle Brown, who came to our home for a consultation. We recently purchased an older home that had been renovated but the style was not ours. We received excellent advice and options from Michelle, who also then helped organize installation and delivery for everything. Carpet, Wallpaper, and Paint colors, as well as some other decorative touches.The transformation of our home is significant. Michelle understood our goals, helped us work within our budget, and the coordination of installation and delivery was seamless and clear.He highly recommend Michelle Brown.
-
October 2023 by Jane Anstett
Michelle helped create a space that was visually appealing, engaging and fun! She has a positive communication style and kept us up to date on the progress schedule. Michelle met all deadlines and her subcontractors were professional and talented. We absolutely love our new space and we will be forever grateful for Michelle’s direction and design expertise! A+ Michelle!
-
August 2023 by Michael Schippers
A wonderful selection of furniture to choose from. The sales people were attentive and helpful.
-
August 2023 by Dawn B
Nice furniture store with many options and items you can customize. Nice staff too.
-
July 2023 by Rhonda Fortney
Dawn Sutton was very easy to work with. She is very knowledgeable and was a great help. Will definitely be back.
-
July 2023 by Thomas D.
We live in Traverse City and had been having a lot of trouble finding swivel/ glider barrel chairs. To make matters worse, our painter was scheduled just two weeks out with no paint colors selected. We decided to head down to Klingman's in Grand Rapids on the off chance it would help us move forward. We had the great fortune to work with Michelle Brown, and couldn't have been happier. She is a very talented designer with a great eye for color co-ordination and furniture selection. She also patiently helped us select the right paint colors for our walls and custom media cabinet. Michelle even provided the name of a nearby restaurant on a lake where we had a fabulous lunch. She has a great personality and is very fun to work with, so I strongly recommend taking advantage of her considerable talents. Thank you, Michelle! Tom & Karen D.
-
May 2023 by Alan and Jen Albaitis
We purchased a Karastan "rug" a year or so ago from Klingman's. The customer service was good. The product has been sub-par. I paid $600, and the edges continue to fray. It looks like a chunk was just cut off from a roll of carpet and placed inside the box. I could have saved a bunch of money and bought a different rug somewhere else.
-
May 2023 by Daniel Trierweiler
Richard was such a delight! My wife and I have been checking out multiple places for a sleeper sofa and Richard came to our rescue with a ton of great advice and experience! We will definitely be going back soon and asking for Richard.
-
April 2023 by Kim Lamb
Of all Michelle’s qualities, I do believe her listening skills are the keenest which I believe such an asset when decorating. She attentively listened to how I envisioned the spaces I was furnishing, and immediately set to task identifying pieces that all reflected that vision. Her selections were perfection, and her ability to describe color coordination meticulous; something I am not particularly skilled at. She was incredibly patient, timely responded to questions and was attentive to all my needs. I most certainly will work with her in the future. Thank you!
-
March 2023 by Paula Scrimger
I wish there was a way to give Michelle Brown at Klingman's more than a 5 star review. Someone needs to bring on the 10 star option! Michelle is an incredibly talented designer and a phenomenal person. She's informative, honest, a great listener, and she made our experience fun. She went WAY above and beyond just helping us pick new furniture....she envisioned a cozy, welcoming living space with the comfortable feel we hoped for. From the couch and ottoman down to throw pillows, paint color and accessories, she pulled together a curated collection AND helped us stay within our budget. I personally find it difficult to weed through all of the furniture choices, colors, and fabrics into a cohesive look on my own, but she made that part surprisingly easy. We are so excited about our purchases! Thank you again, Michelle, for helping us create a gorgeous living space. You are incredible!
